nbn plans
Come for reliability. Stay for the security.
Get up to $30 off over 6 months on reliable Premium nbn®. With 24/7 network monitoring.
For new services. Offer ends 12 August. Monthly discount ends early if you change plans. If you leave within 24 months, return your modem or pay a $200 non-return fee.
Discover what's available
We’ve found an existing order at the address
Looks like there’s already an order in progress
The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
We found multiple addresses. Please select yours from the list below.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Hybrid Fibre Coaxial technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Premises technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Building technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Node technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Curb technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn® network via Fixed Wireless technology.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via Cable now
Available
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via ADSL now
Available
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to 5G Home Internet.
We'll perform additional checks when you place your order, to confirm your area has enough 5G capacity for the best possible experience. We'll let you know if there's too many subscribers in your area to complete your order.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Available
Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Your address needs a new nbn connection. A $300 New Development Charge applies.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
our nbn, ADSL, 5G and cable plans are currently unavailable in your area.
Oops, we can’t check your address right now.
Choose your no lock-in plan
Each of the plans below include a modem for use. For new services. If you leave within 24 months, simply return your modem or pay a non-return fee ($200 for Smart Modem and $400 for 5G Internet Modem).
-
5G Internet , 1000GB DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$85 /mth
Plan speeds
5G Internet | Average busy period speed 7-11pm-
291Mbps
Download
-
35Mbps
Upload
Typical busy period speed range 7-11pm
Download: 50 - 619Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 6 - 86MbpsTypical busy period speed range 7-11pm
Download: 50 - 619Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 6 - 86MbpsTypical busy period speed range 7-11pm
Download: 50 - 619Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 6 - 86Mbps-
Mbps
Download
-
Mbps
Upload
Range
Download: 50 - 619Mbps
Speeds experienced may be slower and can vary due to a number of factors.
Upload: 6 - 86Mbps
-
-
PopularPopularPopularPopularPopular
Basic nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$89 /mth
Plan speeds
nbn®25 | Typical speeds 7-11pm-
25Mbps
Download
-
4Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/N/B/C and HFC connections.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.
-
-
Basic nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$89 /mth
Plan speeds
nbn®25 | Typical speeds 7-11pm-
2-23Mbps
Download
-
3Mbps
Upload
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.
-
-
PopularPopularPopularPopularPopular
Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$105 /mth
Plan speeds
nbn®50 | Typical speeds 7-11pm-
50Mbps
Download
-
17Mbps
Upload
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/B/C, HFC and most FTTN connections.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
-
-
Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$105 /mth
Plan speeds
nbn®50 | Typical speeds 7-11pm-
2-55Mbps
Download
-
4Mbps
Upload
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
-
-
$105 /mth
For 6 mths then $110/mthFor new services. Offer ends 12 August 2024
$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
-
-
PopularPopularPopularPopularPopular
Ultimate nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$130 /mth
$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
Plan speeds
nbn®250 | Typical speeds 7-11pmTypical evening speeds 7pm-11pm:Typical evening speeds 7pm-11pm:-
250Mbps
Download
-
22Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
-
-
PopularPopularPopularPopularPopular
Ultrafast nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$150 /mth
Plan speeds
nbn®1000 | Typical speeds 7-11pmTypical evening speeds 7pm-11pm:Typical evening speeds 7pm-11pm:-
700Mbps
Download
-
40Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
-
Unlock amazing entertainment deals
Spotify Premium. 4 months on us.
For Telstra home internet customers new to Spotify Premium. More about Spotify offer.
BINGE Standard. 2 months on us.
For Telstra home internet customers new to BINGE. More about BINGE offer.
McAfee Telstra Device Security. 3 months on us.
For Telstra home internet customers. More about device security offer.
Included in your plan
Wi-Fi modem with 4G backup
All our plans come with a plug and play modem included for use with 4G network backup to help keep you online in an outage.
Big rewards with Telstra Plus
Get discounted movie, sports and concert tix plus other exclusive benefits. And you’ll earn points towards rewards every time you make an eligible payment. Join for free.
Our 30-day satisfaction guarantee
Try us and if you're not satisfied, let us know within 30 days of connecting. We'll refund your first monthly fee.
No lock-ins, no worries
Enjoy the month to month freedom of no lock in contracts. Cancel anytime.
Cyber security that never sleeps
We block millions of cyber threats every single day and monitor our network 24/7 to help protect your data from suspicious activity.
Call our local team
Get the help you need from a range of customer support centres, including calling our local team.
Frequently asked questions
In most cases, the nbn will have already been installed at your address, or nbn co will come and install it for no cost.
nbn New Development Charge
For new homes connected to the nbn that have never had internet before, there is a $300 nbn New Development Charge which you’ll need to pay to nbn co.
We can normally connect your Telstra home internet in 3 to 6 days after we process your order.
- We’ll send you a reference number via email so you can track the progress of your order.
- We’ll also send your modem to you by express delivery in 1-3 days metro, and 3-5 days regional.
- If your property hasn’t previously been connected to the nbn network, an nbn co technician may need to come to your address to set it up. Charges may apply.
The fast fibre upgrade is a free technology upgrade to Fibre to the Premises (FTTP) provided by nbn co ltd.
It gives you access to choose from our higher speed nbn plans, which allow you to:
- Stream on more devices in ultra HD
- Download faster and experience smoother game play
- Enjoy greater reliability with less interruptions
- Future-proof your home with nbn's fast fibre.
How do I get the nbn upgrade?
To get the upgrade from nbn co ltd. you need to be on an FTTC or FTTN connection in a selected area and meet the nbn requirements for eligibility.
To find out if you're eligible, enter your address in the address checker at the top of the page. If you are eligible, you’ll see a message telling you the upgrade is available. The next steps are easy:
- Choose an eligible high-speed plan
- Fill out the fibre upgrade request form that you'll receive.
- Place your order
The free nbn fibre upgrade is for standard installation only.
Our modems have built-in 4G back-up, so if there is an outage it switches to our 4G mobile network to keep you connected.
Once the outage is fixed, the modem switches back. In many cases, you won’t even know this has happened.
4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
As Australia’s largest internet provider, we have a range of industry-leading cyber security measures to keep you safer online.
- We monitor our network 24/7 using the latest technologies and security controls to protect your personal information.
- We block millions of malicious calls, emails and websites every day.
- We’ve added a new layer of security with 2-step verification so you’re protected by more than a password.
- And we continuously invest in new security capabilities to help stay ahead of new cyber threats.
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.
Speed Add-ons
Typical busy period speeds for the Ultrafast nbn tier are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of this add-on. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
New Development Charge
If you’re in a new development and not already connected to the nbn or Opticomm access network, you may be charged a new development fee to connect your premises to the network. If applicable, we will invoice that charge to you.
Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Telstra Smart Modem™
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
Brand notice
nbn®, nbn co and other nbn® logos and brands are registered trade marks of nbn co limited and used under licence.
Questions about internet plans?
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Support
More information about internet plans can be found in our Support section.
Send us a message
Questions about internet plans? Get in touch and we’ll help you as soon as we can.
Contact us
We're here to answer your questions.
