Game on with Home Internet
Learn how to choose the best Telstra home internet plan for low latency gaming.
What's an nbn full fibre upgrade?
An nbn full fibre upgrade to Fibre to the Premises (FTTP) replaces the old copper part of your internet connection with fibre right to your home.
The result? A more reliable internet connection and consistent higher speeds to support the way your household streams, video calls, games and uses smart devices, now and into the future.
Why upgrade to full fibre?
Upgrading to a FTTP connection means you get:
*Speeds experienced may be lower due to various factors, including modem, cabling and in-home setup/wiring.
How to get a full fibre nbn upgrade
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Check your eligibility
Check your address to see if you're eligible for a FTTP upgrade.
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Choose a plan and installation time
Pick an eligible FTTP nbn plan and your preferred installation appointment at checkout.
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Fibre is installed at your premises
A technician will visit to install your new connection (it usually takes 2–4 hours). Once the installation is complete, we’ll arrange activation.
What to expect during an nbn fibre upgrade
- An nbn technician will visit your home to do your fibre upgrade. Someone over the age of 18 will need to be home for around 2–4 hours.
- The technician will discuss the best location for the equipment. Sometimes minor drilling or hand digging is required – they'll get your signed consent before starting.
- In some cases, power may be switched off for up to 30–60 minutes. Keep your mobile phone charged and nearby.
- If the installation is taking longer than expected, nbn co limited will book another appointment with you. If you already have nbn internet set up, you can keep using it in the meantime.
- Once it's done, you'll be ready to enjoy a faster, more reliable connection.
Would you like fibre with that?
Add on a free nbn® fibre upgrade
Get your nbn upgraded to fast fibre (FTTP) for free and enjoy:
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Reliable internet
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Less drop outs
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More consistent speed
Free for standard installation only. Additional charges may apply if you require equipment to be installed in a specific location.
Get a $0 nbn fibre upgrade with your plan
Want your nbn upgraded to fast fibre (FTTP) for free? It’s good business.
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Reliable internet
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Less drop outs
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More consistent speed
Free for standard installation only. Additional charges may apply if you require equipment to be installed in a specific location.
Frequently asked questions
Installation & setup
Getting connected starts with checking whether your address is eligible for a fibre upgrade. If you’re eligible, we’ll confirm whether you can stay on your current plan or need to move to an eligible nbn plan with Telstra before the upgrade can proceed.
Once your order is confirmed, nbn co limited may need to check the outside of your premises before your installation appointment. Telstra will then contact you to book an installation date. On the day of installation, you or someone over 18 will need to be home, and the installation usually takes around 3–4 hours.
After installation, you’ll need to unplug your modem from the old connection and plug it into the new FTTP connection. It may take a few moments to sync up.
Standard installation is included at no extra cost, but additional charges may apply if you require equipment to be installed in a specific location. Most upgrades are completed within 2–4 weeks.
Once connected to nbn fibre, you won't be able to move back to the copper network.
Yes. Once your new fibre service is up and running, you’ll need to unplug your Telstra or non-Telstra modem from its existing connection and connect it to the new nbn fibre connection box installed in your home.
You can follow our Telstra Smart Modem set up guide for help setting up a Telstra Smart Modem.
nbn co limited will keep your existing connection active while your new FTTP connection is installed and tested.
When it’s time to switch across, there may be a brief interruption, usually around 15–30 minutes, depending on the required work and your current nbn technology. Once your new fibre service is up and running, you’ll need to unplug your modem from the old connection and connect it to the new FTTP connection. It may take a few minutes to sync up.
If you have a Telstra Smart Modem, it has mobile backup that can help keep you connected during an outage, subject to 4G coverage. Backup speeds are capped at 25/5Mbps and actual speeds may be lower.
Costs can vary depending on your installation and set-up needs:
- $0 standard fibre upgrade installation when you take up an eligible Telstra plan.
- $0 self-install if you set up your modem yourself, including a Telstra Smart Modem or compatible non-Telstra modem.
- $230 professional installation if you’d like a Telstra technician to set up your modem and equipment. If you’re on an Internet Only plan and use a third-party modem, Telstra may not be able to assist with third-party modem installation. Additional charges may apply if you require equipment to be installed in a specific location, or if a non-standard installation, complex cabling or new development connection is required.
- $300 nbn New Development Charge may apply if you’re in a new development without existing phone or internet infrastructure. If this applies, we’ll let you know when confirming your order and you’ll have the option to cancel.
Eligibility and plans
In many cases, renters can request a fibre upgrade. However, because installation may involve work at the property, you'll need to get permission from your landlord or property manager before proceeding.
This may include work such as installing the nbn fibre lead-in, an nbn utility box on an external wall, and an internal nbn connection box and power supply.
The free fibre upgrade is only available on certain plans as eligibility depends on your current nbn technology, plan and address. Depending on your service, you may be able to stay on your current plan or you may need to move to an eligible Telstra plan first.
Yes. Eligible customers can upgrade to fast fibre on an Internet Only plan, subject to availability and eligibility at their address.
Depending on your current nbn technology, plan and the applicable upgrade requirements, you may be able to stay on your current Internet Only plan or may need to move to an eligible Internet Only plan before the upgrade can proceed.
If you're using your own modem, we will not know if it supports the full speed of your selected plan. Please check your modem’s specs to confirm compatibility. You should be able to find this on your modem’s label, instruction manual or the modem manufacturer’s website. Your first step is to explore eligible plans.
Yes. If you want to take advantage of a fibre upgrade, you may be able to move to an eligible nbn plan with Telstra, subject to availability and eligibility at your address.
You can also change plans within the same plan type once a month or cancel anytime. If you cancel, change to a plan without voice, or change to a different technology type within 24 months, you’ll need to return your modem or pay a $200 non-return fee.
Chat with us or call us for more information.
Choosing the right plan
- Internet Only plans include internet access only. You can bring your own compatible modem or choose to buy one separately. If you bring your own modem, you'll need to check it can support the speeds available on your plan. These plans don’t include a phone line or support Priority Assistance.
- Internet plans with a modem and phone line include a Telstra Smart Modem for use, a home phone service, SmartFix support and mobile network backup. Mobile coverage is required for backup, backup speeds are capped at 25/5Mbps, and actual speeds may be lower.
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Medical security alarms, lift phones and fire indicator panels
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days of service activation or enrolment in Telstra Plus, whichever happens last.
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
We’re still calculating typical busy period upload speeds 7pm-11pm on Ultrafast - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. Plan avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria apply. Extra charges apply for non-standard installation of Telstra and nbn Co equipment and for premises in new developments.
Telstra Smart Modem 4
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Mobile network backup with Telstra Smart Modem 4
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to our mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Only available with eligible plans.
Modem included for use with new nbn with voice services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans. Mobile coverage required.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days of service activation or enrolment in Telstra Plus, whichever happens last.
Fibre news and updates
Faster nbn plans are here
High speed nbn is here for eligible customers. Time to enjoy a better connected life!
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