How trade-in works

To be eligible for the trade-in program, you must be a Telstra consumer or small business customer aged 18+, and have a post-paid service with us. Devices on Telstra Mobile Lease Plans are ineligible for trade-in.

  1. Sign in to My Telstra

  2. Get a quote

  3. Send your old phone

  4. Receive your credit

Review estimated trade-in values

Our trade-in partner, Kingfisher, only accepts trade-in requests for devices from the following manufacturers. Indicated values are an estimate dependent on device evaluation before August 31 2022.

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your iPhone model name and storage amount, go to "Settings" > "General" > "About". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.

 
Model Good working order value Damaged value
Apple iPhone 13 Pro Max 1TB up to $1200 up to $450
Apple iPhone 13 Pro Max 512GB up to $1150 up to $425
Apple iPhone 13 Pro Max 256GB up to $1050 up to $400
Apple iPhone 13 Pro 1TB up to $1025 up to $400
Apple iPhone 13 Pro Max 128GB up to $925 up to $375
Apple iPhone 13 Pro 512GB up to $925 up to $375
Apple iPhone 12 Pro Max 512GB up to $900 up to $325
Apple iPhone 13 Pro 256GB up to $875 up to $350
Apple iPhone 13 Pro 128GB up to $825 up to $325
Apple iPhone 12 Pro Max 256GB up to $825 up to $300
Apple iPhone 12 Pro 512GB up to $800 up to $275
Apple iPhone 13 512GB up to $750 up to $350
Apple iPhone 12 Pro Max 128GB up to $750 up to $275
Apple iPhone 12 Pro 256GB up to $725 up to $275
Apple iPhone 13 256GB up to $700 up to $325
Apple iPhone 13 Mini 512GB up to $675 up to $300
Apple iPhone 12 Pro 128GB up to $675 up to $250
Apple iPhone 13 128GB up to $650 up to $300
Apple iPhone 13 Mini 256GB up to $625 up to $275
Apple iPhone 12 256GB up to $625 up to $225
Apple iPhone 11 Pro Max 512GB up to $600 up to $200
Apple iPhone 13 Mini 128GB up to $575 up to $275
Apple iPhone 12 128GB up to $550 up to $225
Apple iPhone 11 Pro Max 256GB up to $550 up to $175
Apple iPhone 11 Pro 512GB up to $525 up to $175
Apple iPhone 12 Mini 256GB up to $500 up to $225
Apple iPhone 12 64GB up to $500 up to $225
Apple iPhone 11 Pro Max 64GB up to $500 up to $150
Apple iPhone 11 Pro 256GB up to $475 up to $150
Apple iPhone 12 Mini 128GB up to $450 up to $200
Apple iPhone 11 Pro 64GB up to $425 up to $125
Apple iPhone 11 256GB up to $425 up to $125
Apple iPhone 12 Mini 64GB up to $400 up to $175
Apple iPhone 11 128GB up to $400 up to $125
Apple iPhone 11 64GB up to $350 up to $125
Apple iPhone XS Max 512GB up to $350 up to $150
Apple iPhone XS Max 256GB up to $325 up to $125
Apple iPhone XS 512GB up to $325 up to $100
Apple iPhone XS Max 64GB up to $300 up to $100
Apple iPhone XS 256GB up to $300 up to $100
Apple iPhone XS 64GB up to $275 up to $75
Apple iPhone XR 256GB up to $275 up to $50
Apple iPhone XR 128GB up to $250 up to $50
Apple iPhone X 256GB up to $250 up to $75
Apple iPhone XR 64GB up to $225 up to $50
Apple iPhone X 64GB up to $225 up to $50
Apple iPhone SE G2 256GB up to $225 up to $75
Apple iPhone SE G2 128GB up to $200 up to $50
Apple iPhone 8 Plus 256GB up to $200 up to $75
Apple iPhone SE G2 64GB up to $175 up to $50
Apple iPhone 8 Plus 64GB up to $175 up to $50
Apple iPhone 8 256GB up to $150 up to $50
Apple iPhone 8 64GB up to $125 up to $25
Apple iPhone 7 Plus 256GB up to $125 up to $50
Apple iPhone 7 Plus 128GB up to $125 up to $50
Apple iPhone 7 Plus 32GB up to $100 up to $25
Apple iPhone 7 256GB up to $100 up to $25
Apple iPhone 7 128GB up to $75 up to $25
Apple iPhone 7 32GB up to $50 up to $0
Apple iPhone 6S Plus 64GB up to $25 up to $0
Apple iPhone 6S Plus 32GB up to $25 up to $0
Apple iPhone 6S Plus 16GB up to $25 up to $0
Apple iPhone 6S Plus 128GB up to $25 up to $0
Apple iPhone 6S 64GB up to $25 up to $0
Apple iPhone 6S 32GB up to $25 up to $0
Apple iPhone 6S 16GB up to $25 up to $0
Apple iPhone 6S 128GB up to $25 up to $0
Apple iPhone 6 Plus 64GB up to $0 up to $0
Apple iPhone 6 Plus 16GB up to $0 up to $0
Apple iPhone 6 Plus 128GB up to $0 up to $0
Apple iPhone 6 64GB up to $0 up to $0
Apple iPhone 6 32GB up to $0 up to $0
Apple iPhone 6 16GB up to $0 up to $0
Apple iPhone 6 128GB up to $0 up to $0
Apple iPad Pro 11 1000GB up to $600 up to $250
Apple iPad Pro 12.9 G3 1000GB up to $600 up to $250
Apple iPad Pro 12.9 G3 512GB up to $575 up to $250
Apple iPad Pro 11 512GB up to $525 up to $200
Apple iPad Pro 12.9 G3 256GB up to $525 up to $200
Apple iPad Pro 11 256GB up to $500 up to $175
Apple iPad Pro 11 64GB up to $475 up to $150
Apple iPad Pro 12.9 G3 64GB up to $450 up to $100
Apple iPad Pro 12.9 G2 512GB up to $425 up to $100
Apple iPad Pro 12.9 G2 256GB up to $375 up to $100
Apple iPad Pro 10.5 G2 512GB up to $325 up to $125
Apple iPad Pro 12.9 G2 64GB up to $300 up to $75
Apple iPad Pro 10.5 G2 256GB up to $275 up to $50
Apple iPad Mini 5 256GB up to $225 up to $75
Apple iPad Pro 10.5 G2 64GB up to $225 up to $75
Apple iPad 9.7 G6 128GB up to $200 up to $50
Apple iPad Mini 5 64GB up to $200 up to $50
Apple iPad Mini 4 128GB up to $175 up to $50
Apple iPad 9.7 G5 128GB up to $150 up to $25
Apple iPad 9.7 G6 32GB up to $150 up to $25
Apple iPad 9.7 G5 32GB up to $100 up to $25

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your Samsung model name and storage amount, go to "Settings" > "Systems" > "About phone". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.

Model Good working order value Damaged value
Samsung Galaxy Note 20 Ultra 512GB up to $550 up to $200
Samsung Galaxy Note 20 Ultra 5G 256GB up to $500 up to $200
Samsung Galaxy Note 20 5G 256GB up to $450 up to $175
Samsung Galaxy Note 10 Plus 5G 512GB up to $300 up to $100
Samsung Galaxy Note 10 Plus 512GB up to $275 up to $75
Samsung Galaxy Note 10 Plus 5G 256GB up to $275 up to $50
Samsung Galaxy Note 10 Plus 256GB up to $250 up to $75
Samsung Galaxy Note 10 256GB up to $225 up to $75
Samsung Galaxy Note 9 512GB up to $175 up to $75
Samsung Galaxy Note 9 128GB up to $150 up to $50
Samsung Galaxy Note 8 64GB up to $100 up to $25
Samsung Galaxy S21 Ultra 5G 256GB up to $675 up to $275
Samsung Galaxy S21 Ultra 5G 128GB up to $625 up to $250
Samsung Galaxy S21 Plus 5G 256GB up to $575 up to $225
Samsung Galaxy S21 Plus 5G 128GB up to $550 up to $200
Samsung Galaxy S21 5G 256GB up to $525 up to $150
Samsung Galaxy S20 Ultra 5G 512GB up to $475 up to $150
Samsung Galaxy S21 5G 128GB up to $475 up to $150
Samsung Galaxy S20 Ultra 5G 128GB up to $450 up to $150
Samsung Galaxy S20 Plus 5G 512GB up to $425 up to $125
Samsung Galaxy S20 Plus 5G 128GB up to $375 up to $125
Samsung Galaxy S20 5G 128GB up to $325 up to $100
Samsung Galaxy S20 128GB up to $300 up to $100
Samsung Galaxy S10 Plus 512GB up to $250 up to $50
Samsung Galaxy S20 FE 128GB up to $250 up to $100
Samsung Galaxy S10 5G 512GB up to $225 up to $75
Samsung Galaxy S10 512GB up to $200 up to $50
Samsung Galaxy S10 Plus 128GB up to $200 up to $50
Samsung Galaxy S10 5G 256GB up to $200 up to $75
Samsung Galaxy S10 128GB up to $175 up to $25
Samsung Galaxy S10E 128GB up to $150 up to $25
Samsung Galaxy S9 Plus 256GB up to $125 up to $25
Samsung Galaxy S9 256GB up to $100 up to $25
Samsung Galaxy S9 Plus 64GB up to $100 up to $25
Samsung Galaxy S8 Plus 64GB up to $75 up to $0
Samsung Galaxy S9 64GB up to $75 up to $25
Samsung Galaxy S8 64GB up to $50 up to $25
Samsung Galaxy A70 128GB up to $75 up to $25
Samsung Galaxy Z Fold 3 256GB up to $750 up to $275
Samsung Galaxy Z Fold2 256GB up to $600 up to $175
Samsung Galaxy Z Flip 3 256GB up to $525 up to $175
Samsung Galaxy Z Flip 3 128GB up to $500 up to $175
Samsung Galaxy Z Flip 256GB up to $300 up to $100
Samsung Galaxy TAB S7 Plus 256GB up to $550 up to $200
Samsung Galaxy TAB S7 Plus 128GB up to $500 up to $175
Samsung Galaxy TAB S7 256GB up to $375 up to $125
Samsung Galaxy TAB S7 128GB up to $350 up to $125
Samsung Galaxy TAB S5E 128GB up to $225 up to $75
Samsung Galaxy TAB S6 10.5 256GB up to $225 up to $50
Samsung Galaxy TAB S4 10.5 256GB up to $200 up to $50
Samsung Galaxy TAB S5E 64GB up to $200 up to $50
Samsung Galaxy TAB S6 10.5 128GB up to $200 up to $50
Samsung GalaxyS TAB S6 LITE 128GB up to $175 up to $50
Samsung Galaxy TAB S4 10.5 64GB up to $150 up to $50
Samsung GalaxyS TAB S6 LITE 64GB up to $125 up to $50
Samsung Galaxy TAB A7 10.4 64GB up to $125 up to $50
Samsung Galaxy TAB A7 10.4 32GB up to $100 up to $50
Samsung BOOK 10.6 128GB up to $75 up to $25
Samsung Galaxy TAB A 10.1 32GB up to $75 up to $25
Samsung Galaxy TAB A 10.1 128GB up to $50 up to $25
Samsung Galaxy TAB S3 9.7 32GB up to $25 up to $0
Samsung BOOK 12 128GB up to $25 up to $0
Samsung BOOK 12 256GB up to $25 up to $0
Samsung Galaxy TAB S2 9.7 32GB up to $0 up to $0

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your Pixel model name and storage amount, go to "Settings" > "Systems" > "About phone". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.


Model Good working order value Damaged value
Google Pixel 5 128GB up to $275 up to $50
Google Pixel 4 XL 128GB up to $200 up to $25
Google Pixel 4 64GB up to $150 up to $25
Google Pixel 4 XL 64GB up to $175 up to $25
Google Pixel 4a (5G) 128GB up to $150 up to $50
Google Pixel 4 128GB up to $150 up to $25
Google Pixel 3 64GB up to $75 up to $0
Google Pixel 4a 128GB up to $125 up to $50
Google Pixel 3 XL 64GB up to $75 up to $0
Google Pixel 3 128GB up to $75 up to $0
Google Pixel 2 64GB up to $50 up to $0
Google Pixel 3 XL 128GB up to $75 up to $0
Google Pixel 2 XL 64GB up to $50 up to $0
Google Pixel 2 128GB up to $50 up to $0
Google Pixel 2 XL 128GB up to $50 up to $0

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Our trade-in partner, Kingfisher, only accept trade-in requests for the below models. To find your Oppo model name and storage amount, go to "Settings" > "Systems" > "About phone". The estimated amount of Telstra credit you may receive from Kingfisher when trading in a device depends on the device's condition.

 
Model Good working order value Damaged value
Oppo FIND X-2 Pro 512GB up to $250 up to $25
Oppo FIND X-2 Neo 256GB up to $75 up to $25

Next steps

Existing Telstra customers

Not a Telstra customer?

The trade-in program is managed by Kingfisher Mobile Australia Pty Ltd. You may only trade-in a device from Kingfisher’s list of eligible devices. The trade-in credit offer will vary depending on your device type, the model and the working condition of your device.

Device may be returned to you and trade-in credit not applied if: the condition of your device doesn't match that of your application, your data is not wiped, or device security locks are not disabled. Pricing is indicative and only final once your device has been assessed by Kingfisher.

Get yourself trade-in ready

If you are currently paying off your device with Telstra (such as on a Device Payment Contract), after trading in your device you'll need to continue paying your device payments until you have paid out your device in full. Please consider canceling any add-ons or subscriptions that you may have associated to this device. 

Getting your device return-ready:

  • Make sure you have another device handy that you can use when you send in your old device.
  • Back up your contacts, photos, messages, music and anything else you want to keep.
  • Make sure any location or locking features are turned off.
  • Take out your device's SIM card.
  • Reset your device to its factory settings.
 

How to restore factory settings on your Apple iPhone and iPad

  1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
  2. Back up your device.
  3. Sign out of iCloud and the iTunes & App Store.
  4. If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
  5. If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out. Be sure to check and turn off Find My [device]
  6. Go to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password.
  7. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].

How to restore factory settings on your Samsung Galaxy and Google Pixel

  1. Back up your device.
  2. Sign out of your accounts including Google and Samsung
  3. Tap Settings > Accounts and backup > Accounts > Select Account > Tap Remove Account
  4. Please note labels may differ across different Android devices and versions
  5. Go to Settings and tap General Management  > Reset > Factory Data Reset > Reset.
  6. Follow the on screen prompts to complete the reset

Frequently asked questions