Set up my Telstra Smart Modem 4 for 4G Telstra Home Wireless
Here is a step-by-step guide to help you set up your internet connection using the Telstra Smart Modem for 4G Telstra Home Wireless.
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Before you begin
If you have an older modem, nbn®, Opticomm, Satellite or 5G Home Internet, go to Getting started for setup instructions.
If you have any of the following alarms, you need to contact your device provider and check that it will work on your new internet service.
- Monitored fire alarm
- Medical alert service
- Back-to-base security alarm
- Emergency lift phone.
For the best signal and Wi-Fi strength we recommend placing your modem off the ground, up high in an open area, close to an external window and away from other electrical equipment. You’ll need a power point.
Don't place your modem near large metal objects that may block or interfere with its signal, such as:
- refrigerators
- microwaves
- TVs
- steel-mesh window security screens.
Steps to set up your Telstra Smart Modem
Total of 5 steps. On first use, your Telstra Smart Modem may automatically update its software. This will take up to 10 minutes to complete.
- Telstra Smart Modem Gen 4
- Power adaptor to plug in your modem
- Wi-Fi details reusable sticker.
Other parts (optional)
- Cable with the grey ends (phone cable) for your home phone connection
- Cable with the red and yellow ends to connect your other devices
Use the black power adaptor (A) and plug it into the power wall outlet, and the other end of the cable into the Telstra Smart Modem (B) power port (tactile P).
If you have a phone, connect the cable with two grey ends from the phone (A) to the green port (tactile V) located on the back second from the right (B).
Switch on the power at the wall outlet (you should see a green light appear on the power adaptor). When the light on the bottom of the modem turns blue, you’re good to go.
To check your mobile signal strength – check the lights on the back of your Telstra Smart Modem:
- Green three bars: indicates good signal
- Green two bars: indicates OK signal
- Green one bar: indicates poor signal
- Off: Indicates Telstra network unavailable
If you can’t see the lights, you can check the status of your modem by entering http://mymodem or http://192.168.0.1 in your browser and signing in with the username admin and the default Wi-Fi password found on the bottom of your modem or on the Wi-Fi details reusable sticker (not your new Wi-Fi password if you have changed it.)
To learn more, go to What do the lights on my Telstra modem mean?
- Search for the Wi-Fi network you want to connect to on your device and enter the password shown on the Wi-Fi details reusable sticker.
- Repeat this step to connect your other devices via Wi-Fi.
Connect the Ethernet cable (the cable with the red and yellow ends provided) from your device to a yellow LAN port on the Telstra Smart Modem. There are 4 ports on the back of the modem indicated by tactile dots numbering 1 to 4.
Troubleshooting
Modem
If you change the Wi-Fi name and password to be exactly the same as your previous Wi-Fi network, all devices will automatically connect to the new network.
The ports on the back of the modem are indicated with tactile features above each port. To help you locate them, they are listed from left to right:
- DSL: D
- USB: U
- Reset button: R
- WAN: W
- LAN x 4 ports: numbered dots from 1 to 4
- Voice: V
- Power: P
Choose the most convenient location for your modem.
Things to consider:
- Which spot provides the best coverage around your home.
- Whether you want to connect devices using an Ethernet cable.
- Whether you have a home office and would like to connect your computers and other devices directly to the Telstra Smart Modem.
To learn more, go to What do the lights on my Telstra modem mean?
To set up your older Telstra Modem (or replacement modem), you can access and download the PDF setup guides by connection type, or watch a setup video if you prefer.
Go to Set up older Telstra modems for setup instructions.
Press and hold the button on the back of the modem, located about halfway down on the left side, for 3 seconds to turn off the modem lights.
Telstra 4G Home Wireless connection
Dropouts may occur if your modem is placed where the mobile signal is weak. Make sure you find the strongest signal in your home by locating the modem near a window and off the ground.
Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device may not perform as expected due to local building density, physical structures and building materials.
For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film.
If you experience multiple dropouts, please contact us for help.
Whilst there is some impact to signal strength caused by extreme weather conditions, this is minor.
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