Set up my eero 7 and Max 7 modem for Telstra internet
Here is a basic step-by-step guide to help you set up your nbn® or Opticomm internet connection using your eero modem.
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Before you begin
If you have any of the following alarms, you need to contact your device provider and check that it will work on your new internet service.
- Monitored fire alarm
- Medical alert service
- Back-to-base security alarm
- Emergency lift phone.
For the best signal and Wi-Fi strength we recommend placing your modem off the ground, up high in an open area, close to an external window and away from other electrical equipment. You’ll need a power point.
Don't place your modem near large metal objects that may block or interfere with its signal, such as:
- refrigerators
- microwaves
- TVs
- steel-mesh window security screens.
If you’re unsure, you can find your connection type on your order confirmation email or in My Telstra.
To find your connection in My Telstra:
- Go to Services
- Select your internet service
- Select View or Manage your Plan.
Steps to set up your eero modem
Total of 4 steps.
Included
- eero 7 or eero Max 7 modem
- Ethernet cable to connect your modem to internet connection box
- Power cord.
Required
- nbn or Opticomm connection box
- An iOS or Android device with data connection
- The eero app available from the App store or Google Play Store
- An active Telstra internet service on the nbn or Opticomm network
- An active mobile phone number
- An email address.
- Download the eero app from the App Store or Google Play Store
- Create an eero account:
- Open the eero app and select Get started
- Sign in with your Amazon account or create a new eero account
- Enter your details and choose your country
- Review the terms and confirm
- Enter the verification code sent to your email
- Select Start setup to begin.
While your eero 7 or eero Max 7 is still unplugged, open the app and follow along.
For nbn connections:
- For Fibre to the Premises (FTTP) or Fixed Wireless (FW)
- Insert one end of the Ethernet cable into the UNI-D1 (unless specified otherwise) port on the nbn connection box
- Insert the other end into the Ethernet port on the back of your eero.
- For Fibre to the Curb (FTTC) or Hybrid Fibre Coaxial (HFC)
- Insert one end of the Ethernet cable into the UNI-D port on the nbn connection box.
- Insert the other end into the Ethernet port on the back of your eero.
For Opticomm connection:
- Fibre to the Premises (FTTP)
- Insert one end of the Ethernet cable into the RJ-45 port on the Opticomm Network Termination Device (NTD).
- Insert the other end into the Ethernet port on the back of your eero.
- Plug in your modem into the power wall outlet and switch it on
- Make sure the nbn connection box is powered on
- Select Next in the eero app, it will begin to look for your eero
- The LED light on the eero will begin to flash blue and then present a solid blue light once detected.
To learn more about the lights, go to:
nbn connection box lights:
- A green light labelled ‘Optical’ will flash slowly, indicating that there is activity on the nbn network and data is being transmitted.
- When the green ‘Optical’ light stops flashing and stays on, this means your nbn connection box is connected to the nbn network.
- The green light labelled ‘Port’ will flash, indicating that there is activity on the port connected to your Wi-Fi router.
To learn more, go to What do the lights on my nbn connection box mean?
Opticomm connection box lights:
- Green indicates there’s a connection
- Red indicates a fail – the device isn’t working, turn device off and on and recheck.
To set up your Wi-Fi network in the eero app:
- Choose a location for your device (refer to Where to place your modem)
- Create your Wi-Fi name and password
- Select Next, then Finish setup or Add another eero.
Frequently asked questions
eero modem
We can only offer limited support as we can’t remotely access or run diagnostics.
You’ll find answers and information about eero 7, eero Max 7 and more on the eero help and support page.
Check all the cables are firmly connected, if they are and you still have no connection, then we recommend you:
- Try rebooting your modem by turning it off and on again, this often resolves minor issues.
- Refer to the eero help and support page for more help.
eero app
You can view or change your network password anytime in the eero app.
On the eero app main dashboard:
- Go to Settings
- Select Wi-Fi password
- View/edit network password
- Follow the prompts to Edit password.
- In the Home tab, select the device you want to remove
- Go to the menu (three dots in the top right)
- Select Remove, then the device name
- Choose Remove from network
- Select Remove again to finish.
- In the Home tab, go to the profile you want to pause
- Select Add a scheduled pause
- Set the name, time, and frequency
- Choose Save.
- Go to Settings
- Select Guest network
- Turn it on and update the Wi-Fi name and password.
- In the Home tab, go to Add a profile
- Enter the person’s name
- Add any devices that will be associated with this profile, then choose Done.
nbn connection box
Unless told otherwise, you can expect to connect to the UNI-D1 port on your nbn connection box.
If we have specified another port number, we will have sent you an SMS or email (based on your communication preference) with a specific port number to plug into.
If you're unsure of the correct port or are still not connecting to the internet, contact us.
If there’s no light, check the nbn connection box is securely plugged in and switched on.
If the Optical light is red, this may indicate a fault with the nbn network. Contact us so we can raise a fault with nbn on your behalf.
For more information, go to What do the lights on my nbn connection box mean?
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