How do I set up my Smart Wi-Fi Booster with a Telstra Smart Modem?

Learn how to manage your Smart Wi‑Fi Booster, including checking its status and updating settings.

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    Telstra Smart Wi‑Fi Boosters help improve your home Wi‑Fi coverage on a compatible Telstra Smart Modem.

    Once paired, a booster strengthens your Wi‑Fi signal so your devices stay connected using the same network name and password. For set‑up, pairing or adding boosters, try these guides:  

    Manage my Smart Wi-Fi Booster

    To manage your Telstra Smart Wi-Fi Booster in My Telstra:

    1. Go to Services
    2. Choose your internet service
    3. Select Extras.

    The lights on your Telstra Smart Wi-Fi Booster can help keep you informed about the status of your Wi-Fi connection during setup.

    You can also check the status of your connection by entering http://192.168.0.1/ in your browser and signing in. The username is admin and the default password is the Wi-Fi password on the bottom of your modem. Telstra Smart Modem 1.1 and Gen 2 use the default password Telstra.

    Here’s what each LED light colour means:

    • Solid green or solid blue: The setup has been successful. You have a strong connection back to your Telstra Smart Modem.
    • Multiple colours alternating (purple, blue and green): The software is updating, pairing or starting up. These colours may flash for 5 to 15 minutes, depending on whether a software update is required. Wait for the light to turn solid blue or solid green.
    • Amber: A poor signal. The booster is too far away from the modem. Move the booster closer to the modem, or move it closer to another booster, until you get a solid blue or solid green light. This step may involve some trial and error until you find the right spot.
    • Red: No connection to the modem. Repeat steps 1 to 6 from the setup process to pair the modem with the booster. If pairing still fails, reboot both the booster and modem, then start the setup again from step 1. To reboot each device, unplug the power cord, wait 30 seconds, then plug it back in.     
    • No light: No power.  Check that the power adapter is plugged into a working power point and switched on.

    You can also find out how to optimise your Wi-Fi setup.

    Look on the back or base of your modem and if one of the following model numbers is shown, you have a modem that is compatible with the Telstra Smart Wi-Fi Booster:

    • Mongoose
    • Cobra XH
    • DJA 0230
    • DJA 0231
    • LH 1000

    Once you’ve completed the set-up, you can move your paired Telstra Smart Wi-Fi Booster to any room if you’re experiencing Wi-Fi issues. Simply unplug the booster and move it to another room with a spare power point.

    Try to set up your booster halfway between the modem and point in house with poorest Wi-Fi.

    Make sure you're connected to the Telstra Smart Wi-Fi Booster’s Wi-Fi connection, then;

    1. In any web browser, enter: http://192.168.0.1/
    2. Sign in to the control panel. The username is admin and the default password is the Wi-Fi password on the bottom of your modem. Telstra Smart Modem 1.1 and Gen 2 use the default password Telstra.
    3. Select Wi-Fi Boosters
    4. Go to the LED option
    5. Select the desired brightness. We recommend trying Dim.
    6. Click Save to save the setting and adjust the LED brightness on all the Wi-Fi boosters in the network
    7. Sign out and close the browser window.

    You can have up to four Telstra Smart Wi-Fi Boosters connected to your Telstra Smart Modem.

    Troubleshooting

    A red light means your Wi-Fi Booster isn’t connected to the modem.

    For a new booster, start the setup process from the beginning using Telstra Smart Wi-Fi Booster Gen 3 set-up guide.

    For a booster that was previously connected, try turning it off and back on at the power point.

    Still not working? 

    • Reset the booster by holding the reset button for 10 seconds, then pair it again once the red light stops flashing.
    • Reboot your modem and try pairing again.
    • Factory reset both the modem and booster before repeating the setup process.

    An amber light usually means the booster is too far from the modem.

    Move it to a power point closer to the modem and make sure there are no large obstacles or sources of interference nearby.

    Check that your Wi-Fi Booster(s) have been set up correctly and are showing green (refer to Wi-Fi Booster set up guide (PDF, 583KB)) and then follow these steps:

    1. Reboot your modem by unplugging cables for 10 seconds, and then plug the cables back in. Check the connection.
    2. If devices still not connecting after a reboot, try the following:
      • Downgrade to Wi-Fi 6
      • Disable band-steering.
        Good to know: When downgrading to Wi-Fi 6 or disabling band-steering, you’ll need to Save or Apply the change after every step, waiting 3-5 minutes for each change to complete. Your devices may connect after one of the steps.
    3. If you’re still having trouble, perform a factory reset on both the modem and booster.
      • Press and hold the small reset button on the back for 5 seconds to reset it. 
      • Then attempt re-pairing.
      • Once it restarts, forget your Wi-Fi on your devices and reconnect.

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