Moving house

Moving home? We'll make it easy.

Let us move your internet services for you, or set you up with a new Telstra service, so you can focus on the big day.
Let's start your move

Choose your move

Whether you're switching to fast and reliable Telstra internet or relocating your existing services, we can have you connected the day you move in.

Existing customers

Moving your current Telstra service

We’ll transfer your existing internet and home phone line while you’re busy packing. The earlier you let us know your move date, the better. There's no fee for standard installation when you move with Telstra home internet. 

new customers

Switching to Telstra home internet

Connecting your new home with Telstra is easier than ever. Just pick a plan, let us know your moving date and we’ll do the rest. We’ll even let your old provider know. There's no fee for standard installation when you switch to Telstra home internet.

Switch to Telstra home internet

What our customers say

“Was such a smooth move, had internet working the afternoon we moved in.”

Jim, 65, Adelaide 

“At all times I felt 'connected'. The treatment I received was quick and efficient.”

Helen, 65, Sydney 

"Moving with Telstra was quick, efficient and hassle free."

Hohol, 45, Regional NSW

Book your move online

Simply sign in with your Telstra ID and choose your moving option.

Move my Telstra internet now

Not with Telstra but want to set up Telstra internet at your new address? It’s easy!

Explore Telstra internet plans

Latest articles

Easy move: why it pays to switch to Telstra internet when moving house
nbn and 5G Home Internet explained

Move and get more

Be rewarded with Telstra Plus

Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. 

Eligibility criteria apply to join Telstra Plus.

Frequently asked questions

In many cases, it takes just a few minutes to switch the connection to Telstra at your new home. Once your order is processed and your new modem has arrived (if applicable), you’ll be able to plug it in and get connected.

If a technician needs to help connect your new home to the fixed access network, you can get online in the meantime with 4G mobile backup on the Telstra Smart Modem.

4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.

We deliver modems in up to 3 days for metro areas and up to 7 days for regional areas.

Yes, you can select the date you’d like the internet to be connected. The earlier you book the date with us the better. If you choose the self-installation option you’ll need to give us at least 2 business days’ notice.  

If you require a technician, or choose the professional installation option, you’ll need to give us at least 7 business days’ notice.

The more notice you give, the more likely we can complete your move on your preferred day – especially if a Telstra or third-party fixed access network technician visit is required. 

We’ll help you get it set up. Depending on the network technology available at your address, we may arrange an appointment with the appropriate third-party fixed access network technician. We’ll let you know what’s needed once you’ve placed your order.

In areas serviced by nbn co, we may be required to connect services to the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

If you're a new customer, you won't be charged for your internet service until it is active. By then we will have cancelled your old service and notified your old provider. 

If you're an existing customer, we'll transfer your service from your old address to your new address so there's no double-up. Your plan and contract will remain the same unless you change plans as part of your move.

It’s unlikely, but if this is the case, you’ll need to provide documentation to prove that you’re moving into the new address. 

Yes, if you have an active phone line at your current address then we’ll transfer your phone service along with the internet service to your new address. 

In most cases you’ll be able to keep the same phone number. Standard conditions apply about moving from one exchange to another. If you can’t keep your number, we’ll provide you with a new one.

Once you’ve booked your move, we’ll let you know within 48 hours if a technician is required.

For example if your house is a new development or is being connected to the nbn for the first time, or you’re a Priority Assistance customer, you may need a technician to visit.

Things you need to know

Telstra Plus

Must be 18+ with an active service. Points are earned on payment for services or pre-paid recharge (excluding outright purchases, refunds, credits & late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. 

Service Availability

Services not available to all areas or premises. 

Installation

Standard installation includes self-installation of your modem, eligibility criteria apply. Extra charges apply for non-standard installation of Telstra and nbn co equipment and for premises in new developments. 

nbn™ New Development Charge

In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments. 

Telstra Smart Modem™

Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25 Mbps for downloads and 5 Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed. 

Medical security alarms, lift phones and fire indicator panels

If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network. 

Help & Support

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
 

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Send us a message

We can help complete your order.

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Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.

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Moving support

You’ll find more information about moving your home internet service in our support section.

Go to support