Your easy guide to switching
or upgrading
to the nbn network
How to switch or upgrade to the nbn
Step 1Check your address to find out |
Step 2Pick a new month-to-month plan with unlimited data or 500GB a month. If you're an existing customer on an nbn-ready plan, you can switch to the nbn and keep your plan, monthly cost and data allowance. |
Step 3We’ll send you a new nbn compatible modem if you need one, along with Once you’ve set your modem up, |
Step 1Check your address to find out |
Step 2Pick a new month-to-month plan with If you're an existing customer on an nbn-ready plan, you can switch to the nbn and keep your plan, monthly cost and data allowance. |
Step 3We’ll send you a new nbn compatible modem if you need one, along with easy-to-follow instructions. Once you’ve set your modem up, we’ll do the rest. |
Do I need to switch or upgrade
to the nbn?
If you want to receive fixed-line internet and / or phone services, once the nbn rolls out in your area, you’ll need to switch or upgrade to the nbn, either with your existing provider or with a new provider.
nbn co will get in touch to let you know your address is ready to be connected and you’re ready to make the switch.
When to switch so you avoid the nbn switch-off date
The nbn co gives you 18 months to switch or upgrade to the nbn from the date that they get in touch to let you know your address is ready. After the 18-month period, your provider will be required to disconnect your old services.
What speeds you can expect
on the nbn with Telstra
20Mbps
Standard Evening Speed
Typical evening speed between 7pm-11pm:
Download speeds* – 20Mbps
Upload speeds* – 4Mpbs
- 1 - 3 devices
- Stream TV and movies SD video quality
- Capable of online gaming
- 1 - 3 devices
- Stream TV and movies SD video quality
- Capable of online gaming
If you switch to nbn on your current Telstra plan and currently
pay less than $79 p/month, you’ll get this speed.
43Mbps
Standard Evening Speed
Typical evening speed between 7pm-11pm:
Download speeds* – 43Mbps
Upload speeds* – 15Mpbs
- 3-6 devices
- Stream TV and movies HD video quality
- Responsive online gaming
- 3-6 devices
- Stream TV and movies HD video quality
- Responsive online gaming
If you switch to nbn on your current Telstra plan and
currently pay $79 or more p/month, you’ll get this speed.
Check out nbn speed factsheet for more information
Check out nbn speed factsheet for more information
Once you're ready, switching to the nbn is easy
Switch to fast, reliable internet with no lock-in contract.
Simply pay out your modem if you leave before 24 months.
Why switch to Telstra for nbn?
We’re Australia’s
favourite nbn provider
2 million customers have already trusted
us to switch them to the nbn
Month-to-month flexibility
With no lock-in contract you can walk away anytime. First sign up only. Just pay out your modem if you leave before 24 mths.
We’re no.1 for Netflix
We’re Australia’s no.1 nbn provider on the Netflix ISP Speed Index for December 2019.
Commonly asked questions
Book online and avoid the $99 connection fee. We also offer several installation options -
Self-install
This $0 option is a popular choice with many customers. We send you the necessary equipment (along with easy to follow instructions) and you connect your devices and services to the nbn.
Professional install
For $240 a professional technician will come to your house to connect your devices and services to the nbn.
Seniors
New and existing Telstra customers over 55 years of age are entitled to a free professional installation (normally priced at $240).
Non-standard installations
Additional costs will apply for non-standard instillations if you have complex cabling requirements.
Once connected to the nbn you’ll use your nbn connection to access your broadband and phone services and you won’t be able to move your services back.
It’s also worth noting that when you request your broadband and phone services to be moved to the nbn, you are giving your consent to the instillation services on the nbn network on behalf of all account holders at your premises.
Not if you stay on your current plan. If you move to a new plan, your current contract will end.
If you have a Fibre to the Node (FTTN) connection, two types of cable are used to send the nbn to your address. First the nbn travels through a fibre optic caballing to a node (i.e. a small exchange box) close to your home. The nbn then travels from the node to your household through copper cables.
If your address is nbn ready, our nbn address finder will help you find out what type of connection you have.
If you have a Hybrid Fibre Coaxial connection, the nbn first travels through a fibre cable to a node (i.e. a small exchange box) close to your home. The nbn then travels from the node to your household through existing cables that are also used for Pay TV.
If your address is nbn ready, our nbn address finder will help you find out what type of connection you have.
If you receive the nbn through a Fibre to the Premises (FTTP) connection, your home will be connected using fibre optic cable.
If your address is nbn ready, our nbn address finder will help you find out what type of connection you have.
If the nbn arrives at your premises through a Fibre to the Curb (FTTC) connection – also now as Fibre to the Cabinet – it travels through a fibre cable to a small distribution point usually located near your driveway or kerb. The nbn then travels through existing copper phone lines to your building.
If your address is nbn ready, our nbn address finder will help you find out what type of connection you have.
If you have a Fixed Wireless connection the nbn is delivered to you from a tower through radio signals to an antenna on your roof.
If your address is nbn ready, our nbn address finder will help you find out what type of connection you have.
Things you need to know
nbn™, nbn co and other nbn™ logos and brands are trade-marks of nbn co limited and used under licence.
Speeds: An nbn service can never go faster than the maximum line speed available at your premises. For FTTB/N/C customers your typical speed may be limited. We will confirm your actual speeds after connection if that is the case.
Speeds experienced may be lower due to various factors including your in-home setup and wiring.
Find out more about speeds on the nbn network with Telstra at telstra.com/nbn-speeds
Telstra speed testing conducted in Jan- Oct 2018 indicates that around 90% of our nbn customers (excluding Fixed Wireless customers and those FTTB/N/C customers with a limited maximum line speed) on Standard Plus Evening Speed experienced these speeds between 7pm-11pm.
For FTTN, FTTB or FTTC customers, we can’t confirm your maximum speed until we connect you
Speeds experienced may be lower due to various factors including your in-home setup and wiring
nbn wireless technologies (Fixed Wireless) comes with Standard Evening Speed and typical speeds will be lower
nbn satisfaction guarantee: Available to eligible customers connecting a new nbn service with Telstra and who let us know that they are not happy with their nbn services within 30 days of their nbn connection. We will refund your monthly plan fee for that first month (not including usage charges) and any standard Telstra installation, connection or activation fees (not including any nbn co fees we have passed on). We will also waive early termination fees and you will not be required to return any hardware (excluding Foxtel hardware) that Telstra may have provided as part of your nbn plan (for example, the Telstra Modem or Telstra TV). Maximum of one claim per year, per person. This guarantee does not affect any other rights or remedies you may have under consumer law.