Switch to nbn

Your easy guide to switching to the nbn network.

The nbn™ is Australia's high-capacity broadband network setting up homes and businesses for the future. If you're nbn-ready, you can switch now in two easy steps.

How do I switch to the nbn?

1. Check your address

Find out which nbn connection is available to you.

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149

2. Choose a plan

Choose the nbn plan that's right for you, head to checkout and we'll switch you over.

500GB Data

$75 per month

Min cost $291 for existing customers who cancel after 1 mth. See 500GB details
Min cost $390 for existing customers who cancel after 1 mth. See 500GB details
For smaller households browsing, streaming in SD and gaming.
Standard Evening Speed
Standard Evening Speed

Standard Evening Speed

Standard Evening Speed

Standard Evening Speed

Standard Evening Speed

Standard Evening Speed

ADSL speed

Cable speed

Fixed Wireless Standard Speed

25Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection for FTTN/B/C. Not avail. on Fixed Wireless.
More on nbn speeds

25Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
More on nbn speeds

25Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
More on nbn speeds

Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.

2-23 Mbps typical download speeds (7pm - 11pm).
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm). Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Plan inclusions
Telstra Smart Modem
For new customers

Phone line, calls & more

Telstra Plus members get rewarded
Special offers
3 months BINGE Standard on us
For new BINGE subscribers.
Check address

Choose plan

Choose plan

Choose plan

Choose plan

Choose plan

Call 1800 993 728

Choose plan

Choose plan

Critical information summary

nbn speeds key facts sheet

Fixed Wireless nbn™ key facts
Unlimited Data

$90 per month

Min cost $306 for existing customers who cancel after 1 mth. See Unlimited details
Min cost $405 for existing customers if you cancel after 1 month. Plan prices may change. See Unlimited details
For busy households streaming in HD and responsive gaming.
Standard Plus Evening Speed
Standard Plus Evening Speed

Standard Plus Evening Speed

Standard Plus Evening Speed

Standard Plus Evening Speed

Standard Plus Evening Speed

Standard Plus Evening Speed

ADSL speed

Cable speed

Fixed Wireless Plus

50Mbps typical download speeds (7pm-11pm).
Not avail. for most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection for FTTN/B/C. Not avail. on Fixed Wireless.
More on nbn speeds

50Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
More on nbn speeds

50Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
More on nbn speeds

50Mbps typical download speeds (7pm-11pm).
Not avail. for most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
More on nbn speeds

50Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
More on nbn speeds

Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.

2 – 55 Mbps typical download speeds (7pm-11pm)
Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm). Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Plan inclusions
Telstra Smart Modem
For new customers

Phone line, calls & more

Telstra Plus members get rewarded
Special offers
3 months BINGE Standard on us
For new BINGE subscribers.
Check address

Choose plan

Choose plan

Choose plan

Choose plan

Choose plan

Call 1800 993 728

Choose plan

Choose plan

Critical information summary

nbn speeds key facts sheet

Fixed Wireless nbn™ key facts
hot offer
Premium Internet + Unlimited Data

$110 per month

Min cost $326 for existing customers who cancel after 1 mth. See Premium details

$110 per month

Min cost $326 for existing customers who cancel after 1 mth. See Premium details

$110/mth for 6 mths
Then $140/mth

Min cost $326 for existing customers who cancel after 1 mth. Plan prices may change. Offer ends 31 July 2021. See Superfast details

$150/mth for 6 mths
Then $180/mth

Min cost $366 for existing customers who cancel after 1 mth. Plan prices may change. Offer ends 31 July 2021. See Ultrafast details
For big households with multiple devices video streaming, serious gaming & more.

For big households with multiple devices video streaming, serious gaming and more.

Amazing access for larger households with lots of users on high demand connected devices.

The fastest connection for larger households looking to get the most out of multiple high demand devices.
Select your speed

Premium

Superfast

Ultrafast

Premium Evening Speed
100Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up and wiring.

More on nbn speeds

Find out about Superfast and Ultrafast

Superfast Speed

230Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up and wiring. For ordinary/personal domestic use.

More on nbn speeds

Ultrafast Speed

700Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up and wiring. For ordinary/personal domestic use.

More on nbn speeds

Premium Evening Speed

100Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up and wiring and will be confirmed post connection for FTTC. Only avail. to FTTP/C and HFC customers. To confirm your eligibility, check your address.

More on nbn speeds

100Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up and wiring.

More on nbn speeds

100Mbps typical download speeds (7pm-11pm).
Speeds experienced may be lower due to factors incl. in-home set up and wiring and will be confirmed post connection.

More on nbn speeds

As your connection type is FTTB, unfortunately Premium speed is not available.

As your connection type is FTTN, unfortunately Premium speed is not available.

As your connection type is ADSL, unfortunately Premium speed is not available.

As your connection type is cable, unfortunately Premium speed is not available.

As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
Plan inclusions
Telstra Smart Modem
For new customers

Phone line, calls & more

Telstra Plus members get rewarded
Special offers
3 months BINGE Standard on us
For new BINGE subscribers.

Save on Superfast or Ultrafast Speed
When you add to our Premium plan. For new customers only. Ends 31st July 2021.
Check address

Choose plan

Choose plan

Choose plan

Choose plan

Choose plan

Choose plan

Choose plan

Choose plan

Choose plan

Not available on your connection type

Not available on your connection type

Not available on your connection type

Not available on your connection type

Not available on your connection type

Premium - Critical information summary

Superfast and Ultrafast Add-ons - Critical information summary

nbn speeds key facts sheet

Super hot offer

Internet speed add-ons

Super sale on Superfast.

Save when you add on Superfast speed to our Premium unlimited data plan.

See our fastest plans

Why switch to the nbn network?

Cable and ADSL connections will eventually be phased out.

You need to switch to the nbn network once it is in your area because it replaces your existing internet connection. You've got 18 months from the date that the nbn network is available at your address to do so, but the earlier you switch the sooner you can start enjoying the benefits of the nbn network.

Switch now and avoid the cut off date.

nbn co gives you 18 months to switch to the nbn network from when they let you know that the nbn network is available at your address. After that 18 month period is up, your old internet and phone line won't work. The good news is, it's easy to switch with Telstra.

Why choose Telstra to switch to nbn?

Connect in minutes with Telstra Smart Modem

Get advanced speed, range and reliability, backed by Australia’s best 4G mobile network.

nbn satisfaction guarantee

If you’re not happy within 30 days and we can’t fix it, you can cancel and we’ll refund you.

Changing plans is easy

With no lock-in contract, you can change your plan up to once a month for no cost.

Pick a premium plan and you may be eligible to add more speed.

Get loyalty rewards

Join Telstra Plus to earn points for great rewards & must-have devices.

Frequently asked questions

So an nbn co technician can come to your address and connect you to the nbn network. Once the external connection gear is live, we’ll be able to deliver fast, reliable nbn into your home or office.

NOTE: If you already have an active nbn connection, you probably won’t need a technician to visit. We’ll work this out once you place your order.
Once you switch to the nbn™, your phone will run via the internet. This means you can only have one phone line and it must be connected to your modem.

Please be aware that if you have more than one phone in your home these will no longer work once you are connected to the NBN. Additional wiring or the purchase of compatible phone devices is required. Learn more

Have more nbn questions? Visit our nbn FAQs page

$30 off for 6 months: For new and plan change customers. Offer ends 31st July 2021. You must have Premium Internet plan to be able take up the Superfast speed add on. Month-to-month plans: Your plan and add ons may change (including price and inclusions). Credits applied by the second bill. If you don’t like a change, you can change your plan or cancel your plan or add ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro rata refund for your plan charge for the remainder of your month. Service availability: nbn not available to all areas or premises. Speeds: Typical evening speed is a measure of network speed to customer premises; not a customer’s received in-home speed experience. Find out more about speeds on the nbn network with Telstra at telstra.com/nbnspeeds Superfast and Ultrafast are new nbn speed tiers. As a result, we do not have suf cient data yet to calculate the typical eveningspeed that these tiers will provide. Our typical busy period speeds are estimates only and will be updated as sufficient data becomes available.

Important: An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.

The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar.

Find out more about speeds on the nbn network with Telstra at Telstra.com/nbn-speeds

Plan prices: Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

Speed Add-ons: Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-hom in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet.

Service Availability: Services not available to all areas or premises.

Installation: Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

nbn™ New Development Charge: In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

Netflix ISP Speed Index: The Netflix ISP Speed Index measures prime time Netflix performance of particular ISPs, not other services or overall network performance.

Telstra Smart Modem™: Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 2Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

Medical security alarms, lift phones and fire indicator panels: If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network

nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence

BINGE Offer: 3 months BINGE Standard subscription available to Telstra customers with a consumer post-paid mobile or home internet plan. Redeem by 18 Jan 2021 through http://hub.telstra.com.au/BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/mth) apply after offer period ends unless you change or cancel. Offer can be applied to: BINGE Premium (for $4/mth during offer period) or BINGE Basic (for $0/mth during offer period). After offer period, standard monthly prices apply (currently BINGE Premium $18/mth, BINGE Basic $10/mth), unless you change your pack or cancel before the end of your offer period. Not compatible with any other BINGE offers. Billing: Not compatible with some third party billing platforms. Telstra billing not available for existing BINGE subscribers on another payment method. One redemption per customer account. Requires internet & compatible device and sign up to BINGE Terms of Service. Data charges apply.

Need help?

CrowdSupport

Questions about our nbn products and extras? Ask the crowd.

Go to CrowdSupport

Support

Find the answers on our nbn and internet support pages.

Go to support

Contact us

Have a question you need answered? See our contact and help options.

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.

Find a store

How do I switch to the nbn?

1. Check your address

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2. Choose a plan