Moving house

Moving home?

Moving can be stressful. We'll help by making your internet service move stress-free. That’s one less thing to worry about on moving day.

How to move your internet

  1. Check your new address

  2. Keep your plan or switch it

  3. Book online

  4. Connected!

Check your new address

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Great! You have more than one way to connect.

Unleash your internet potential

Great!

Available

You can connect to the nbn network via Hybrid Fibre Coaxial technology.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Great!

Available

You can connect to the nbn network via Fibre to the Premises technology.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Great!

Available

You can connect to the nbn network via Fibre to the Building technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Unleash your internet potential

Great!

Available

You can connect to the nbn network via Fibre to the Node technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Unleash your internet potential

Great!

Available

You can connect to the nbn network via Fibre to the Curb technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Unleash your internet potential

Great!

Available

You can connect to the nbn network via Fixed Wireless technology.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Great! Opticomm is available at your new address

Available

To find out how we can help you, please message us.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

5G Home Internet is available at your new address

Available

When moving to a 5G Home Internet connection, you must cancel your existing internet connection. Your existing plan will not cancel automatically.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Great!

Available

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Great!

Available

You can connect to the Opticomm access network.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Great! You can get connected via Cable now

Available

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Great! You can get connected via ADSL now

Available

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Telstra Satellite Home Internet is available at your new address.

Available

When moving to a satellite home internet connection, you must cancel your existing voice and/or internet connections. Your existing plan will not cancel automatically.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

Woo-hoo! Your address is nbn-ready.

Available

Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
  • You may also get Satellite Home Internet
  • Great! You can also get 5G Home Internet.

    Super-fast speeds, $85/mth, plug and play, no install fees.

Switch to nbn

Our nbn, ADSL and cable plans are currently unavailable in your area.

To find out how we can help you, please message us

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Our system may have had a hiccup. You can also try re-typing your address to check your street or unit number was right, or try another address.

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To book your move, we need your new address

There are no plans available at this address.
Please message us or call 13 22 00 to discuss your options.
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You can't move this service
Please message us or call 13 22 00.
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You’re changing

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Please try selecting a plan again.

We can't continue with this order

The current plan is the only available plan for this account.

Use My Telstra to complete your order

Your address needs a free fibre upgrade to FTTP (Fibre to the premises) from nbn before you can change your plan.

Book your fibre upgrade and update your plan in one go with the My Telstra app on your phone.

If you need help, message or call us on 13 22 00.

We can't continue with this order

You'll need to cancel your existing service and order a new service at your new address.

Choose the right internet plan for your new place

Pick a plan and sign up online. Give us your move-in dates, and we'll handle everything else.

SubInstall Modal Failure Modal
SubInstall Modal Failure Modal

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Things to know when moving home

Pack your modem for the move.

Take your modem and any in-home set up and wiring with you to your new place.

Don’t take the nbn or Opticomm connection box.

Leave behind any nbn™ or Opticomm connection box. Your new home will have one already, if not we’ll arrange for someone to come and install one for you.

Understanding any additional charges

Information on other costs you may incur as part of your move.

nbn New Development Charge

If you're in a new development and not already connected to the nbn or Opticomm access network, you may be charged a new development fee to connect your premises to the network. If applicable, we will invoice that charge to you.

Extra charges may apply for non-standard or professional install of Telstra, nbn co or Opticomm equipment and for premises in new developments.

Got Foxtel with us and want to keep watching?

We can arrange to move your Foxtel connection to your new address.

Please bring your Foxtel equipment with you. You'll need to pay a $235 charge for a Foxtel technician to visit.

Frequently asked questions

For self-installation, notify us two business days in advance. For professional installation, notify us 7 business days in advance.

We'll let you know if a technician is required based on factors such as the status of the phone line, if your plan includes one, at your new address. Other factors may include recent renovations, or if you're a Priority Assistance customer. Charges may apply for a technician appointment. A $99 fee applies if you miss or cancel your technician appointment without 24 hours notice.

The call-out fee is $95 during business hours and $296 outside. Additional connections cost $120 per outlet for standard installation and $192 per outlet for non-standard installation.

A $300 fee usually applies for first-time nbn connections in new homes.

If you require a professional installation, it will cost $230.

Moving Foxtel costs $235. A technician may be required, especially if there was no previous Foxtel connection at the new address.

Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan, within the same plan type, in the one move. You’ll be able to select another plan once you start your online move.

Yes you can, if you have an Internet Only plan and a modem that’s compatible with the technology at your new address.

To find out what technology type is available before you move, check your new address.

You can also check your modem’s compatibility, using How do I check if my BYO modem is compatible?

If your  modem won’t work with the technology at the place you’re moving to, consider upgrading to a new model like the Telstra Smart Modem 4. You can buy it outright for $240, or get it included for use when you purchase a Telstra Internet with modem and voice plan.

Things you need to know

Important

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar.

Find out more about speeds on the nbn network with Telstra.

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full. For plans with a Telstra Smart Modem included for use: if you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.

High speeds

For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB).

Service Availability

Services not available to all areas or premises.

Installation

Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.

Medical security alarms, lift phones and fire indicator panels.

If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.

nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.

nbn® New Development Charge

If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you  and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.

Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.

nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.

Important

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

The nbn® tier figures represent wholesale maximum network speeds during off-peak periods. The nbn® tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn® tier figures and the typical busy period speeds are similar.

Find out more about speeds on the nbn network with Telstra.

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full. For plans with a Telstra Smart Modem included for use: if you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.

High speeds

For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm on this plan - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB).

Service Availability

Services not available to all areas or premises.

Installation

Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.

Telstra Smart Modem 4

Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads, except on Telstra Upfront Business Internet plans. Actual speeds may be lower due to local conditions and content accessed.

Medical security alarms, lift phones and fire indicator panels

If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.

nbn® New Development Charge

If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.

Promo codes

To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.

nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.

Help & Support

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
 

Send us a message

We can help complete your order.

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.

Moving support

You’ll find more information about moving your home internet service in our support section.

upgrade your connection

How fast do you want to go?

Get a free fibre upgrade to access our high-speed plans.
Plus enjoy less dropouts and more reliable internet when you upgrade to full fibre from nbn co. Explore our plans to learn more.
Our high speed plans require FTTP or HFC tech types on an eligible plan. Free upgrade for selected addresses on an eligible plan.
upgrade your connection

Does your business need more speed?

Get a free fibre upgrade to access our new fast speed nbn® plans.
Plus enjoy less dropouts and more reliable internet when you upgrade to full fibre from nbn®. Free upgrade for standard installation only. Explore our plans to learn more.