How do I use webmail?

You can use email software to send and receive email, but it's also easy to use Telstra Mail in a web browser.

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    Before you start using Telstra webmail you need to sign in – go to How do I sign in to webmail?

    How do I know which version of webmail I am using?

    We've recently updated Telstra webmail. If you're using the new webmail, the top banner will say 'Welcome to your new webmail'.

    If your Telstra webmail has recently had a makeover, we're here to help you navigate the new version.  

    Your new webmail will include the words 'Welcome to your new webmail'.

    Managing your mailbox

    Your mailboxes are located down the left hand side panel known as the Mailbox navigation region. You can switch between your mailboxes by selecting the one you wish to open.

    Your Folders are located in the Folder navigation region in the left hand side panel under the Mailbox navigation region.

    How to compose a new email

    1. Go to Compose new email, indicated by a plus (+) sign inside a circle located at the bottom right of the home screen  
    2. A pop up or dialog box will open where you can add the recipients, the subject heading, and compose your email
    3. To Cc or Bcc a recipient, select the arrow (labelled show more recipient types) next to the 'To recipients email address' and enter their email address
    4. You can also attach a file and customise your message by formatting the font style, size and colour
    5. To send your email, select Send Message. The pop up or dialog window will close, and you’ll receive an alert notification advising message sent.

    Screenshot of webmail home page showing 1. New email button, 2. Pop up dialog box to compose new email, 3. Recipient types drop down button, 4. Attach files and format menu and 5. Send button.

    How to create a folder

    1. To add a new folder, go to Create new folder indicated by the plus (+) sign next to 'Folders' 
    2. A pop up or dialog box will open. Enter the name of the new folder you wish to create and select Ok
    3. Once created your new folder will appear in the Folder navigation region – you'll receive an alert message Folder created.

    Where are my new folders?

    1. Your new folder will be listed under ‘Folders’.
    Screenshot of folders navigation menu indicated by the number 1 that corresponds to the step instructions.

    How to sort by email type in your mailbox

    1. Go to Mailboxes in the Mailbox navigation region, then select Inbox
    2. Choose to sort by 'All', 'Read', 'Unread', 'Archived', 'Deleted', 'Starred' and 'Not starred' emails 
    3. You can also search for specific emails using keywords by selecting Search indicated by a magnifying glass in the top right hander corner of the page
    4. You can also use the advanced search function by selecting the down arrow next to 'Search' to open message advanced search.

    Managing your contacts

    How to access contacts and add to favourites

    1. Go to the Webmail main menu next to your email address
    2. Select Contacts
    3. Under 'All', your contacts will be listed in alphabetical order 
    4. To favourite a contact, select the ‘star’ (mark as important) symbol next to the contact name
    5. The starred contacts will then appear under Groups > Favourites.

    Screenshot of webmail home page showing 1. webmail main menu showing, 2. Contacts option.

    How to import and export a contact list

    1. From the Contacts menu under Options you will see the options to import and export contact lists 
    2. Choose either Import or Export, a pop up or dialog box will open 
    3. To import, choose a file to import (must be VCF), the contact list you’ve imported will be added under Groups 
    4. To export your contact group, choose Export, a pop up or dialog will open, select the contact group you wish to export, choose file type, then Export, select OK

    Using your calendar

    How to access the calendar

    1. Go to Webmail main menu next to your email address 
    2. A pop up or dialog will open with options to choose from including 'Contacts', 'Calendar', 'Tasks' and 'Settings'
    3. Choose Calendar from the listed options. This will open the current day view.

    You can switch between previous and next day using the arrows (date selector) next to today's date.

    How to create a calendar event

    1. In the Calendar view, go to add new event indicated by plus (+) in the circle on the bottom left of the page 
    2. Under add new event page, enter the event details and SAVE to create event.

    How to customise an event

    1. You can switch from 'Day', 'Week' or 'Month' calendar view type
    2. On the view type you’ve selected, you can add a new event by going to add new event indicated by the plus (+) in the circle on the page
    3. Under 'start date' choose the day you want to add the event to and enter the event details.

    Managing Tasks

    How to access, manage and create a Task

    To access:
    1. Go to the Webmail main menu next to your email address 
    2. A pop up or dialog will open with options to choose from including 'Contacts', 'Calendar', 'Tasks' and 'Settings'
    3. Choose Tasks from the listed options
    4. This will open the current day view in the calendar. You can switch between previous and next day using the arrows (date selector) next to today’s date
    To create a task:
    1. Go to Add new task indicated by the plus (+) sign inside a circle on the page
    2. Enter the task details and SAVE to create the Task, an alert message will say event created
    3. Once you've completed the task, you can mark it as complete by selecting the checkbox next to the task. This will add the task to Completed under Tasks 
    4. To mark the task as important select the 'Star' symbol next to the task and your task will be added to Important under Tasks.

    Managing your settings

    How to customise your mailbox experience

    1. Go to Webmail main menu next to your email address
    2. A pop-up or dialog will appear with a list of options, select Settings
    3. Then under General settings, you can configure basic settings for your webmail, like 'Language', 'Time zone', 'Notifications' for 'New messages' and 'Event reminders'. You can also turn on 'Persistent app notifications' so that notifications stay on the screen until you manually close them.

    How to change your password

    1. Go to Webmail main menu next to your email address, select Settings, then Accounts  
    2. Go to Change Password
    3. Follow the prompts to Reset your password.

    How to customise other settings

    1. Go to Webmail main menu, next to your email address, select Settings, choose Mail 
    2. Go to the preference you wish to change, or turn on, and select.

    Good to know: By scrolling through the preferences you'll also be able to set up 'Email rules', 'Manage spam', 'Forward emails' and 'set up mail signatures'.

    Where to get more help

    You'll find three support options for more help in Telstra Mail that will take you to our support pages on

    • Go to Webmail main menu next to your email address, select Settings, go to Support, then Telstra email support – where you'll find help on how to set up, access and fix email.
    • Go to Webmail main menu next to your email address, select Settings, go to Support then Contact us. This will open Contact us where you can choose how you'd like to get in touch with us.
    • Go to email support to find answers to frequently asked questions about email. 

    Send & receive emails

    Create a new email and add an attachment file

    1. Select New Email
    2. In the To  address bar, enter the full email address you would like to send the email to or select from contacts
    3. If you want to send a copy to someone else, select Cc on the right – and then enter in their full email address in the Cc field
    4. Enter in a Subject and type your message
    5. Select the paperclip icon next to Attachments
    6. Select attachment to send from where you saved it in your folders or desktop
    7. Select Send.

    View or download an attachment

    1. Select the email with an attachment – which will then display in the preview pane
    2. Click the Download icon next to an attachment to download this file
    3. Click the Preview icon to view the attachment (Note: the Preview function is only available for some file types)
    4. If the attachment is a Calendar invitation, click the Add to calendar icon to add this event to your Calendar. 

    Reply to an email

    1. Click on the email you want to reply to
    2. Select Reply or Reply All
    3. Type in your message
    4. Select Send You can return to your inbox by selecting it in the left-hand menu.

    Customise your email

    Create an email signature

    1. Click Settings
    2. Select the Mail menu, then select Signature Auto Insert Signature will be selected by default Set signature position, above or below email content
    3. Click Add and Set email as default if you choose
    4. Select Plain or Rich text email – if selecting rich you can use the toolbar to format your signature
    5. Enter in a Name to identify the signature
    6. Enter in your signature details and select Save.

    Creating a new mail folder

    1. Select the + symbol next to ‘My Folders’ in the left-hand menu
    2. Enter a Folder Name in the pop-up box
    3. Select Save.

    To move email into your new folder, select the email and select More on the right of the toolbar. From the drop-down box, select Move To, then My Folders then the new folder’s name.

    Add an email account

    1. Click Settings
    2. Select the Mail menu
    3. Click Add email account and select Add
    4. Enter in a Description (which will be used in your left-hand navigation for Mail)
    5. Enter in your Username, Email address and Password for that email address
    6. Select a Mail server type (eg IMAP / POP) 
    7. Select Save.

    Setup rules

    Set up email auto forwarding

    1. Click Settings
    2. Select the Mail menu, then select Auto-forward
    3. Tick the check box to Enable Auto-forward (if it’s not already ticked)
    4. Enter in the full email address where you want emails to be sent in the Destination field
    5. The option 'Keep a copy in your mailbox' is selected by default (deselect this if you don't want copies to be kept)
    6. Select Save.

    Add a rule to manage your emails

    1. Click Settings
    2. Select the Mail menu, then select Organise Inbox
    3. Click Add and enter a Rule Name
    4. Active will be ticked by default
    5. Select the action you would like to take (eg. Move to folder, Forward to email or Delete permanently) from the dropdown menu
    6. Enter in criteria for your rule to apply to an email (whether an email does or doesn’t contain something in its Subject, From, To or Cc)
    7. Select Save.

    Restore deleted emails

    If you delete emails or an email folder by mistake, you can get them back by following these steps. Deleted emails are removed permanently after seven days.

    1. Create a new folder in 'My Folders'
    2. Go to the Trash Folder and select the mails you want to keep
    3. Select More
    4. Select Move to
    5. Select My Folders then select the new folder you just created

    Your deleted emails should now be in your new folder. 

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