Let's get you
moving.
We can help you move your existing Telstra service
and get connected in your new home.
What you'll need
To arrange your move online, you'll need to:
A technician may be required in some circumstances, so please tell us your preferred date/s as soon as possible.
Let's get started
Once you've decided it's time to move, simply book your request online. It's quick and easy. Ready to get started?
Discover our moving packages
Premium professional
| $240 | Moving a single phone and/or broadband service and a technician visit |
Platinum total
| $399 | Moving a single phone and/or broadband service and a technician visit and ongoing support |
After you’ve booked your move request online, we’ll let you know within 24-48 hours if a technician visit is required.
Moving Foxtel from Telstra is a separate cost of $100. Please take your existing equipment with you and a Foxtel technician will visit your new home to complete the process.
If you’re taking up a service on the nbn network and moving to a recently built property that hasn’t had a fixed internet connection before, a $300 New Development Fee may apply.
Please be aware that there is an $89 charge for each additional service that needs to be moved.
Frequently asked questions
A technician may need to visit if the address you’re moving to:
- Hasn’t had an active phone line for a long period of time
- Has been recently renovated
- Is being connected to the nbn network and hasn’t been connected to it before.
If a Telstra technician needs to visit, you’ll need to be at home. If an nbn co technician needs to visit, you’ll need to be at home in some cases. Either way, we’ll let you know in advance. Remember, if someone does need to be at home, they must be over 18 and have authority to make decisions on your behalf about your services.
The fee covers visiting our local exchange, disconnecting the services from your old home, connecting the services at your new address, then ensuring the connection between the exchange and your new home is working.
An extra charge may apply if you’re connecting to the nbn network and the property is in a new development.
If you’ve left it to the last minute, you can request next day connection/disconnection when you book online. In many cases we’ll be able to get you connected the next day.
But the more notice you give, the more likely we can complete your move on your preferred day – especially if an nbn co or Telstra technician visit is required.
Your plan and contract will remain unchanged unless you wish to change to a newer plan, or add new products or services to your account.
In many cases you won’t need a new modem. However, if you’ll be getting ADSL or Cable broadband at your new address and your existing modem isn’t compatible, then you’ll need to purchase a new one. If the service at your new address is on the nbn network and your current modem isn’t compatible, we’ll provide you with a new one free-of-charge. In all cases, we’ll let you know within 24-48 hours of receiving your move request.
If you’re moving to an address that’s serviced by a different telephone exchange, you’ll be provided with a new home phone number.
It’s unlikely, but if this is the case, you’ll need to provide documentation to prove that you’re moving in to the new address.
If you want to maintain your home internet and home phone services, and the nbn network has been rolled out to your new address, you’ll have to connect to it.
A technician may need to visit if the address you’re moving to:
- Hasn’t had an active phone line for a long period of time
- Has been recently renovated
- Is being connected to the nbn network and hasn’t been connected to it before.
If a Telstra technician needs to visit, you’ll need to be at home. If an nbn co technician needs to visit, you’ll need to be at home in some cases. Either way, we’ll let you know in advance. Remember, if someone does need to be at home, they must be over 18 and have authority to make decisions on your behalf about your services.
The fee covers visiting our local exchange, disconnecting the services from your old home, connecting the services at your new address, then ensuring the connection between the exchange and your new home is working.
An extra charge may apply if you’re connecting to the nbn network and the property is in a new development.
If you’ve left it to the last minute, you can request next day connection/disconnection when you book online. In many cases we’ll be able to get you connected the next day.
But the more notice you give, the more likely we can complete your move on your preferred day – especially if an nbn co or Telstra technician visit is required.
Your plan and contract will remain unchanged unless you wish to change to a newer plan, or add new products or services to your account.
In many cases you won’t need a new modem. However, if you’ll be getting ADSL or Cable broadband at your new address and your existing modem isn’t compatible, then you’ll need to purchase a new one. If the service at your new address is on the nbn network and your current modem isn’t compatible, we’ll provide you with a new one free-of-charge. In all cases, we’ll let you know within 24-48 hours of receiving your move request.
If you’re moving to an address that’s serviced by a different telephone exchange, you’ll be provided with a new home phone number.
It’s unlikely, but if this is the case, you’ll need to provide documentation to prove that you’re moving in to the new address.
If you want to maintain your home internet and home phone services, and the nbn network has been rolled out to your new address, you’ll have to connect to it.
Things you need to know
Additional charges may apply for Foxtel services, additional software/hardware and additional connections, or for installations that are more complex or in some remote/regional areas) and additional outlets.
A temporary connection charge applies if your home phone service is connected for three months or less.
Platinum TotalMove and Platinum Professional Move: Services not available in all areas and not available for some devices and software. You are responsible for any data charges. Fair use policy applies to Telstra Platinum.
If you miss your appointment or cancel it without telling us at least 24 hours beforehand you will be charged $99.
See Our Customer Terms for full terms.
Telstra Smart Modem™: Available in 4G coverage areas. Mobile speeds limited to 6/1 Mbps and will vary with local conditions and content. Eligible broadband service required.