How do I switch to the nbn?

Already have an nbn plan with us? Learn how to change your plan

1. Check your address

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You can connect to the nbn network via Hybrid Fibre Coaxial technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Premises technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Building technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Node technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

You can connect to the nbn network via Fibre to the Curb technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.

We’ll check your maximum speeds later

At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.

Maximum speeds at your address

  • 0000Mbps - 0000Mbps
    Download speed
  • 0000Mbps - 0000Mbps
    Upload speed
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?

Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Oops! nbn is not available.

You can connect to the nbn network via Fixed Wireless technology.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Oops! nbn is not available here, but you can still connect to Cable now.

All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Oops! nbn is not available here, but you can still connect to ADSL now.

All our internet plans are nbn-ready, so you’ll be ready to switch when the nbn comes to your address.
Your address
Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
nbn co’s equipment shortage is over
Great news! You're almost ready to connect to the nbn.

In the meantime, check out our great range of internet plans. While you wait, you may be able to use mobile broadband at your address to get connected. If you have any questions, please message us.
Your address
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.
Your address
Address check not available
Sorry we are unable to check your address at the moment.

The address you entered

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2. Choose a plan

Choose the nbn plan that's right for you, head to checkout and we'll switch you over.

Why switch to the nbn network?

Cable and ADSL connections will eventually be phased out.

You need to switch to the nbn network once it is in your area because it replaces your existing internet connection. You've got 18 months from the date that the nbn network is available at your address to do so, but the earlier you switch the sooner you can start enjoying the benefits of the nbn network.

Switch now and avoid the cut off date.

nbn co gives you 18 months to switch to the nbn network from when they let you know that the nbn network is available at your address. After that 18 month period is up, your old internet and phone line won't work. The good news is, it's easy to switch with Telstra.

Why choose Telstra to switch to nbn?

Connect in minutes with Telstra Smart Modem

Get advanced speed, range and reliability, backed by Australia’s best 4G mobile network.

4G coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be less.

nbn satisfaction guarantee

If you’re not happy within 30 days and we can’t fix it, you can cancel and we’ll refund you

Changing plans is easy

With no lock-in contract, you can change your plan up to once a month for no cost.

Pick a premium plan and you may be eligible to add more speed.

Be rewarded with Telstra Plus™

Earn points when you pay your bill to put towards devices, accessories and more. Plus, enjoy exciting membership benefits.

Frequently asked questions

Have more nbn questions? Visit our nbn FAQs page

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