Access for everyone

We know how important it is to stay in touch with the people you love during tough times. And because everyone’s circumstances are different, we offer a range of service options to help keep you and your family members stay connected.

About the program

The Access for Everyone program was designed to assist people on a low income or facing financial difficulty to maintain telecommunications access.

We have a range of measures to improve the affordability of telecommunications. This includes our InContact service, improved billing and pricing options, and the Pensioner Discount Scheme.

Our Access for Everyone Low-Income Package and Marketing Plan, identifies those in need and matches products and services to help them maintain access to telecommunications.

Products and solutions

Explore our offerings to find the products and solutions that will help you stay safely connected. Check out our Accessible Products & Solutions.

Information for community agencies

Telstra offers programs with not-for-profit community organisations to help keep people connected. Find out how your community organisation can get involved.

Working together to help one another

Working with representatives from Australian community welfare agencies, we’ve established the Low Income Measures Assessment Committee (LIMAC), an independent body that gives advice on how best to support customers on low incomes.

LIMAC and Telstra regularly commission independent research among low-income customers. These research reports can be made available for use in non-commercial academic or social research.

Related links

Cyber safety tools and tips

Keeping you and your loved ones safe online with our cyber safety tips and resources.

Living with a disability

We're committed to ensuring our products are accessible and inclusive of everyone. 

Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

Rather get in touch? Let's get you connected

Online help & support

Find answers to your frequently asked questions.

My Telstra app

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Multilingual support

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