Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Help and Support

To troubleshoot your connection and reschedule
or cancel an appointment

Sign in now
Broadband & Wi-Fi

Which broadband service do you need help with?

ADSL/Cable/Velocity

nbn™ Service

Telstra Air®

Mobile broadband

Security

 

Other support options

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Multilingual Support

If you'd like to speak with us in your preferred language, we've got you covered.

Multilingual Support
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

 

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us