How do I view or print my bills or Pre-Paid tax invoices?
You can view, download or print off your current bill and previous bills via My Telstra in app or in a browser.
If you have a Telstra Upfront Mobile Plan, you can view, download or print your tax invoices via My Telstra in app or in a browser.
If you have a Pre-Paid service, you can view and print tax invoice statements for the last five calendar months via My Telstra in app or in a browser.
Where can I access my bill or tax invoices?
View my bills
To view your bills, sign in to My Telstra using your Telstra ID. If you’ve forgotten your Telstra ID username or password, you can reset it.
- Go to Payments tab and select the bills you'd like to view
- To download a bill, scroll down to Manage your bills and select Download bill
- To access your previous 13 months of bills, scroll down to Manage your bills and select View previous bills.
Print my bills
Once each bill is downloaded, simply print the PDF file.
Print my Pre-Paid tax invoice
- Go to Services, then select your Pre-Paid service
- Scroll down and select Recharge history
- Select the month you need and then Download. This will generate a PDF file showing your usage and any recharges for that month
- Save or print the file.
Good to know:
- Tax invoice statements become available on the 4th of each month
- These tax invoices are only available after you've used your Pre-Paid credit or your recharge has expired, not at the time of recharge.
View my bills
To view your bills, sign in to My Telstra using your Telstra ID. If you’ve forgotten your Telstra ID username or password, you can reset it.
- Go to Payments at the top of the screen. A list of your billing accounts will be displayed – select Download PDF bill on the relevant account
- To access your previous 13 months of bills, select View previous bills.
Print my bills
Once each bill is downloaded, simply print the PDF file.
Print my Pre-Paid tax invoice
This doesn't apply to Pre-Paid Casual plans.
- Sign in to My Telstra
- Go to Services at the top of the screen, then select Manage Pre-Paid next to the relevant service
- Scroll down to the More with your service section and select Recharge history
- Select the month you need and then Download. This will generate a PDF file showing your usage and any recharges for that month
- Save or print the file.
Good to know:
- Tax invoice statements become available on the 4th of each month
- These tax invoices are only available after you've used your Pre-Paid credit or your recharge has expired, not at the time of recharge.
More bill queries
Contact us if you’d like copies of your bills older than 13 months.
Tip: If you’ve been receiving email bills, search your inbox for Telstra bill and you should be able to see all previous bills sent to that email address, unless you have previously deleted them.
No problem, we’ll send your final bill to you by post so you have a physical copy. Make sure your postal details are up to date in My Telstra.
You can print your pre-paid tax invoice in My Telstra in a browser.
You can also view your receipts and tax invoices in the My Telstra app.
Good to know: Your tax invoice won’t be available until after the expiry date of your recharge because of the way GST is applied. So, your invoice could take up to 12 months after you’ve recharged your service, depending on your recharge amount.
You can download a receipt before your recharge has expired, and you can use it in place of a tax invoice if you follow Australian Taxation Office guidelines.
If you are registered for GST, find out more about GST for your Pre-Paid service.
The Australian Tax Office (ATO) has ruled that you can submit receipts from recharges and it will treat them as invoices provided you are GST registered, and you can show that the usage was subject to GST. The ATO ruling is available on the ATO website.
How we apply GST to your Pre-Paid service?
In accordance with Division 100 of the GST Act, we apply GST to each separate type of usage you make within the recharge amount and expiry time.
Each instance of usage is assessed to determine how much GST applied at that time. Some usage may be GST-free and so none is added to those. This is why we're able to offer tax invoices for you to use through My Telstra.
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