Access for everyone

Connectivity is an essential part of life

Everyone should have the opportunity to benefit from digital affordability. Learn how we're empowering access for everyone.

Low-cost connectivity for those who need it

We offer a range of discounted ways to pay your bill that might better fit your needs and budget.

Concession offers (mobile & phone)

You could be eligible for a range of offers such as our Starter Mobile Plan with a monthly recurring credit.

Centrelink Telephone Allowance

You may be eligible for an allowance to help with phone and internet costs.

Centrepay assistance

Arrange regular deductions from your Centrelink payment. For Telstra this reference number is 555-052-438-T.

Stay connected on a budget

Pre-Paid recharge

We've made it easy to recharge your Pre-Paid service. Discover the different ways you can top up today.

Free Wi-Fi and calls

Need to connect? We offer free Wi-Fi at all Telstra enabled payphones with free national calls to anyone, anywhere in Australia. 

Learn about Teletypewriter (TTY) payphones.

Prioritising your needs

Depending on your level of urgency, we offer support when times are tough.

Payment assistance

We have flexible option than can help keep you connected.

Domestic and family violence assistance

If you're experiencing domestic and family violence, we can help you stay safely connected.

Priority Assistance

If you or someone living with you depends on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.

Agencies working together to help you

We're providing better access to information by expanding community support for low income customers.

Digital and community inclusion

Rather get in touch? Let's get you connected

My Telstra app

Help made easy with the My Telstra app

Online help & support

Find answers to your frequently asked questions.

Multilingual support

Speak with us in your preferred language. We've got you covered.

Support in times of need

We understand that sometimes you need a little help.