Unwelcome calls
If you're wanting to identify unwanted calls or report them, we're here to help.
Community agency programs
Working together to help one another
We're providing better access to information by expanding community support for low income customers.
Free Wi-Fi and calls
Telstra payphones are more that just a way to make a call. For Australians in vulnerable circumstances, they are a lifeline.
We offer free Telstra Wi-Fi at all Wi-Fi-enabled payphones and free standard national and mobile calls from all Telstra payphones.
Telstra Bill Assistance Program
Telstra's Billing and Payment Assistance Program provides short-term relief to help customers in need of financial assistance stay connected with family and friends, support services, and employment opportunities.
Agencies assisting clients with their Telstra bills can:
- Advise customers to contact Telstra directly on 13 22 00 and say 'payment assistance'
- Access information on payment assistance and how Telstra can help, or refer to the Telstra Bill Assistance Program Guidelines (PDF, 273KB)
- Refer customers to local Telstra Bill Assistance Program agencies such as St Vincent De Paul, Salvation Army and Anglicare.
Telstra Top-up Program
The Telstra Top-Up program provides a Pre-Paid mobile recharge to people at increased risk of harm or disadvantage without financial assistance.
The program is available to community organisations and social service providers through Infoxchange's Specialist Homelessness Information Platform (SHIP), or Infoxchange's case management systems.
Telstra Safe Connections
Telstra has partnered with the Women’s Services Network (WESNET), Australia’s peak body for domestic and family violence services, to help women impacted by domestic violence to stay safely connected. Telstra will provide smartphones, Pre-Paid credit, and information on the safe use of technology to WESNET who will distribute them to partner agencies across the country that work directly with clients impacted by domestic violence.
If you or someone you know is experiencing domestic violence
We can help you stay safely connected and provide access to the support you need. If you're in immediate danger call 000.
Other resources
Cyber Security & Safety
Learn how to protect your data, devices and online wellbeing from scams, malware and harmful content.
Priority Assistance
If you or someone living with you depends on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.
Keeping us accountable
Chief Customer Advocate
Providing an independent voice, championing customers in vulnerable circumstances, and holding Telstra to account.
