Set up Telstra Mail on my device or in my mail app
Get instructions on how to set up Telstra Mail on your device or mail app.
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Choose where you want to set up your Telstra Mail
Device setup (mobile or tablet)
You can set up Telstra Mail on most devices automatically using your email address ending in @bigpond.com, @bigpond.net.au or @telstra.com and your password.
We recommend following the step-by-step instructions in our device guides.
- Go to device guides
- Look for your device name and model.
Most current models will be listed, if you can’t find your exact model, choose the one closest to it. - Go to the topic Messaging and Email, and select Set up your phone (or other device) for Telstra Mail.
Mail app setup
You can set up Telstra Mail in most mail apps automatically using your email address in @bigpond.com, @bigpond.net.au or @telstra.com and your password.
- Go to the Apple menu and select Mail, then select Preferences
- On the ‘Accounts’ tab, select the + symbol
- Enter your name, your Telstra email address and password, and select Sign in
- Select Done. Your new email account should be successfully added.
For more information, visit Apple’s guide to changing server settings in Mail on Mac.
To add your Telstra Mail to Outlook, go to Microsoft’s page on:
You can add Telstra Mail to your New Outlook or Classic Outlook for Windows, go to Microsoft’s Add an email account to Outlook for Windows page.
To add your Telstra Mail to Thunderbird you’ll need your username, which is your email address ending in @telstra.com or @bigpond.com and password and follow the steps in Automatic Account Configuration | Thunderbird Help.
To add your Telstra Mail to Gmail, go to Gmail Help and follow the instructions under Add another email account in the Gmail app.
Frequently asked questions
- Your username is your Telstra email address - ending in @bigpond.com, @bigpond.net.au or @telstra.com.
- Your password is case sensitive. If you’ve forgotten your password: reset your password.
IMAP and POP both let you download emails to your phone, computer or tablet. The difference is:
- IMAP syncs your email with the email server. Anything you do to your emails: like reply, delete or mark as read will be updated on all your devices.
- POP doesn’t sync your email with the mail server. Anything you do to your email: like reply, delete or mark as read will only happen on that device.
If your emails are not syncing between your devices, you’ll need to check which incoming server setting you have configured.
POP allows emails to be downloaded and viewed only on a single device. IMAP allows emails to be synced across multiple devices and applications.
To check if you have IMAP or POP:
- Go to incoming server settings
- Select your advanced settings and check whether POP or IMAP is configured
- If POP is configured, you’ll need to remove your email account entirely. All POP folders and emails will be lost if switching to IMAP. To save them, sign in to webmail and re-create the folders before re-adding your email account to your mail app.
To set up your email account with IMAP incoming server settings:
- Once you’ve saved your emails go to mail app setup instructions to add your email account to your preferred mail app using our IMAP incoming server settings.
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