How do I find or change my email username and password?

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    Find your username

    If you're not sure what your email address is, sign in to My Telstra in a browser to find a list of your active mailboxes.

    To sign in to My Telstra you'll need your Telstra ID and password. Retrieve your Telstra ID or reset your password.

    Once you've signed in to My Telstra:

    1. Under Account Settings select Manage mailboxes. This will list all the active usernames/mailboxes you currently have.
    2. The email address shown with each mailbox is the username you use to sign in to it.

    Change your password

    To change your Telstra email password, sign in to My Telstra. To reset it, you’ll need the following:

    • Your username
    • Your date of birth
    • Access to the email or contact mobile number you have registered with us, so we can send a one-time code and verify your identity.
       

    Good to know: If you use an email app or program like Outlook or Windows Mail, you'll need to update your password there too.

    Rather get in touch? Let's get you connected

    Sign in to the My Telstra app

    View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

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    We're here to answer your questions.

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