Recycling matters to us

We're serious about lightening our impact on the environment. This is why we've committed to donating, reusing, repairing or recycling one connected device for every two sold by FY30.

Explore our environmental initiatives

Recycle your old device in store

Person dropping mobile phone into a phone recycling box

Recycle with Telstra’s eCycle Program. Bring the items listed below to your nearest Telstra store for safe, secure and responsible recycling.

We’re working on expanding the program to collect other devices such as smart home devices and IoT devices (wearables, locators) and gaming consoles. For now, you can recycle these items through your nearest e-waste recycling station.

Mobiles and tablets
Mobile batteries and chargers
Mobile wireless internet devices
Mobile accessories
Modems and Routers
Home phones
Smart watches and fitness trackers
VR headsets and accessories
Telstra TV set top boxes
Power supply unit for Telstra Smart Modems

Delete your data before you recycle

This a crucial first step in recycling. Be sure all data is permanently wiped from your device before it’s picked up or dropped off. The recycling process doesn’t include data wiping, only destruction.

Top tips before bringing or sending in a device for recycling

Erase personal info

Your address book, photos, messages, and other stored information.
Disable your phone

This includes the activation lock, antitheft and 'find your phone' settings.
Remove the SIM card

Unsure if your device has one? Contact your provider for more info.
Restore factory settings

This puts your phone back to its default mode.

Can't get in to a Telstra store?

Use our eParcel option to package the devices you have at home (up to 15kg) that have reached their end of life.

Organise my eParcel

Turn your old device into credit

Another great way to help the planet (and earn yourself some extra bill credit) is to trade in your pre-loved phone, tablet or smartwatch. We'll give you an estimate of what your old phone is worth, and if it's eligible for the program, we'll add credit to your bill.

You must be a Telstra consumer or small business customer aged 18+ and have a post-paid service with us. Devices on Telstra Mobile Lease Plans are ineligible for trade-in.

How trade-in works