We'll deliver your new modem fast and free to your address.
2-3 days metro. Regional up to 7 days.
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Get the help you need from a range of customer support centres including calling our local team.
We found multiple addresses. Please select yours from the list below.
month-to-month
$89 per month
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For new home internet services.
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We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Download
Upload
month-to-month
$105 per month
For new services. Offer ends 21 Oct 2024
Exclusive deals on BINGE and Spotify Premium. Explore deals
For new home internet services.
Download
Upload
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
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Upload
In most cases, the nbn will have already been installed at your address, or nbn co will come and install it for no cost.
nbn New Development Charge
For new homes connected to the nbn that have never had internet before, there is a $300 nbn New Development Charge which you’ll need to pay to nbn co.
As Australia’s largest internet provider, we have a range of industry-leading cyber security measures to keep you safer online.
We can normally connect your Telstra home internet in 3 to 6 days after we process your order.
The Telstra Smart Modem 3 has a built-in 4G SIM, so if there is an outage it switches to our 4G mobile network to keep you connected.
Once the outage is fixed, the modem switches back to the fixed internet network. In many cases, you won’t even know this has happened.
4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
You can use our digital returns method to return your old modem free of charge.
Here’s how it works: We receive your cancellation notification
Note: Return your modem to avoid being charged a non-return fee. If your modem is faulty, there is no charge for non-return of the modem.
If you wish to recycle your modem, go to the device recycling page.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
nbn Fixed Wireless speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
Services not available to all areas or premises.
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
For Telstra Personal customers taking up a new home internet service. Roll onto Kayo Basic standard month-to-month fees after 12 months unless you change or cancel beforehand. Must sign up to Kayo via Telstra at https://hub.telstra.com.au/kayo. Not compatible with any other Kayo offer or third-party billing platforms.
If you cancel within 12 months, you will lose the remainder of, and cannot restart, the Kayo offer. Not available on Kayo One. Current Kayo One customers need to upgrade to Kayo Basic first to be eligible for this offer.
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