Your payment is late
Your email account is compromised
If we believe your email account has been compromised, or if it’s been identified as a source of spam emails, we will suspend the account.
Steps after reactivating your email
Once your email is reactivated, you need to change your password or it may be suspended again.
- Sign in to My Telstra
- On your dashboard, select the profile icon
- Select Manage mailboxes and then Manage mailbox for the correct mailbox
- Select Change Password
- Follow the rest of the prompts and Save.
You haven't used your email for 180 days
You’re no longer a Telstra customer
When you close your Telstra account, we’ll suspend your email address. After 30 days, we may delete your emails.
Want to keep your Telstra email address?
Just tell us you’d like to keep your Telstra email when you close your account.
It’s free to keep for the first 12 months after you cease to be a Telstra customer. After that, it’s $79 a year.
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