Checking availability
Flexibility. Security. Support.
You’re in good hands with Telstra.
Step 1. Check your address
Find out what internet plans are available to you.
We’ve found an existing order at the address
Looks like there’s already an order in progress
The in-progress order might be with us or with another provider. You’ll need to cancel it or wait for it to be completed before placing a new order.
We found multiple addresses. Please select yours from the list below.
Great!
Available
You can connect to the Opticomm access network.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Hybrid Fibre Coaxial technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Premises technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum attainable speeds
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Download speed range0000 - 0000 Mbps
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Upload speed range0000 - 0000 Mbps
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum attainable speeds
-
Download speed range0000 - 0000 Mbps
-
Upload speed range0000 - 0000 Mbps
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum attainable speeds
-
Download speed range0000 - 0000 Mbps
-
Upload speed range0000 - 0000 Mbps
Your maximum speed ranges are estimated using information from nbn co, including the technology type available at your address and past speed data. The speeds you experience may be lower due to various factors including your own setup and wiring. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fixed Wireless technology.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to 5G Wireless Internet.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Available
Make the switch now to secure, fast nbn® with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Our Opticomm, nbn, 5G, ADSL and cable plans are currently unavailable in your area.
Address check not available
Step 2. Choose your plan
What type of plan do you need?
Internet Only plans do not include a phone line or support Priority Assistance.
Telstra Smart Modem 4 included for use. If you cancel, change tech type or to an Internet Only plan, within 24 months, simply return your modem or pay a $200 non-return fee. Backup available with eligible plans only. Mobile coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be lower.
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Basic Internet Only Christmas deal
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$85 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
25Typical speeds 7-11pm-
25 MbpsDownload
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4 MbpsUpload
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.Best uses for Standard speed-
Internet only. No additional plan features.
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Essential Internet Only Christmas deal
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$95 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
50Typical speeds 7-11pm-
50 MbpsDownload
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17 MbpsUpload
Typical speeds not available to most FTTN connections.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.Best uses for Standard Plus speed-
Internet only. No additional plan features.
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Basic Christmas deal
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$93 /mth
Plan price may change. againGet 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
25Typical speeds 7-11pm-
25 MbpsDownload
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4 MbpsUpload
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/N/B/C and HFC connections.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.Best uses for Standard speed -
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Essential Christmas deal
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$109 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
50Typical speeds 7-11pm-
50 MbpsDownload
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17 MbpsUpload
Typical speeds not available to most FTTN connections.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Typical speeds not available to most FTTN customers.
Speeds experienced may be lower due to factors incl. modem and cabling and in-home set up/wiring. Actual speeds confirmed post-connection for FTTN/B/C. For FTTP/B/C/N, and HFC connections.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.Best uses for Standard Plus speed -
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$99 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
Great for:
4K streaming on multiple devices while others work, study, game and make video calls at the same time.Best uses for Premium speed-
Internet only. No additional plan features.
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$113 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
Great for:
4K streaming on multiple devices while others work, study, game and make video calls at the same time.Best uses for Premium speed -
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Ultimate Internet Only Christmas deal
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$119 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
750Typical speeds 7-11pm-
600 MbpsDownload
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40 MbpsUpload
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
4K streaming on multiple devices, seriously responsive gaming, ultrasmooth video calling and downloading and uploading large files.Best uses for Superfast speed-
Internet only. No additional plan features.
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-
Ultrafast Internet Only Christmas deal
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$129 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
1000Typical speeds 7-11pm-
800 MbpsDownload
-
80 MbpsUpload
We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
Livestreaming games, watching a show in 8K while others stream in 4K, downloading and uploading large files on multiple devices.Best uses for Ultrafast Speed-
Internet only. No additional plan features.
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Ultimate Christmas deal
$129 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
750Typical speeds 7-11pm-
600 MbpsDownload
-
40 MbpsUpload
We're still calculating typical busy period download speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
4K streaming on multiple devices, seriously responsive gaming, ultrasmooth video calling and downloading and uploading large files.Best uses for Superfast speed -
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Ultrafast Christmas deal
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$139 /mth
Plan price may change.Get 100,000 Telstra Plus bonus points
When you take up this plan by 29 Dec. For new services. Eligibility criteria, T&Cs apply.
1000Typical speeds 7-11pm-
800 MbpsDownload
-
80 MbpsUpload
We're still calculating typical busy period speeds 7pm-11pm on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors incl. modem and cabling, in-home set up/ wiring. Plan avail to FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Maximum speeds at your address on this plan:
-
MbpsDownload
-
MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
Livestreaming games, watching a show in 8K while others stream in 4K, downloading and uploading large files on multiple devices.Best uses for Ultrafast Speed -
Step 3. Would you like to add a modem?
You can buy a Telstra Smart Modem 4 or you can choose to bring your own compatible modem. Learn more about BYO modem compatibility.
Telstra Smart Modem 4
Life moves fast. You need a modem that keeps up.
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Next-gen Wi-Fi 7 technology for Wi-Fi 7 devices
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Advanced security and parental controls to help keep everyone safe online
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Easy set-up in minutes
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2GB of RAM to easily handle over 250 devices
$240
In stock
Available now with free delivery
Bringing your own modem?
If you're using your own modem, we will not know if it supports the full speed of your selected plan. Please check your modem’s specs to confirm compatibility. You should be able to find this on your modem’s label, instruction manual or the modem manufacturer’s website.
You will also need a Cat5e or higher ethernet cable to achieve your plan speed (the cable type is printed in small text along the cable itself).
Bringing your own modem?
If you're using your own modem, we will not know if it supports the full speed of your selected plan. Please check your modem’s specs to confirm compatibility. You should be able to find this on your modem’s label, instruction manual or the modem manufacturer’s website.
Total in cart
$/mth
$ one-off
$ one-off
Your original discount offer still applies. Monthly discount may end early if you change plans.
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Extra value you'll love
Get rewarded with Telstra Plus
Get discount movie, sports and concert tix plus earn points towards must-have devices.
Join Telstra Plus for free. Eligibility criteria apply.
24/7 cyber security
We block millions of scams and online threats every day, to help keep you safe online.
Local support
Get the help you need from a range of customer support centres, including calling our local team
Frequently asked questions
Opticomm is a wholesale broadband provider that specialises in Fibre to the Premises (FTTP) internet mainly for new or recently developed housing estates. Opticomm is wholly owned by Uniti Group Limited.
Telstra is an Opticomm provider, which means we provide Home Internet plans to personal customers via Opticomm’s wholesale Fibre (FTTP) network.
Telstra is a reseller of Fibre to the Premises (FTTP) technology, currently servicing approximately half the Opticomm – FTTP footprint.
If your address is not showing, it means your premises is not yet serviceable by Telstra. However, the number of FTTP serviceable premises will continue to grow, as more premises pass our stringent serviceability criteria, and as new estates open up.
FTTP offers the widest array of speeds and plans and is more reliable than other technologies as fibre runs all the way to the home.
Please check back regularly if your premises isn’t currently serviceable by Telstra.
The National Broadband Network (nbn®) is owned by the Australian government and reaches 99% of Australian properties via a mix of nbn technologies. Whereas Opticomm is a privately owned company that offers only fast fibre (FTTP) technology, to customers who live in an estate or apartment complex connected to the Opticomm access network.
Generally you can’t choose between connecting to the nbn or the Opticomm network because they don’t overlap coverage.
If you don’t have a compatible modem and you choose Telstra as your Opticomm internet provider, we'll send you a Telstra Smart Modem included for use.
If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
No, all Telstra Opticomm plans come with unlimited data.
Fair use policy applies.
When you bring your own modem
If you bring your own modem and no technician appointment is needed, you could be online in as little as 24 hours.
When you use our Telstra Smart Modem
We’ll usually get you connected in 3-6 days after processing your order.
If you’re using a Telstra Smart Modem, expect it to arrive in:
- 1–3 days for metro areas
- 3–5 days for regional area
Self-install your modem for $0
If you choose a Telstra Opticomm plan ‘with modem and phone line’, a Telstra Smart Wi-Fi Modem is included for use. You can set it up yourself - no tech skills required.
Professional install
You can get your modem and gear connected by a Telstra professional technician for a one-off fee of $230.
Additional costs apply for non-standard installations if you have complex cabling requirements. If you have purchased an Internet Only plan without a Telstra Smart Modem, Telstra may not be able to assist with third-party modem installation.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, Opticomm may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you , and we will let you know at the time of confirming your order and you will have the option to cancel.
Additional costs may apply for non-standard or professional installation of Telstra or Opticomm equipment and for premises in new developments.
They're faster internet speed tiers. If you're an eligible customer on an Opticomm connection—and you have Telstra’s Premium, Ultimate or Ultrafast Home Internet plan—you can access these upgraded Opticomm speeds.
The new high speed tiers offer faster wholesale download and upload speeds than current plans. They can help give you a better internet experience, especially if your household has multiple connected devices that might be streaming in 4K, gaming and making video calls all at once.
The speed upgrade will be applied automatically to eligible services at no extra cost.
|
Telstra Upfront Premium |
Telstra Upfront Ultimate |
Telstra Upfront Ultrafast |
| New Speed Tier | 500 Mbps download / 50 Mbps upload |
750 Mbps download / 50 Mbps upload |
1000 Mbps download / 100 Mbps upload |
| New Estimated Typical Busy Period Speeds (7pm-11pm) | 400 Mbps* download / 40 Mbps upload |
600 Mbps* download / 40 Mbps upload |
800 Mbps* download / 80 Mbps* upload |
*We currently lack sufficient data to determine the typical busy period speeds for this plan 7pm-11pm - the information here is an estimate only. We will update the speeds once sufficient data is available. Actual speeds experienced may be lower and may vary due to factors including modem and cabling and in-home set up and wiring.
To get the new speeds, you need to have the Telstra Premium, Ultimate or Ultrafast Home Internet Plan and be connected to Fibre to the Premises (FTTP) technology.
No, the current plan prices have not changed with the nbn speed upgrade - only the speeds they come with has changed.
Our Opticomm Internet Only plans give you just what you need to get online: a reliable internet connection and the flexibility to bring your own modem or choose one from us. If your home needs more, our plans with a reliable internet connection, Telstra Smart Modem and phone line offer more features. Including extras, like SmartFix that scans for internet connection issues and can solve them automatically and mobile network backup, which can help you stay connected even if something goes wrong.
Mobile coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be lower.
You can change plans within the same plan type once a month or cancel anytime. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
If you would like to move between an Opticomm Internet Only plan and an Opticomm plan with Telstra Smart Modem included for use, call 13 22 00.
Things you need to know
Important
Your fixed broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) or Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.
Medical security alarms, lift phones and fire indicator panels
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, Opticomm may impose a $300 New Development Charge (NDC) or New Connection Charge (NCC) of up to $550 to connect you to the Opticomm access network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you, and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or Opticomm and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days. Not compatible with other offers.
Important
Your fixed broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
For Ultrafast plan we’re still calculating typical busy period upload speeds 7pm-11pm - the information here is an estimate only. Speeds experienced may be lower due to factors including modem and cabling and in-home setup/wiring. This plan is avail. on FTTP and HFC connections only. For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) or Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.Telstra. Medical security alarms, lift phones and fire indicator panels.
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
Smart Modem 4
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads, except on Telstra Upfront Business Internet plans. Actual speeds may be lower due to local conditions and content accessed.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Telstra Plus
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Home Internet Bonus points
Bonus points will be applied to your account within 14 days. Not compatible with other offers.
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