How do I sign in to webmail?
Learn how you can sign in to your Telstra Mail account from your web browser or from any page on telstra.com.au
Take me to
To get started, you'll need your email address and password.
Your email address may end in @bigpond.com or @telstra.com.
Double-check that your username and password are entered correctly, and the right use of upper and lower case.
There are two ways you can sign in to Telstra Mail in a browser:
- Sign in to Telstra webmail, or
- On any telstra.com.au page:
- Go to Sign in in the top right- hand corner
- Select Telstra Mail from the drop down menu.
Troubleshooting
Yes, if you’re having trouble signing in to your email, you can troubleshoot a problem in My Telstra.
For instructions to recover your username or reset your password go to I forgot my Telstra Mail password and username, how do I reset them?
If you had an existing mailbox and can no longer see it, your Telstra Mail may have been suspended.
Find out why your Telstra Mail is suspended and how to reactivate it.
If your email account has been compromised we may have suspended it to protect against fraud.
Find out how to fix a compromised email account.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Chat with us
If you don't use My Telstra, you can still chat with us online.
Multilingual support
If you'd like to speak with us in your preferred language, we've got you covered.