The Telstra Trade-In trick

What is Telstra's Trade-In program?

Thinking of upgrading your phone and snagging a good deal on it? Telstra's Trade-In program might be just what you need.

Our Trade-In program lets you to trade in eligible smartphones, tablets and smartwatches for credit on your Telstra account. How good's that?

This credit can then be used towards the purchase of a new device, accessories or even to pay off your Telstra bills. You decide!

To be eligible for Telstra Trade-In, you must:

• be 18 years and over 
• be a current consumer or small business customer with Telstra 
• have a phone, tablet or smartwatch on an Upfront plan or with an existing 13-digit account number
• not have Upgrade and Protect.

If you're eligible for Telstra Trade-In and would like a quick estimate on the value of your device, use our Trade-In Estimator tool. 

Telstra Trade-In Estimator

Note: our Trade-In Estimator only gives a rough estimate on your device's value and doesn't factor in the condition of your device. You'll receive a full quote after requesting a trade-in and completing the device-condition assessment.

Why should you trade in your device?

We're committed to continuing to increase the lifespan of mobile devices by finding ways they can be reused, repurposed and resold through several different programs.

It's been estimated that Australians are storing up to 22 million phones in their homes. As new devices and electronic gadgets constantly enter the market, the amount of electronic waste (e-waste) that is generated continues to increase too.

Many of these devices are thrown away and end up in landfill, where chemicals from batteries and other toxic substances can seep into soil and water, causing significant harm to our environment. 

When you use our Trade-In program, we'll ensure your device is either refurbished and resold or responsibly recycled. So you can be assured you're doing a good thing by contributing to environmental sustainability and helping to minimise e-waste.

And of course, getting credit back on your Telstra account in exchange for your old device sounds like a pretty good deal to us!

How to trade in your device

If you're eligible for Telstra Trade-In and you liked the estimated value of your device, request a trade-in to start the process and receive your final trade-in value.

The online assessment tool will assess your device remotely and provide you with a final trade-in value. Please note that if your device doesn't turn on, it's ineligible to trade-in.

If your device is not eligible to trade-in, don't worry. You can still ensure it is responsibly recycled with the help of our eCycle Program.

Request a trade-in

Trade-in that's as easy as one, two three

1. Request a trade-in: Open the Telstra Trade-In website on the phone or tablet you intend to trade. For smartwatches, use the website on another device. To trade in a device, you need an eligible post-paid mobile plan. Not available to customers with a 10-digit account number or Upgrade & Protect. 
2. Return your device for free: Drop off your device to your nearest Australia Post or a Telstra store within 21 days. We’ll pay for any postage. Make sure you backup your data and factory reset your device first.
3. Get your credit: Once we receive your device, we’ll apply credit to your account by your next bill or the one after.