Internet & home phone
Get help to set up, manage, test and troubleshoot your internet and home phone.
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Quick actions
I want to
- Set up my older Telstra modem
- Set up my eero 7 and Max 7 modem for Telstra internet
- Set up my BYO modem
- Set up my Telstra Smart Modem 4
- Set up my Telstra Smart Modem 4 for 4G Telstra Home Wireless
- Set up my Telstra Smart Modem 4 for 5G Internet for Home or Business
- Set up my Satellite Home Internet with Telstra Smart Modem 4
Common questions
- How do I connect to Wi-Fi?
- I've moved home, why has my connection been delayed?
- Can I choose how my home phone is connected on the nbn® network?
- What is an IP address?
- What connection types are used on the nbn® network?
- How do I set up and manage Internet Optimiser?
- What do I need to know about a technician installation or upgrade?
- I ordered Telstra home internet – what happens next?
- How do I check my BYO modem is compatible with Telstra services?
- What’s an AVC ID and where do I find it?
Quick actions
I want to
- Change my home internet plan
- Get extra phone sockets
- Forward calls to another number
- Change my Wi-Fi name and password
- Restart my modem or network connection device
- Set up and manage MessageBank for home and business
- Free calls to crisis lines
- Set up my Telstra Smart Modem 4 for 5G Internet for Home or Business
- Add an International Calling Pack
Common questions
- How do I cancel my internet or disconnect my home phone?
- How do I change or make my phone number private?
- How do I use caller ID or Calling Number Display on my home phone?
- What is conferencing and how do I use it?
- How do I use fax on nbn®?
- How do I set up Internet Optimiser to prioritise gaming or work?
- What are Telstra's nbn® settings?
- Is it really Telstra contacting you?
- What’s an AVC ID and where do I find it?
- What’s happening to CAN Radio and ADSL services?
Common questions
- What content uses the most data?
- Why does my home phone dial tone sound different?
- How do I fix an issue with my mobile broadband device?
- What happens to my nbn® service in a power outage and how do I replace the battery?
- What happens when I report a fault?
- What should I know about my technician service appointment?
- What do the lights on my nbn® connection box mean?
- How do I fix an issue with my Internet Optimiser?
- How can I improve my home internet speed?
- What’s an AVC ID and where do I find it?
Quick actions
I want to
- Get help with your home phone over 4G Telstra Home Wireless
- Get help with mobile backup on the Telstra Smart Modem
- Set up my older Telstra modem
- Restart my modem or network connection device
- Set up my eero 7 and Max 7 modem for Telstra internet
- Set up my BYO modem
- Set up my Telstra Smart Modem 4
- Get help with my Telstra Smart Wi-Fi Booster
- Set up my Telstra Smart Modem 4 for 4G Telstra Home Wireless
Common questions
- How do I connect a DECT handset to my Telstra Smart Modem?
- Can I move my Smart Modem to another room?
- How do I set up and manage Internet Optimiser?
- How do I set up port forwarding on my modem?
- What Telstra Modem do I have?
- What is Uninterruptible Power Supply (UPS)?
- How do I check my BYO modem is compatible with Telstra services?
- How do I connect my computer to my modem via an Ethernet cable?
- What is SmartFix?
- How do I access and use my modem settings?
- How do I set up my Smart Wi-Fi Booster with a Telstra Smart Modem?
- What do the lights on my Telstra modem mean?
- How do I return my Telstra modem?
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