How do I return my Telstra modem?
Whether you're upgrading, replacing or no longer need your modem, you can return it for free. It helps us reduce waste, recycle responsibly, and give old modems a second life.
Take me to
If you've had your Telstra internet service for more than 24 months and have a new modem, or have a Telstra modem you no longer need, you can recycle it through the Telstra eCycle program proudly delivered in partnership with Skyzer.
Returning your modem helps create a more sustainable future. Returned devices may be refurbished and reused or responsibly recycled. This helps reduce electronic waste and recover valuable materials.
What are the steps to return my modem?
1. Request a modem return
Chat now if your modem is faulty, or you want to return it.
You'll receive a return code via email or SMS within seven days.
2. Pack up your modem
Take these items with you to Australia Post or a Telstra Store:
- your modem
- the cables supplied with it
- the power adaptor
- your return code.
3. Track your return
If you dropped your modem at Australia Post, they'll provide a tracking number for you.
Within seven days, we'll also send confirmation that we've received your package.
Frequently asked questions
If it's been more than five days since your request, Chat now for an update.
You may incur a $200 non-return fee if you don’t return your modem 24 months after you:
- Cancel your service
- Change to a plan without voice
- Change to a different technology type.
If you’re an nbn customer, leave the nbn connection box behind, it stays with the property.
You won’t be charged a non-return fee if:
- you’ve had an active internet service in the 30 days before disconnection
- there's an active order for a new service within five days of disconnection.
Include your modem, the cables supplied with it and its power adaptor.
You don’t need to box the items before taking them to Australia Post or a Telstra Store.
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