With the nbn upgrade, you can choose to enjoy the benefits of our fastest available plans.
Stream in ultra-high definition on more devices at once.
Enjoy faster downloads and lag-free gameplay.
Work from home with super smooth video calling.
Future-proof your home with nbn fast fibre.
Take up one of our eligible high-speed plans and nbn will install your FTTP tech upgrade for free.
Enter your address to confirm if you can get a free fibre upgrade.
Sign up to one of our available high-speed plans that make you eligible for the free fibre upgrade from nbn.
Allow up to 6 weeks for your nbn® installer appointment.
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$89 /mth
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We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
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Upload
Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.
$105 /mth
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We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
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Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.
$130 /mth
$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
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Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.
$150 /mth
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Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.
nbn® will need up to 6 weeks to prepare your fibre (FTTP) upgrade for installation.
During this time, we will set you up on a plan that's compatible with your existing nbn tech when we take your order.
Once the fibre upgrade process is complete, we'll move you over to your selected high-speed plan. We won't disconnect your existing FTTN or FTTC connection until your new FTTP is connected. And you won’t pay for the high speed-plan until we move you over.
Note: Once you’ve chosen to upgrade to FTTP, you can’t go back to your old connection.
An nbn® approved installer may need to visit to assess the outside of your premises and identify any obstacles for your upcoming installation appointment. You do not need to be home at this time.
Once external checks are complete, Telstra will call you to book an installation date.
On the day of the installation, the process will take 3-4 hours. You or someone over 18 needs to be home.
Once installation is done, you simply unplug your modem from the old connection and plug it into the new FTTP connection. It will take a few moments to sync up. And you’re done.
If you're renting, make sure that you have the landlord or property manager's permission before the visit. The technician may need to do work that will need approval - such as drilling into the property walls.
The works include:
Yes, once your new fibre service is up and running, you'll need to unplug your modem from its existing connection and connect it to your new fibre connection box. You can follow the FTTP instructions (PDF, 535KB).
To avoid downtime, nbn® will leave your existing connection active while will they install your new (FTTP) connection, and ensure it’s up and running before they switch you over.
When you unplug your modem from the old connection and plug it into the new FTTP connection, it may take a few minutes to sync up. (You may need to move your modem)
During the upgrade, there may be a temporary interruption to your service. This could be anywhere from 15-30 minutes depending on the required activities and the current nbn technology at your premises.
Our smart modems have a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes.
4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
nbn® has set eligibility criteria for the upgrade program, including which plan you need to be on to receive the free FTTP tech upgrade based on your current tech type.
Given this, if your current tech type is FTTN you will need to choose the Premium plan or above to be eligible for a free tech upgrade. If your current tech type is FTTC, you will need to choose the Ultimate/Superfast plan or above to be eligible.
We’ll send you a new modem if you need it, with easy instructions to install it yourself.
You can get your modem and gear connected by a Telstra professional technician for a one-off fee of $299.
Additional costs apply for non-standard installations if you have complex cabling requirements.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you , and we will let you know at the time of confirming your order and you will have the option to cancel.
Additional costs may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn tier figures and 'typical busy period speeds' are not measures of customers' actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra.
Your plan and add-ons may change (including price and inclusions). If you don't like a change, you can change your plan or cancel your plan add-ons. If you cancel, just pay out your accessories and services in full.
Typical busy period speeds for the Ultrafast nbn tier are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of this add-on. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds read nbn key facts sheet (PDF, 81KB)
Services not available to all areas or premises.
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Standard installation includes self-installation of your modem, eligibility criteria apply. Extra charges apply for professional or non-standard installation of equipment and for premises in new developments.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
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