Set up my Pre-Paid Mobile Broadband device

Follow these steps to connect your Pre-Paid mobile broadband device to the Telstra Mobile Network.

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    If it’s a Wi-Fi device:

    1. Remove the back cover and battery
    2. Insert the SIM card with the gold chip facing down
    3. Replace the battery and back cover
    4. Place the device in an area with good mobile coverage
    5. Press the power button until the front display activates
    6. Activate the Pre-Paid service.

    If it’s a USB device:

    1. Remove the detachable panel from the device
    2. Insert the SIM card with the gold chip facing down
    3. Replace the detachable panel
    4. Place the device in an area with good mobile coverage
    5. Power up the device by inserting into a USB slot in your computer or laptop, or connect it to an AC adapter (if Wi-Fi enabled)
    6. Activate the Pre-Paid service.

    Connect other devices to the Wi-Fi network

    If your Pre-Paid mobile broadband device is Wi-Fi enabled, other devices can connect to it and also access the Telstra network.

    To connect other devices:

    1. Find your Wi-Fi network name and password on the device packaging or main display, under the detachable panel, or in the device settings
    2. Search for the network name on the devices you want to connect, then select it and enter the password.
       
    Important

    When you first use your mobile broadband device, it could take up to 5 minutes to connect to the Telstra network. If you can’t connect to the Telstra network, check the APN in your device settings is “telstra.wap” for mobile phones, or “telstra.internet” for mobile broadband devices.


    Need more information? Download our Mobile Broadband device user guide

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