Get help with your home phone over 4G Telstra Home Wireless
Make and receive voice calls on our 4G network using your Telstra Smart Modem.
Take me to
How does home phone over 4G Telstra Home Wireless work?
This is a home phone service that’s connected to the 4G network through your Telstra Smart Modem. If you don’t use the internet and all you want is a home phone service to make and receive voice calls, then this could be the right service for you.
Frequently asked questions
About your phone and modem connection
To check the status of your Telstra Smart Modem and home phone connection, enter http://192.168.0.1 in your browser and sign in. The username is admin.
For Telstra Smart Modem Gen 4 and Gen 3, the default password is the Wi-Fi password found on the bottom of your modem.
To learn more, go to What do the lights on my Telstra modem mean?
Your 4G Telstra Home Wireless will continue to work with 4G.
Set up
For Telstra Smart Modem 4, go to Set up my Telstra Smart Modem 4 for 4G Telstra Home Wireless
For older modems, go to Set up my older Telstra modem
To find a plan to suit your data needs, explore our plans or call us on 13 22 00.
Your home phone on the Telstra’s 4G network includes the same features as a home phone service on the nbn network.
Troubleshooting
If you’re experiencing issues with your home phone or Telstra Smart Modem, call us on 13 22 00 for help.
For the best signal and Wi-Fi strength we recommend placing your modem off the ground, up high in an open area, close to an external window and away from other electrical equipment. You’ll need a power point.
Don't place your modem near large metal objects that may block or interfere with its signal, such as:
- refrigerators
- microwaves
- TVs
- steel-mesh window security screens.
The phone must be compatible with the version of Telstra Smart Modem you have.
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