Build your digital skills
We offer support for digital inclusion through our Learning Digital program.
Access for everyone
Connectivity is an essential part of life
Everyone should have the opportunity to benefit from digital affordability. Learn how we're empowering access for everyone.
Low-cost connectivity for those who need it
We offer a range of discounted ways to pay your bill that might better fit your needs and budget.
Concession offers (mobile & phone)
You could be eligible for a range of offers such as our Starter Mobile Plan with a monthly recurring credit.
Centrelink Telephone Allowance
You may be eligible for an allowance to help with phone and internet costs.
Centrepay assistance
Arrange regular deductions from your Centrelink payment. For Telstra this reference number is 555-052-438-T.
Stay connected on a budget
Pre-Paid recharge
We've made it easy to recharge your Pre-Paid service. Discover the different ways you can top up today.
Free Wi-Fi and calls
Need to connect? We offer free Wi-Fi at all Telstra enabled payphones with free national calls to anyone, anywhere in Australia.
Learn about Teletypewriter (TTY) payphones.
Prioritising your needs
Depending on your level of urgency, we offer support when times are tough.
Payment assistance
We have flexible options that can help keep you connected.
Domestic and family violence assistance
If you're experiencing domestic and family violence, we can help you stay safely connected.
Priority Assistance
If you or someone living with you depends on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.
Digital and community inclusion
Accessibility, inclusion and belonging
Find out how we're committed to making our digital world accessible for everyone.
First Nations customers and communities
Speak to our First Nations Connect team about access, affordability and digital ability.
Rather get in touch? Let's get you connected
My Telstra app
Help made easy with the My Telstra app
Online help & support
Find answers to your frequently asked questions.
Multilingual support
Speak with us in your preferred language. We've got you covered.
Support in times of need
We understand that sometimes you need a little help.