How do I switch to the nbn?

1. Check your address

Confirm that the nbn network is in your area and find out which nbn technology you can connect to.

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Great!
You can connect to the nbn network via Hybrid Fibre Coaxial technology.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Great!
You can connect to the nbn network via Fibre to the Premises technology.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Great!
You can connect to the nbn network via Fibre to the Building technology.
Actual FTTB speeds will be confirmed once you’re connected.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Great!
You can connect to the nbn network via Fibre to the Node technology.
Actual FTTN speeds will be confirmed once you’re connected.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Great!
You can connect to the nbn network via Fibre to the Curb technology.
Actual FTTC speeds will be confirmed once you’re connected.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Oops! nbn is not available.
You can connect to the nbn network via Fixed Wireless technology.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Oops! nbn is not available here, but you can still connect to Cable now.
All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
Oops! nbn is not available here, but you can still connect to ADSL now.
All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.

Your address

Your address needs a new nbn connection. A $300 New Development Charge applies.
These plans may not be available in your area.
Great news, Mobile Broadband may be available where you are. It is fast, reliable and now has even greater value.

Your address

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2. Choose a plan

Choose the nbn plan that's right for you, head to checkout and we'll switch you over.

Min costs below apply when you stay connected for 24 months subject to month to month plan price changes.

Why switch to the nbn network?

Cable and ADSL connections will eventually be phased out.

You need to switch to the nbn network once it is in your area because it replaces your existing internet connection. You've got 18 months from the date that the nbn network is available at your address to do so, but the earlier you switch the sooner you can start enjoying the benefits of the nbn network.

Switch now and avoid the cut off date.
 

nbn co gives you 18 months to switch to the nbn network from when they let you know that the nbn network is available at your address. After that 18 month period is up, your old internet and phone line won't work. The good news is, it's easy to switch with Telstra.

Why choose Australia’s favourite nbn provider?

Connect in minutes with Telstra Smart Modem

Get advanced speed, range and reliability, backed by Australia’s best mobile network.

4G coverage required. Speeds capped at 12/1Mbps. Actual speeds may be less.

Our nbn satisfaction guarantee

If you're not happy with your nbn service, let us know within 30 days and if we can't fix it you can cancel with no obligation.

Changing plans is easy
 

With no lock-in contract, you can change your plan up to once a month for no cost.

Choose a premium plan and you may be eligible to add more speed.

We’ve been ranked #1 for streaming Netflix

We were ranked #1 nbn in Australia on the Netflix ISP Speed Index from Jan 2019 to Feb 2020.

Frequently asked questions

Have more nbn questions? Visit our nbn FAQs page

Need help?

CrowdSupport

Questions about our nbn products and extras? Ask the crowd.

Support

Find the answers on our nbn and internet support pages.

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.