Can I choose how my home phone is connected on the nbn® network?

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    If you have Fibre to the Premises, or Fixed Wireless nbn technology, you can choose to connect your home phone in a couple of different ways. With all other types of nbn technology, your home phone only connects one way.

    This article lists what you can change, and how you can change it.

    Important:

    There may be charges to change how your phone connects, and your phone will be offline during the changeover.

    Fibre to the Premises (FTTP)

    You can connect your home phone to the phone port on your Telstra Smart Modem.

    Important

    This feature is only available if you have a Telstra Smart Modem. Other modems are not compatible.

    Can I change my mind once I’m on an nbn FTTP service?

    Yes. To change how your phone connects, contact us.

    nbn Fixed Wireless (FW)

    Your home phone connects to the phone port on your modem.
     

    Can I change my mind once I'm connected to the nbn fixed wireless service?

    To change how your phone connects, contact us.

    nbn Fibre to the Node/Building (FTTN/B)

    Your home phone connects to the phone port on your modem.

    nbn Hybrid Fibre Coaxial (HFC)

    Your home phone connects to the phone port on your modem.

    Important:

    Your home phone and any other devices connected to a modem won't work during a power outage. Check with your modem's manufacturer to see if it's compatible with the nbn network.

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