Price Match & Trade-in Value Match Claim Form

If you're yet to receive your device, please hold onto your proof of a better value (e.g. screenshot). Your purchase will complete when you've received the device, at which point you can submit your claim.​

Claim details

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Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

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Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

Format should be dd/mm/yyyy.
Device must be the same brand, model, storage and colour.

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Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

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Sorry, your claim does not meet the 7 Day Price Match Policy or Trade-in Value Match Policy

Your account number can be found on the top of your Telstra bill or on your contract. You must have an active post-paid account number. ​

Required field. Invalid length. Account number must be 9, 10 or 13 digits long.

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Required field. Invalid entry. Email must be in the format of: user@example.com

Please enter date in dd/mm/yyyy

Required field. Invalid entry. Mobile number must be 10 digits long and start with '04'.

This must be an Australian phone number.

Required field. Contact number begin with 0 and be 10 digits in length Invalid entry. Contact number begin with 0 and be 10 digits in length

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Your International Mobile Equipment Identity (IMEI) number can be found on the box your device came in or by dialling *#06# from the mobile device that you received.

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Please indicate the name of the retailer and location.

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Paste the link to the URL for the device advertised at a lower price (for Price Match only)

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Please upload a proof of purchase price. File must be in: .png, .gif, .jpg, .tif, .pdf, .doc,.docx and smaller than 4mb

File must be in: .png, .gif, .jpg, .tif, .pdf, .doc,.docx and smaller than 4mb

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