Setting up a direct debit is the easiest and most convenient way to pay. We'll let you know two weeks before we take out your next payment and tell you the amount owing. You'll also be able to check all your charges in the My Telstra app or in My Account.

Set up, cancel or manage in My Telstra app

Set up direct debit

   1. Tap the Payments tab located in the bottom bar, choose a bill then select Set up direct debit.

   2.  Add a new credit/debit card or bank account. We accept Visa, Mastercard, American Express and Diners Club International cards. Double check that the credit card you’re signing up with isn’t about to expire.

   Important: Before you submit your direct debit request, please ensure that you have paid any outstanding bill(s).

   Direct debit will not activate successfully if you have an amount owing on your account.


   3.  Once you select Submit, you’ll see a confirmation screen if the submission is successful. Your direct debit is  not active at this point. Sign in to the My Telstra app after 24 hours to check if the status of your direct debit is active.

    Important: Direct debit can sometimes take 3-5 business days to activate.

Cancel direct debit

   1.  Tap the Payments tab located in the bottom bar, choose a bill then select Manage direct debit.

   2.  Select Cancel direct debit

   3.  Confirm your cancellation by selecting YES, Cancel direct debit

Manage direct debit

To update your credit or debit card, change your direct debit type, or update your fixed direct debit amount, follow the set up instructions above.


Your new details will automatically override your existing details.

Set up, cancel or manage in My Account

Set up direct debit

   1.  Tap the Payments tab located in the bottom bar, choose a bill then select Set up direct debit.

   2.  Add a new credit/debit card or bank account. We accept Visa, Mastercard, American Express and Diners Club International cards. Double check that the credit card you’re signing up with isn’t about to expire.
   

  Important: Before you submit your direct debit request, please ensure that you have paid any outstanding bill(s).

   Direct debit will not activate successfully if you have an amount owing on your account.

   3.  Once you select Submit, you’ll see a confirmation screen if the submission is successful. Your direct debit is not active at this point. Sign in to the My Telstra app after 24 hours to check if the status of your direct debit is active.

  Important: Direct debit can sometimes take 3-5 business days to activate.

Cancel direct debit

  1.  Tap the Payments tab located in the bottom bar, choose a bill then select Manage direct debit.

  2.   Select Cancel direct debit

  3.   Confirm your cancellation by selecting YES, Cancel direct debit

Manage direct debit

To update your credit or debit card, change your direct debit type, or update your fixed direct debit amount, follow the set up instructions above.


Your new details will automatically override your existing details.

I tried to set up my direct debit but it didn’t work

Sometimes the direct debit fails to set up. The best thing to do is wait 24 hours after submission and check in the My Telstra app or in My Account to see if the direct debit is active. If it isn’t, you may have to resubmit and try again. Double check that:

  • You have paid your bill in full as any amount owing on your account will prevent the direct debit from successfully being set up
  • Your payment details are correct

Why has my direct debit payment failed?

Possible reasons why your direct debit didn’t go through:

  • Your credit card may have expired
  • You may have insufficient funds in your account
  • Your financial institution may have had a problem on their end
  • If you previously requested a payment extension, your direct debit may have been paused
  • You have an overdue amount on your account

To avoid a late fee, you’ll need to make a payment now (the direct debit will not be processed again this month).


To ensure your direct debit goes through next month, sign in to the My Telstra app or in My Account and:

  • Check and update your direct debit details (In the My Telstra app: select Payments. In My Account select: Bill issued)
  • If you’ve opted for a fixed amount to be deducted each month and your bill exceeded your limit, consider increasing it
  • If you have a payment extension for this bill, once you make payment your direct debit will restart
    Tip: After you’ve made payment, make sure you sign back in and check the status of your direct debit to see that it’s been activated
  • Check that your saved credit card details haven’t expired
  • Contact your financial institution to ensure there are no issues with direct debits.

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