Opticomm access network speeds

Factors influencing maximum attainable speeds

At Telstra, we offer various speed tiers as part of your plan selection. Your actual speed may be lower than the maximum attainable speeds on your line due to a range of factors that we outline below.

Types of connection technology

Fibre to the Premises (FTTP)

Optical Fibre leading all the way to your premises, and to the Optical network terminal inside your premises.

Opticomm Access Network speeds explained

Factors influencing maximum attainable speeds

At Telstra, we offer various speed tiers as part of your plan selection. Your actual speed may be lower than the maximum attainable speeds on your line due to a range of factors that we outline below.

Speed tiers for Opticomm access network fixed line technology - FTTP

A service on the Opticomm access network can never go faster than the maximum line speed available at your home. For ordinary/personal domestic use.

  • Basic Speed

    Typical speeds

    12Mbps typical download and 0.8Mbps typical upload speeds between 7pm-11pm.

    Suitability

    • For small households with 1-2 people using multiple devices.
    • Simultaneous emails, web browsing and social media.
    • Or streaming a single Standard Definition (480p) video, if there are no other online activities.

    Available on

    • Upfront Internet Plan Starter

    Speeds experienced may be lower due to various factors including in-home set up and wiring.

  • Standard Speed

    Typical speeds

    25Mbps typical download and 4Mbps typical upload speeds between 7pm-11pm.

    Suitability

    • Ideal for small households with 1-2 people using multiple connected devices.
    • Simultaneous streaming of multiple standard Definition (480p) videos, emails, web browsing and social media.
    • Or streaming a single High Definition (1080p) video, if there are no other online activities.

    Speeds experienced may be lower due to various factors including your in-home setup and wiring.

    Speeds experienced may be lower due to various factors including your in-home setup and wiring.

  • Standard Plus Speed

    Typical speeds

    50Mbps typical download and 17Mbps typical upload speeds between 7pm-11pm.

    Suitability

    • Great for family homes with 5-7 people using multiple connected devices.
    • Streaming of single High Definition (1080p) video with simultaneous concurrent downloading and uploading of files, emails, web browsing and social media.
    • Or streaming two High Definition (1080p) videos on separate devices, if there are no other online activities.

    Speeds experienced may be lower due to various factors including your in-home setup and wiring.

    Speeds experienced may be lower due to various factors including your in-home setup and wiring.

  • Premium Speed

    Typical speeds

    400Mbps typical download and 40Mbps typical upload speeds between 7pm-11pm.

    We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only.

    Suitability

    • Ideal for busy households of 6-9 people using high-demand devices
    • Streaming of 4K Ultra High Definition videos on multiple devices
    • Seriously responsive gaming even while others are working, studying, making video calls and streaming in HD on other devices.
    • Concurrent downloading and uploading of large files.

    Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.

    Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.

  • Superfast Speed

    Typical speeds

    600Mbps typical download and 40Mbps typical upload speeds between 7pm-11pm.

    We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only.

    Suitability

    • Amazing access for large households of 6-9 people using high demand connected devices.
    • Simultaneous working or studying from home, serious gaming, concurrent downloading and uploading of files, emails, web browsing and social media.
    • Or streaming two Ultra High Definition/4K videos on separate devices, with multiple other devices streaming HD or lower resolutions.

    Available on

    Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.

    Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.

  • Ultrafast Speed

    Typical speeds

    815Mbps typical download and 80Mbps typical upload speeds between 7pm-11pm.

    We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only.

    Suitability

    • The fastest connection for large households of 6-9 people looking to get the most out of multiple high demand devices.
    • Simultaneous working or studying from home, serious gaming with live stream capability, concurrent downloading and uploading of large files, emails, web browsing and social media.
    • Or streaming a single 8K video, with multiple other devices streaming HD or lower resolutions.

    Available on

    Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.

    Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.

  • Standard Plus Speed

    Typical speeds

    50Mbps typical download and 17Mbps typical upload speeds between 9am-5pm weekdays.

    Suitability

    • Great for teams of up to 5 with moderate data demands.
    • Basic cloud-based app work.
    • Video conferencing and streaming on 2 devices at once.
    • Email, message and web browse.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

  • Premium Speed

    Typical speeds

    100Mbps typical download and 32Mbps typical upload speeds between 9am-5pm weekdays.

    Suitability

    • Great for teams of up to 10 with moderate to high data demands.
    • Basic cloud-based app work while office devices run.
    • Consistent video conferencing and streaming on more than 2 devices.
    • Email, message and web browse.
    • Remote network access and VPN support.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

  • Superfast Speed

    Typical speeds

    225Mbps typical download and 80Mbps typical upload speeds between 9am-5pm weekdays.

    Suitability

    • Great for teams of up to 20 or smaller teams with high data demands.
    • Concurrent cloud-based app usage while office devices run.
    • Smooth video streaming and conferencing at the same time.
    • Fast 4K and Ultra-HD content publishing.
    • Fast VPN.
    • Virtual reality (VR) and augmented reality (AR) application usage.
    • Data backup and recovery.

    Available on

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

  • Home Fast Speed

    Typical speeds

    400Mbps typical download and 160Mbps typical upload speeds between 9am-5pm weekdays.

    Suitability

    • Great for teams of up to 35 or smaller teams with very high data demands.
    • Frequent and concurrent cloud-based app usage while office devices run.
    • Smooth quality video streaming and conferencing at the same time with minimal lag.
    • Very fast 4K and Ultra-HD content publishing.
    • Very fast VPN.
    • Virtual reality (VR) and augmented reality (AR) application usage with less lag.
    • Fast, frequent data backup and quick recovery.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

  • Ultrafast Speed

    Typical speeds

    800Mbps typical download and 320Mbps typical upload speeds between 9am-5pm weekdays.

    Suitability

    • Great for teams of up to 50 or smaller teams with extremely high data demands.
    • Heavy and concurrent cloud-based app usage while office devices run.
    • Seamless high-quality video streaming and conferencing at the same time with minimal lag.
    • Extremely fast 4K and Ultra-HD content publishing.
    • Extremely fast VPN.
    • Virtual reality (VR) and augmented reality (AR) application usage with less lag.
    • Very fast, frequent data backup and quick recovery.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

    Speeds experienced may be lower due to factors including in-premises setup and wiring.

Important

A service can never go faster than the maximum line speed available at your premises.  

Speeds experienced may be lower due to various factors including your modem and cabling and in-home set up and wiring.  For ordinary/personal domestic use. For important information on speeds see Opticomm key fact sheet(PDF, 39.8KB). 

Find out what technology type will be used for your premises by checking your address.

Your service provider's network capacity

During typical busy periods, like 7pm-11pm in the evening, internet speeds can slow down as more premises use the internet at the same time. The more network capacity your service provider purchases from Opticomm for your area the less speeds will decline during these times. We continually monitor traffic and adjust capacity to help meet demand from our customers.

Your in-premise setup and internet usage

Modem

The quality and age of your modem may impact the performance of your connection.

Plans with modem included

If you’ve chosen a plan with modem included for use, you should have the latest model. Our Telstra Smart Modem 4 helps maximise your internet performance with technology like Smartfix that scans for connection issues and can solve them automatically. Please contact us if you require a new Telstra modem.

Internet only plans

If you've chosen to use your own modem and are taking up a higher speed plan (where the download speeds are over 100 Mbps), you should check whether you have a Cat5e or higher ethernet cable connecting your nbn box to your modem and nbn box to. If you don't have a Cat5e ethernet cable, you won't get the higher speeds. You can check this by looking at the small text written on the cable itself.

Backup available with eligible plans only. Mobile coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be lower.

Wi-Fi

Your Wi-Fi performance can be impacted by where you place your modem, as well as any radio or electrical interference with other devices in or near your premises. Improve your Wi-Fi performance by placing your modem centrally in your premises, or near the stairwell in a two-storey building. To find out more ways to improve your Wi-Fi connection, search ‘Telstra Home Dashboard’ online.

Tips to optimise your Wi-Fi setup

Performance

Telstra is committed to providing a fast and reliable connection to the internet. However, if your performance on the Opticomm access network is not meeting your expectations, you can test your connection speed. If your problems persist please contact us, and we will investigate what can be done to improve your performance. If needed we will engage Opticomm to resolve any issues on the network.

Test your speed

Content

Downloads taking too long? This can happen if the source of the content you’re trying to access is affected by congestion. An example is when a lot of users try and access the same website simultaneously. Also, remember that downloads from international websites are usually slower than Australian websites.

Devices

If your connection is slow on one device only, the problem could be malware, viruses or it might be too old to support higher speeds. If you’re downloading on multiple devices at once, your available bandwidth is shared between these devices. The more devices connected, the more bandwidth you share between them, and the slower your experience will be.

Power outages

Your Opticomm service won’t work during a power outage. This means that you won’t be able to make or receive phone calls if there is no power to your modem, including calls to Emergency ‘000’ services. You’ll need to rely on your mobile phone to make calls in this situation. If your premise has, or requires, critical safety devices such as medical, fire or back-to-base alarms, lift phones or fire indicator panels, you should consider connecting to a secondary communications technology, such as a mobile network. Contact your critical safety device provide for more details.

Battery backup

For Fibre to the Premises (FTTP) connections, battery backup is available to customers with Priority Assistance, a medical or back-to-base alarm, lift phone or a voice-only service. Battery backup does not replace the potential need for secondary communications technologies to support critical safety devices.

Find out more about the network

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