Buying an additional nbn service

Most customers only need a single service at their address. Here’s some information about having an additional service.

What is an additional nbn service?

An additional nbn service is an extra service to the one that’s already set up at your address. If you order an additional service, we may need to install a new line if one isn’t available at the address, and you’ll need to set up another modem.

While most homes only need one service, there are a few examples of when you, your family or business might need more than one: 

  • You run a small to medium sized business at home and you need multiple services. 
  • You need an additional service to support working from home.
  • Your residence is sub divided and you may be living in a duplex or granny flat. 
  • You live in a share house of heavy internet users

If you don’t have a spare line available, we’ll need to install one. This means it may take a little longer to get online, and additional fees may apply. Whether you have a spare line or need one installed, you’ll need an additional modem and a new plan. This means your household could be paying for multiple nbn services.

If you’re with another provider and want to transfer to Telstra instead, we can arrange to disconnect your existing service and set you up with a Telstra service. You can shop nbn plans to get started.

The speed we estimate for an additional service may be different from the speed we estimate for the primary service. That’s because we estimate each line at the address. Every line is unique and factors such as the age of the copper cable, the quality of the connectors, or environmental damage can impact the speed. 

Check your address

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Connection address

Available

You can connect to the nbn network via Hybrid Fibre Coaxial technology.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

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Connection address

Available

You can connect to the nbn network via Fibre to the Premises technology.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Connection address

Available

You can connect to the nbn network via Fibre to the Building technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds for the additional service
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Connection address

Available

You can connect to the nbn network via Fibre to the Node technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds for the additional service
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Connection address

Available

You can connect to the nbn network via Fibre to the Curb technology.

We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds for the additional service
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?

The maximum speed ranges are determined by the technology nbn co makes available at your home or business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-home set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.

When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Connection address

Available

You can connect to the nbn network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected via Cable now

Connection address

Available

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can get connected via ADSL now

Connection address

Available

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great!

Connection address

Available

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.

Great! You can connect to the nbn now

Connection address

Available

Choose one of our plans to make the switch.

There’s already an active nbn service at this address.
There’s already an active nbn service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.

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How do I set up an additional service?

  1. Select a plan

  2. Install your service

  3. Plug in your modem

Select a plan

If you are looking to replace your existing nbn service visit our nbn plans page.