Before you begin

During the set-up of your nbn connection, you will temporarily lose access to the internet and your existing services that rely on an internet connection – including your telephones and medical, fire and security alarms. It’s important you have an alternative form of communication handy during set-up, such as a charged mobile phone.

If you have any of the following alarms you need to contact your device provider and check that it will work on your new nbn service. Register these devices with nbn co by calling 1800 227 300 or visiting the nbn device compatibility page

  • Monitored fire alarm
  • Medical alert service
  • Back-to-base security alarm
  • Emergency lift phone

To ensure a smooth installation

Disconnect any telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. After you've switched to the nbn network, these sockets will no longer work unless your nbn connection type is Fibre to the Node or Fibre to the Building.

If you wish to connect your home phones in different areas of the house, existing phone sockets will need to be rewired to work on the nbn network:

  • You can organise this with a qualified electrician, or
  • You can use a wireless handset that connects to a back to base hub plugged in to the modem.

Find a place for your modem

For the best signal and Wi-Fi strength we recommend placing your modem near a window in an open area elevated off the floor. You’ll need a power point and access to the nbn connection box or a telephone wall socket nearby. 

Setting up your Telstra Smart Modem

To set up your new Telstra Smart Modem by connection type, you can download the set-up guide, watch the video or follow our step-by-step instructions below. Installation will take up to 30 minutes 

Not sure what type of internet connection you have in your area? Check what type of internet connection you have

Choose your current connection type or set-up:

How to set up your Telstra Smart Modem for nbn - FTTP and FW

Video content description

An instructional video for how to set up your Telstra Smart Modem for nbn connection types Fibre to the Premises (FTTP) and Fixed Wireless (FW).

Parts you need

Note: Modem colour may vary depending on which modem model you have.

You should have the following parts in your Telstra Smart Modem box:

  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Cable with red and yellow ends (WAN)  (located in delivery box)

 

Set-up instructions for FTTP, Velocity and FW

Instructional diagram showing how to connect the Telstra Smart Modem 3 and nbn or Velocity NTD connection box. Described under the heading Descriptive text for set-up instructions image- FTTP, Velocity, FW.

 

Step 1 - Connect the nbn connection box or Velocity NTD connection box to your Telstra Smart Modem
  1. Locate the yellow UNI-D1 port on your nbn connection box which is located on the bottom right.
  2. Use the cord with the red and yellow plugs.
  3. Insert the yellow end into the yellow UNI-D1 port on the nbn or Velocity NTD connection box and ensure the box is switched on.
  4. Insert the red plug into the red WAN port on the back of the Telstra Smart Modem located fifth from the top on the left.
Step 2 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

Telstra smart Modem 3 is shown next to 4 different colours representing the front light indicators and their meanings as described below.

The modem front light changes colour to indicate:

  • White - when it starts up/powered up 
  • Orange - when it's in the process of connecting to the internet 
  • Blue – when your modem is connected to the 4G mobile backup network 
  • Green – when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by entering http://192.168.0.1 in your browser and signing in. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 3 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi. 

  1. On your device, search for the Wi-Fi network name 
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important:  You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter  http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
 
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.
Step 4 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

How to set up your Telstra Smart Modem for nbn - HFC

Video content description

An instructional video for how to set up your Telstra Smart Modem for nbn connection Hybrid Fibre Coaxial (HFC).

Parts you need

Note: Modem colour may vary depending on which modem model you have.

You should have the following parts in your:

Telstra Smart Modem box
  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Cable with red and yellow ends (WAN)  (located in delivery box)
nbn connection box
  • nbn connection box
  • Power adaptor
  • Coaxial cable
  • Coaxial splitter and Coaxial cable (only required if you have Foxtel or another nbn HFC service)

 

Set-up instructions for HFC – new or existing nbn connection

Instructional diagram showing how to connect the Telstra Smart Modem 3 and nbn connection box. Described under the heading Descriptive text for set-up instructions image - HFC new or existing nbn connection.

Step 1 - Plug the nbn connection box into a cable port

Note: If you have an existing nbn connection box already plugged in, skip to Step 3.

  1. Plug the nbn connection box into your existing cable internet wall outlet. 
  2. Screw the white coaxial cable into the back of the nbn connection box.
  3. Screw the other end of the white coaxial cable into the wall cable port.
Step 2 - Plug the nbn connection box into the power outlet

The nbn connection box has four indicator lights on the front panel arranged vertically in the following order: 

  1. Power – indicates power is available to the box
  2. Downstream – indicates the connection is ready to download data
  3. Upstream – indicates the connection is ready to upload data
  4. Online – indicates cable is connecting.

The lights will flash during the start-up sequence and will become solid green when the service is ready.

If any of the lights on the nbn connection box are flashing and not solid, check all cables are securely connected into the nbn connection box and at the wall.

If they are all secure, turn off the power to the nbn connection box, wait 10 seconds, then turn the power on again.

Important: On first use, your nbn connection box may take up to 10 minutes to start up. 

Step 3 - Connect the nbn connection box to your Telstra Smart Modem
  1. Use the cord with the red and yellow ends and insert the red port into the red WAN port on the Telstra Smart Modem located fifth from the top on the left.
  2. Insert the other end into the LAN port on the nbn connection box and ensure the box is switched on.
Step 4 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

Telstra smart Modem 3 is shown next to 4 different colours representing the front light indicators and their meanings as described below.

The modem front light changes colour to indicate:

  • White - when it starts up/powered up 
  • Orange - when it's in the process of connecting to the internet 
  • Blue – when your modem is connected to the 4G mobile backup network 
  • Green – when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by entering http://192.168.0.1 in your browser and signing in. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 5 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi. 

  1. On your device, search for the Wi-Fi network name 
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important:  You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter  http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
 
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.
Step 6 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

Set-up instructions for HFC – through an existing Foxtel outlet

Instructional diagram showing how to connect the Telstra Smart Modem 3 and nbn Connection Box via a Foxtel set top box. Described under the heading Descriptive text for set-up instructions image - HFC through an existing Foxtel outlet.

Step 1 - Connect the coaxial splitter to the cable port
  1. First locate the coaxial splitter to the wall port, then locate your Foxtel set top box.
  2. Both your nbn connection and Foxtel will use the same outlet for connectivity, so start by following the lead from the set top box to the wall and then unscrew it.
  3. Screw the short white cable into the end of the coaxial splitter that has only one connection point and the other, into the wall port.
Step 2 - Connect the nbn connection box into the coaxial splitter
  1. Screw the longer white coaxial cable into the back of nbn connection box. 
  2. Screw the other end into the spare port on the coaxial splitter.
  3. Check that your Foxtel service works to ensure you have installed the splitter correctly.
Step 3 - Plug the nbn connection box into the power outlet

The nbn connection box has four indicator lights on the front panel arranged vertically in the following order: 

  1. Power – indicates power is available to the box
  2. Downstream – indicates the connection is ready to download data
  3. Upstream – indicates the connection is ready to upload data
  4. Online – indicates cable is connecting.

The lights will flash during the start-up sequence and will become solid green when the service is ready.

If any of the lights on the nbn connection box are flashing and not solid, check all cables are securely connected into the nbn connection box and at the wall.

If they are all secure, turn off the power to the nbn connection box, wait 10 seconds, then turn the power on again.

Important: On first use, your nbn connection box may take up to 10 minutes to start up. 

Step 4 - Connect the nbn connection box to your Telstra Smart Modem
  1. Use the cord with the red ends and insert on end into the red WAN port of the Telstra Smart Modem located fifth from the top on the left.
  2. Insert the other end into the red port on the nbn connection box and ensure the box is switched on.
Step 5 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

Telstra smart Modem 3 is shown next to 4 different colours representing the front light indicators and their meanings as described below.

The modem front light changes colour to indicate:

  • White - when it starts up/powered up 
  • Orange - when it's in the process of connecting to the internet 
  • Blue – when your modem is connected to the 4G mobile backup network 
  • Green – when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by entering http://192.168.0.1 in your browser and signing in. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 6 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi. 

  1. On your device, search for the Wi-Fi network name 
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important:  You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter  http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
 
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.
Step 7 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

How to set up your Telstra Smart Modem for nbn - FTTN and FTTB

Video content description

An instructional video for how to set up your Telstra Smart Modem for nbn connection types Fibre to the Node (FTTN) and Fibre to the Building (FTTB).

Parts you need

Note: Modem colour may vary depending on which modem model you have.

You should have the following parts in your Telstra Smart Modem box:

  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Telephone cable with grey ends (located in delivery box)
 
 

Set-up instructions for FTTN and FTTB

Instructional diagram showing how to connect the Telstra Smart Modem 3 into a wall cable socket. Described under the heading Descriptive text for set-up instructions image - FTTN, FTTB.

 

Step 1 - Plug your Telstra Smart Modem into a phone socket
  1. Locate the cord with the two grey ends. If it’s not already connected to the modem, plug the telephone cable with grey ends into the grey DSL port on back of the Telstra Smart Modem. 
  2. If you have an ADSL splitter, also plug the grey end into the grey DSL port and the black end into the black PSTN port located second from the top. 
  3. Use the other grey end and plug your Telstra Smart Modem into a phone socket closest to the front of your house.
  4. If you have an older style phone socket, you’ll need to purchase an adaptor from a hardware or electronics store.
Step 2 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

Telstra smart Modem 3 is shown next to 4 different colours representing the front light indicators and their meanings as described below.

The modem front light changes colour to indicate:

  • White - when it starts up/powered up 
  • Orange - when it's in the process of connecting to the internet 
  • Blue – when your modem is connected to the 4G mobile backup network 
  • Green – when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by entering http://192.168.0.1 in your browser and signing in. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 3 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi. 

  1. On your device, search for the Wi-Fi network name 
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important:  You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter  http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
 
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.
Step 4 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

How to set up your Telstra Smart Modem for nbn - FTTC

Video content description

An instructional video for how to set up your Telstra Smart Modem for nbn connection Fibre to the Curb (FTTC)

Parts you need

Note: Modem colour may vary depending on which modem model you have.

You should have the following parts in your:

Telstra Smart Modem box:
  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Cable with red and yellow ends (WAN) (located in delivery box)
nbn connection box:
  • nbn connection box
  • Power adaptor
  • Phone cable with grey ends
 
 

Set-up instructions for FTTC

Instructional diagram showing how to connect the Telstra Smart Modem 3 and nbn Connection Box. Described under the heading Descriptive text for set-up instructions image - FTTC.

Step 1 - Plug the nbn connection box into the wall socket
  1. If you have multiple phone wall sockets, try the first socket closest to the front of your house.
  2. Read the sticker covering the back of the nbn connection box, then remove it to reveal the ports underneath.
  3. Plug the grey cable with grey ends into the back of the nbn connection box. Plug the other end into the phone wall socket.
  4. If you have an older style phone socket, you’ll need to purchase an adaptor from a hardware or electronics store.
Step 2 - Plug the nbn connection box into a power outlet

The nbn connection box has four light indicators on the front panel arranged from right to left. During the start-up sequence the nbn connection box lights will flash. Once they become solid blue the service is ready.

Important: The start-up sequence may take up to 15 minutes. Do not turn off the nbn connection box during this time. 

If you don’t have solid blue lights on the front panel after 15 minutes, or are not connecting to the internet try connecting to a different wall socket.

 

A broken circle with vertical line at the top

Power

This light will be solid blue when the nbn connection box is powered on.

Two circles intertwined vertically

Connection

This light will be solid blue when the nbn connection box is powering the nbn access network equipment outside your home. If the light is red, or you can’t connect to the internet contact us on 133 933.

Broadband acronym DSL inside two semi-circles

DSL Broadband

This light will be solid blue when the nbn connection box is communicating with the nbn access network.

Local Area Network acronym LAN inside two semi-circles

Local Area Network (LAN)

This light will be solid blue or amber when the nbn connection box and your Telstra Smart Modem are connected, but will blink when information is being transferred between them (e.g. when you’re browsing the internet).

Step 3 - Connect the nbn connection box to your Telstra Smart Modem
  1. Use the cord with the red and yellow end and insert the red end into the red WAN port of the Telstra Smart Modem located fifth from the top on the left.
  2. Insert the yellow end into the yellow LAN port on the nbn connection box and ensure the box is switched on.
Step 4 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

Telstra smart Modem 3 is shown next to 4 different colours representing the front light indicators and their meanings as described below.

The modem front light changes colour to indicate:

  • White - when it starts up/powered up 
  • Orange - when it's in the process of connecting to the internet 
  • Blue – when your modem is connected to the 4G mobile backup network 
  • Green – when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by entering http://192.168.0.1 in your browser and signing in. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 5 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi. 

  1. On your device, search for the Wi-Fi network name 
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important:  You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter  http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
 
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.
Step 6 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

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