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Everything you need to know before you choose
your internet plan.
What happens during installation?
Find out what to expect at an installation of a service delivered to your home on the nbn™ network.
nbn™ service installation process
We arrange an nbn co technician to install equipment outside and inside your home. On the day of installation, someone over 18, whose name is on the account must be home to approve the location. If you're renting, seek approval from your landlord before getting it installed.
nbn™ equipment for fixed wireless
Fixed wireless transmits from a nearby base station to an antenna that will be fitted to your roof. An nbn™ service connection box will be installed inside, near a power point, in a dry, dust-free area and close to where you want your Gateway.
Find out more about the nbn™
See where the nbn™ network is available and where it's coming next.
Questions about the nbn™ Network? We can help
Call 1800 993 728
Available 8 am – 9 pm AEST/AEDT. Ask us about our internet plans over the phone.
Find a Telstra store
The store locator can help you find a Telstra store that is close to you.