What’s an AVC ID and where do I find it?

An AVC ID is a unique identifier assigned to each nbn® connection. It helps your provider locate and transfer your service when you’re switching providers. And, if you’re moving to a new provider, they may ask you for your AVC ID to help set up your connection.

Your AVC ID (Access Virtual Circuit Identifier) is a 15‑character code that identifies your specific nbn connection. It starts with “AVC” followed by 12 numbers, for example: AVC000123456789.

It’s important to note that your AVC ID isn’t always listed on your bill or in your online account. The easiest way to get it is to contact your current provider, who can find it for you.

You can find the AVC ID for your Telstra internet connection on your current provider’s invoice or bill. All nbn providers are required to include the AVC ID on the invoice or bill for that service.  The AVC ID is generally found on:

• Optus bills under Description
• Spintell bills under Service Summary
• Aussie Broadband bills under New Charges
• Amaysim bills under Account Details on the right-hand side
• iiNet bills under NBN
• TPG bills under Description

If you’re having trouble finding your AVC ID, check with your current provider to confirm.

You can find the AVC ID for your Telstra internet connection on your invoice or bill. If you can’t find the ID, chat now to request it.