How do I view or print my bills or Pre-Paid tax invoices?

View my bills

To view your bills, sign in to My Telstra using your Telstra ID. If you’ve forgotten your Telstra ID username or password, you can reset it.

Tip: ·      

• Navigate to the Payments tab at the top of the screen and select the Bills tab. A list of your billing accounts will be displayed – select the View bill link from the options below. The My Bills page will open, then select the Download bill link from the right-hand menu
  
• To access your previous 13 months of bills, scroll down on the My Bills screen to the Bill History heading.

To download each bill, hover over the bar for the month you want to view, and select download PDF.

Print my bills

Once each bill is downloaded, simply print the PDF file.  

Print my Pre-Paid tax invoice

1.       Sign in to My Telstra

2.       Select the Services tab at the top of the screen, then select your Pre-Paid service

3.       Scroll down to the More with your service section and select Recharge history

4.       Select the month you need and then tap on the Download button. This will generate a PDF file showing your usage and any recharges for that month

5.       Save or print the file.

Good to know:

·       Tax invoice statements become available on the 4th of each month

·       These tax invoices are only available after you've used your Pre-Paid credit, and not before – such as at the time of recharge.

View my bills 

• To view your current bill, download or sign in to the Telstra 24x7 app using your Telstra ID and select Bills. If you’ve forgotten your Telstra ID username or password, you can reset it
  
  
• To view your previous bills, scroll down for the month you wish to view and finally select Download PDF bill
  

Tip: You can view up to 8 of your previous bills using the app. To view more, sign in to My Account.

Print my bills

To print your bill simply tap on Download PDF bill and print from your device

Looking for a particular payment?

Payments you’ve made can take up to 48 hours to appear in the app.

Tip:

• When downloading, consider the bill file size as it may count towards your data allowance.
• If you’ve accessed the bill on a mobile that you can’t print from, send the PDF to your preferred email address to print from there.
   

View my bill

To view your bills, sign in to Telstra 24x7 My Account using your Telstra ID. If you’ve forgotten your Telstra ID username or password, you can reset it.

Tip:

• If you have more than one account, you’ll need to select the relevant account from the blue bar at the top of the screen.
• To access your previous 13 months of bills, select View bill history.

To download each bill, hover over the bar for the month you want to view, and select download PDF.

View tax invoices in upfront plan

• To view past payments, download or sign in to the My Account, using your Telstra ID and go to  See past payments - Download PDF.  Open the file to print.

Print my bills

Once each bill is downloaded, simply print the PDF file.

Print my Pre-Paid tax invoice

1. Sign in to Telstra 24x7 My Account

2. If you have more than one account, you’ll need to select the relevant account from the blue bar at the top of the screen

3. Select your Pre-Paid service

4. Select Recharge history

5. Select the month you need and then tap on the Download button. This will generate a PDF file showing your usage and any recharges for that month

6. Save or print the file

Good to know:

• Tax invoice statements become available on the 4th of each month
• These tax invoices are only available after you've used your Pre-Paid credit, and not before - such as at the time of recharge
   

Contact us if you’d like copies of your bills older than 13 months. 

Tip: If you’ve been receiving email bills, search your inbox for Telstra bill and you should be able to see all previous bills sent to that email address, unless you have previously deleted them.
 

No problem, we’ll send your final bill to you by post so you have a physical copy. Make sure your postal details are up to date in Telstra 24x7 My Account.
 

You can print your pre-paid tax invoice on My Telstra.

You can also view your receipts and tax invoices in the My Telstra app.

Good to know: Your tax invoice won’t be available until after the expiry date of your recharge because of the way GST is applied.  So, your invoice could take up to 12 months after you’ve recharged your service, depending on your recharge amount.

You can download a receipt before your recharge has expired, and you can use it in place of a tax invoice if you follow Australian Taxation Office guidelines.

If you are registered for GST, find out more about GST for your pre-paid service.

The Australian Tax Office (ATO) has ruled that you can submit receipts from recharges and it will treat them as invoices provided you are GST registered, and you can show that the usage was subject to GST. The ATO ruling is available on the ATO website.

How we apply GST to your pre-paid service

In accordance with Division 100 of the GST Act, we apply GST to each separate type of usage you make within the recharge amount and expiry time.

Each instance of usage is assessed to determine how much GST applied at that time. Some usage may be GST-free and so none is added to those. This is why we're able to offer tax invoices for you to use through My Telstra.