Set up Automatic Payments via direct debit and say goodbye to late payment fees. We don't charge them when you're on direct debit. You can view your next payment date and amount to be paid, plus view all your payment history in the My Telstra app, or My Account. And, if you're a Telstra Plus member, you'll earn Telstra Plus points each time you make a payment.

Set up, cancel or manage in My Telstra app

Set up direct debit

For the Telstra Upfront Mobile Plan, you’ll be required to set up direct debit when you purchase the plan.


For all other services and other mobile plans:


   1. Tap the Payments tab located in the bottom bar, choose a bill then select Set up direct debit.

   2.  Add a new credit/debit card or bank account. We accept Visa, Mastercard, American Express and Diners Club International cards. Double check that the credit card you’re signing up with isn’t about to expire.

   Important: Before you submit your direct debit request, please ensure that you have paid any outstanding bill(s).

   Direct debit will not activate successfully if you have an amount owing on your account.


   3.  Once you select Submit, you’ll see a confirmation screen if the submission is successful. Your direct debit is  not active at this point. Sign in to the My Telstra app after 24 hours to check if the status of your direct debit is active.

    Important: Direct debit can sometimes take 3-5 business days to activate.

Cancel direct debit

If you have a Telstra Upfront Mobile Plan, the only way to pay is by direct debit.


To cancel direct debit on other services and mobile plans:


   1.  Tap the Payments tab located in the bottom bar, choose a bill then select Manage direct debit.

   2.  Select the reason for cancelling from the list, then select Cancel direct debit

   3.  Confirm your cancellation by selecting YES, Cancel direct debit

Manage direct debit

If you are already set up with direct debit and want to change your bank or credit/debit card details, change your direct debit type, or update your fixed direct debit amount, follow the set up instructions above.


Your new details will automatically override your existing details.


If you have a Telstra Upfront Mobile Plan and want to change your direct debit details:

1.   Tap the Payments tab located in the bottom bar and go to Payment Settings


2.   Add a new credit / debit card or bank account. For the Telstra Upfront Mobile Plan, we accept Visa, Mastercard and American Express. Double check that the credit card you're signing up with isn't about to expire


3.   Once your new payment method has been set up, tap the payment method and then select Set as default


You can remove unwanted payment methods by tapping the payment method and selecting Remove Account / Card

Set up, cancel or manage in My Telstra in a browser

Set up direct debit

   1.  Select Set up direct debit located at the top of the screen, then select Continue.

   2.  Add a new credit/debit card or bank account. We accept Visa, Mastercard, American Express and Diners Club International cards. Double check that the credit card you're signing up with isn't about to expire
   

  Important: Before you submit your direct debit request, please ensure that you have paid any outstanding bill(s). Direct debit will not activate successfully if you have an amount owing on your account

   3.  Once you select Submit, you’ll see a confirmation screen if the submission is successful. Your direct debit is not active at this point. Sign in to My Telstra after 24 hours to check if the status of your direct debit is active.

  Important: Direct debit can sometimes take 3-5 business days to activate.

Set up, cancel or manage in My Account

Set up direct debit

   1.  Select Set up direct debit located at the top of the screen, then select Continue

   2.  Add a new credit/debit card or bank account. We accept Visa, Mastercard, American Express and Diners Club International cards. Double check that the credit card you're signing up with isn't about to expire
   

  Important: Before you submit your direct debit request, please ensure that you have paid any outstanding bill(s). Direct debit will not activate successfully if you have an amount owing on your account

   3.  Once you select Submit, you’ll see a confirmation screen if the submission is successful. Your direct debit is not active at this point. Sign in to the My Account after 24 hours to check if the status of your direct debit is active.

  Important: Direct debit can sometimes take 3-5 business days to activate.

Cancel direct debit

  1.  Click the Payments tab, choose a bill then select Manage direct debit

  2.   Select the reason for cancelling from the list, then select Cancel direct debit

  3.   Confirm your cancellation by selecting YES, Cancel direct debit

If you have a Telstra Upfront Mobile Plan, the only way to pay is by direct debit. Cancelling direct debit means that your service will be cancelled.



Important: We've changed the way you pay. For most customers, if you take up a new Telstra Upfront Mobile Plan, the only way you can pay for your service is by setting up a direct debit payment from your bank account or credit/debit card. Once you sign up for direct debit, you won't be able to cancel the direct debit without also cancelling the plan.



Note, you don’t need to sign up for direct debit if:

  • you are paying via CentreLink
  • you are paying with a Telstra Bill Assistance Certificate
  • you don't have access to a credit card or bank account.

Manage direct debit

If you are already set up with direct debit and want to change your bank or credit/debit card details, change your direct debit type, or update your fixed direct debit amount, follow the set up instructions above.

 

Your new details will automatically override your existing details.

 

If you have a Telstra Upfront Mobile Plan and want to change your direct debit details:

1. Go to the Payments tab and then visit Payment Settings

 

2.  Add a new credit / debit card or bank account. For the Telstra Upfront Mobile Plan, we accept Visa, Mastercard and American Express. Double check that the credit card you're signing up with isn’t about to expire

 

I tried to set up my direct debit but it didn’t work

Sometimes the direct debit fails to set up. The best thing to do is wait 24 hours after submission and check My Telstra in app or in a browser to see if the direct debit is active. If it isn’t, you may have to resubmit and try again. Double check that:

  • You have paid your bill in full as any amount owing on your account will prevent the direct debit from successfully being set up
  • Your payment details are correct

Why has my direct debit payment failed?

Possible reasons why your direct debit didn’t go through:

  • Your credit card may have expired
  • You may have insufficient funds in your account
  • Your financial institution may have had a problem on their end
  • If you previously requested a payment extension, your direct debit may have been paused
  • You have an overdue amount on your account

To avoid a late fee, you’ll need to make a payment now (the direct debit will not be processed again this month).

Upfront mobile or data plans

If you've received a payment failure notification no further attempts will be made to take the payment.  
You'll need to make a manual one-off payment and you can choose do this, either by:

  1. Using the link contained in the email you received, or
  2. Going to the Payments tab in the My Telstra app and selecting 'Pay now' 
There are no late payment fees on upfront plans.  However, if your payment is overdue by more than 10 business days, your services will be suspended.
 
To remove your service suspension, pay the overdue amount in full via the My Telstra app.  Your service suspension will be lifted within 15 minutes of a successful payment being made.
 
If your service is suspended and you don't pay by your monthly payment date, some or all of  your services may be disconnected and you will be charged for any remaining device payments.
 
To ensure your AutoPay goes through next month:
Check and update your AutoPay details (in the My Telstra app: select Payments  then go to Payment methods)
Check that your default credit card details haven't expired.

To ensure your direct debit goes through next month, sign in to My Telstra in app or in a browser and:

·       Check and update your direct debit details

  •  In app: select Payments
  • In a browser: select Bill issued

·       If you’ve opted for a fixed amount to be deducted each month and your bill exceeded your limit, consider increasing it

·       If you have a payment extension for this bill, once you make payment, your direct debit will restart

Tip: After you’ve made payment, make sure you sign back in and check the status of your direct debit to see that it’s been activated

·       Check that your saved credit card details haven’t expired

·       Contact your financial institution to ensure there are no issues with direct debits.

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