Change my home internet plan
Take me to
To change your home internet plan:
- Go to Services
- Select the internet service you want to change
- Select View or manage your plan
- Select Change your plan or Change your bundle and follow the prompts.
Frequently asked questions
If you're on an Upfront plan and pay by AutoPay:
If you're upgrading, you can enjoy the benefits of your new plan straight away. You won't pay any additional cost for the upgrade until your next payment date, which covers the following month.
If you're downgrading, your downgrade takes effect from your next payment date, as you've already paid for the current month in advance.
If you're on any other plan:
Your plan change will take effect within three business days.
To view the status of your order in My Telstra:
- Go to Help
- Scroll to Stay up to date and select Your orders.
New modems are not included with plan changes, so continue using your existing equipment.
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