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Moving house
Moving home?
Moving can be stressful. We'll help by making your internet service move stress-free. That’s one less thing to worry about on moving day.
How to move your internet
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Check your new address
Enter your new address to see what internet connections are available.
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Book online
Book online with your Telstra ID in 5-10 minutes. Book before 1pm on weekdays and get your service connected within two business days.
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Pack or return modem
nbn® users take your modem to your new address. 5G Home Internet users, return your modem to us and we'll send a new one to your new address.
Check your new address
We’ve found an existing order at the address
Looks like there’s already an order in progress
The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
We found multiple addresses. Please select yours from the list below.
Great!
Available
You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Premises technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn™ network via Fixed Wireless technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via Cable now
Available
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via ADSL now
Available
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! Opticomm is available at your new address
Available
To find out how we can help you, please message us.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
5G Home Internet is available at your new address
Available
When moving to a 5G Home Internet connection, you must cancel your existing internet connection. Your existing plan will not cancel automatically.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Telstra Satellite Home Internet is available at your new address.
Available
When moving to a satellite home internet connection, you must cancel your existing voice and/or internet connections. Your existing plan will not cancel automatically.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Available
Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Oops, we can’t check your address right now.
Choose the right internet plan for your new place
Pick a plan and sign up online. Give us your move-in dates, and we'll handle everything else.
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Home Phone , 2GB DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable
$50 /mth
Plan price may change.
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Starter , 50GB DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable
$65 /mth
Plan price may change.
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5G Internet , 1000GB DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$85 /mth
Plan price may change.Great for:
Streaming HD movies, playing music, working, studying and browsing.5G Internet | Average busy period speed 7-11pm-
300Mbps
Download
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30Mbps
Upload
Typical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70MbpsTypical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70MbpsTypical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70Mbps-
Mbps
Download
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Mbps
Upload
Typical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70Mbps
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Basic nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$89 /mth
Price increases to $93/mth from 1 July 2025.
Plan price may change.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.nbn®25 | Typical speeds 7-11pm-
2-23Mbps
Download
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3Mbps
Upload
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring. -
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Basic nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$89 /mth
Price increases to $93/mth from 1 July 2025.
Plan price may change.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.nbn®25 | Typical speeds 7-11pm-
25Mbps
Download
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4Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/N/B/C and HFC connections.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring. -
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Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$105 /mth
Price increases to $109/mth from 1 July 2025.
Plan price may change.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.nbn®50 | Typical speeds 7-11pm-
68Mbps
Download
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7Mbps
Upload
Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsWe're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsMaximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsTypical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsTypical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15Mbps -
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Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$105 /mth
Price increases to $109/mth from 1 July 2025.
Plan price may change.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.nbn®50 | Typical speeds 7-11pm-
50Mbps
Download
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17Mbps
Upload
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/B/C, HFC and most FTTN connections.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring. -
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$110 /mth
Price increases to $113/mth from 1 July 2025.
Plan price may change.$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
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Ultimate nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$130 /mth
Price reduces to $129/mth from 1 July 2025.
Plan price may change.$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
Great for:
Ultra HD streaming on 2 devices at once - plus keep your gamers and video callers happy.nbn®250 | Typical speeds 7-11pm-
250Mbps
Download
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22Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
See nbn Fixed Wireless plans -
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Ultrafast nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$150 /mth
Price reduces to $139/mth from 1 July 2025.
Plan price may change.Great for:
Livestreaming games, watching a show in 8K while others stream in HD on multiple devices, make video calls and more.nbn®1000 | Typical speeds 7-11pmTypical evening speeds 7pm-11pm:Typical evening speeds 7pm-11pm:-
815Mbps
Download
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40Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
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Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
See nbn Fixed Wireless plans -
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Business Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$115 per month
Price increases to $120 from 1 July 2025.
Plan price may change.Great for:
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1-5 people
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Simultaneous browsing, chatting and email
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HD video conferencing and streaming on 2 devices at once
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Transferring large data and files fast
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Collaborating online
nbn®50 | 50Mbps typical plan speed (9am-5pm weekdays)-
50Mbps
Download
-
17Mbps
Upload
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring. -
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$140 /mth
Price reduces to $125 from 1 July 2025.
Plan price may change.Great for:
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6-10 people
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Simultaneous browsing, chatting and email
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HD video conferencing and streaming on more than 2 devices
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Transferring large data and files fast
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Collaborating online
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Accessing networks remotely and VPN support
-
Things to know when moving home
Take your modem with you.
Please bring your Telstra modem with you when you move. We don’t supply a new Telstra modem for moves, unless your current modem is incompatible.
Don’t take the nbn or Opticomm connection box.
Leave behind any nbn™ or Opticomm connection box. Your new home will have one already, if not we’ll arrange for someone to come and install one for you.
Understanding any additional charges
Information on other costs you may incur as part of your move.
nbn New Development Charge
If you're in a new development and not already connected to the nbn or Opticomm access network, you may be charged a new development fee to connect your premises to the network. If applicable, we will invoice that charge to you.
Extra charges may apply for non-standard or professional install of Telstra, nbn co or Opticomm equipment and for premises in new developments.
Got Foxtel with us and want to keep watching?
We can arrange to move your Foxtel connection to your new address.
Please bring your Foxtel equipment with you. You'll need to pay a $235 charge for a Foxtel technician to visit.
Frequently asked questions
For self-installation, notify us two business days in advance. For professional installation, notify us 7 business days in advance.
We'll let you know if a technician is required based on various factors such as the status of the phone line at your new address, recent renovations, or if you're a Priority Assistance customer. Charges may apply for a technician appointment. A $99 fee applies if you miss or cancel your technician appointment without 24 hours notice.
The call-out fee is $95 during business hours and $296 outside. Additional connections cost $120 per outlet for standard installation and $192 per outlet for non-standard installation.
A $300 fee usually applies for first-time nbn connections in new homes.
If you require a professional installation, it will cost $230.
Moving Foxtel costs $235. A technician may be required, especially if there was no previous Foxtel connection at the new address.
Things you need to know
Telstra Plus
Must be 18+ with an active service. Points are earned on payment for services or pre-paid recharge (excluding outright purchases, refunds, credits & late payment fees). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts.
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria apply. Extra charges apply for non-standard installation of Telstra and nbn co equipment and for premises in new developments.
nbn™ New Development Charge
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Telstra Smart Modem™
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25 Mbps for downloads and 5 Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
Help & Support
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Send us a message
We can help complete your order.
Find a store
Find your nearest Telstra Store or Wi-Fi hotspot.
Moving support
You’ll find more information about moving your home internet service in our support section.
