What is Uninterruptible Power Supply (UPS)?

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    An Uninterruptible Power Supply (UPS) is a battery back-up for a compatible Telstra Smart Modem. It can provide power for a Telstra Smart Modem for up to four hours in the event of a mains electricity outage.

    This means your Smart Modem will remain online for up to four hours in the event of an electricity outage at your address allowing you to use your home phone line (if it's connected via the nbn® network).

    Important

    UPS for Telstra Smart Modem is only compatible with the Telstra Smart Modem Gen 3, Gen 2 and Gen 1.

    I have Priority Assistance, can I get a battery back-up phone?

    As a Priority Assistance customer you can order a complimentary Priority Assist Phone by calling 13 22 00 and saying 'Priority Assistance', or visiting a Telstra store.

    The Priority Assist Phone comes with a battery that when fully charged, will remain operational for up to 8 hours in the event of a power outage. 

    Frequently asked questions

    Handsets that plug directly into the mains power, as well those that use a Telstra Voice Extender or any other form of DECT extender that requires mains power will not work with the UPS. Check with the handset manufacturer if you’re unsure.

    Important:

    The Telstra Smart Modem Gen 3 and Gen 4 does not include a cordless phone base station (DECT) so can’t be paired with a phone or voice extender. The Easy Control TEC-C cordless phone and T1000S can connect directly to the DC socket on the UPS for Telstra Smart Modem Gen 3 and Gen 4.

     

    Compatible handsets Telstra Smart Modem Gen 1 & Gen 2 Telstra Smart Modem Gen 3 & Gen 4

    T-Voice 502
    Handset T-Voice 502
    		 Yes No

    T-Voice 503
    Handset T-Voice 503
    		 Yes No
    T1000S
    Handset T1000S

    		 Yes Yes

    Telstra Voice Extender
    Handset Telstra Voice Extender

    		 Yes No

    Easy Control Cordless
    Hanset Easy Control Cordless

    		 Yes Yes

    The UPS charges while plugged in to a power point. It supplies power directly to the modem if the mains electricity switches off for any reason.

    The UPS for Telstra Smart Modem should always be on and it has an Auto Switch-Over feature. This means if the mains electricity fails, the UPS for Telstra Smart Modem will automatically kick in.

    The UPS for Telstra Smart Modem should be replaced after 2 years.

    The UPS for Telstra Smart Modem replaces the existing power adapter (cord) on your Telstra Smart Modem. 

    1. Unplug the power adapter cord from the power point on the wall 
    2. Unplug the power adapter cord from the back of the modem and store it in a convenient place
    3. Replace the power adapter cord with the UPS to the back of the modem
    4. Plug the UPS in to the power point on the wall and switch it on.

    Once the UPS is connected between the Telstra Smart Modem and mains power, allow at least three hours for it to charge.

    To test it, switch off power at the power point. If the UPS is working, the lights on your Telstra Smart Modem will stay on.

    To test a connected home phone that normally requires mains power, switch the phone off at the power point and try to make a call.

    The ON/OFF button should only be used to conserve back-up power during a power outage, or if the UPS is unplugged from a power point.

    When turned back on, your Telstra Smart Modem takes time to boot up, so we recommend only turning the UPS off when a power outage is expected to be longer than four hours.

    • To turn the UPS on, press the ON/OFF button once.
    • To turn the UPS off, press the ON/OFF button twice. 

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