Find your username
If you're not sure what your email address is, sign in to My Telstra in a browser to find a list of your active mailboxes.
Once you've signed in to My Telstra:
- Under Account Settings select Manage mailboxes. This will list all the active usernames/mailboxes you currently have.
- The email address shown with each mailbox is the username you use to sign in to it.
Change your password
To change your Telstra email password, sign in to My Telstra. To reset it, you’ll need the following:
- Your username
- Your date of birth
- Access to the email or contact mobile number you have registered with us, so we can send a one-time code and verify your identity.
Good to know: If you use an email app or program like Outlook or Windows Mail, you'll need to update your password there too.
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