What are the IMAP, POP and SMTP mail server settings?
To set up your Telstra Mail manually, you’ll need to know our email server settings.
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Manual server settings
When automatic set up hasn’t worked, you may need to use advanced settings and manually enter our incoming and outgoing email server details. They are the same for Telstra Mail and Bigpond.
IMAP syncs your email with the mail server. Anything you do to your emails, like reply, delete or mark as read will be updated on all your devices.
Account type: IMAP
- Incoming server address: imap.telstra.com
- Incoming server port: 993
- Encrypted connection: SSL
POP doesn’t sync your email with the mail server. Anything you do to your email, like reply, delete or mark as read will only happen on that device.
Account type: POP3
- Incoming server address: pop.telstra.com
- Incoming server port: 995
- Encrypted connection: SSL
Outgoing server address: smtp.telstra.com
Outgoing server port: 465 (recommended) or 587
Authentication: Yes or On
Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Frequently asked questions
- Your username is your Telstra email address - ending in @bigpond.com, @bigpond.net.au or @telstra.com.
- Your password is case sensitive. If you’ve forgotten your password: reset your password.
If your emails are not syncing between your devices, you’ll need to check which incoming server setting you have configured.
POP allows emails to be downloaded and viewed only on a single device. IMAP allows emails to be synced across multiple devices and applications.
To check if you have IMAP or POP:
- Go to incoming server settings
- Select your advanced settings and check whether POP or IMAP is configured
- If POP is configured, you’ll need to remove your email account entirely. All POP folders and emails will be lost if switching to IMAP. To save them, sign in to webmail and re-create the folders before re-adding your email account to your mail app.
To set up your email account with IMAP incoming server settings:
- Once you’ve saved your emails go to mail app setup instructions to add your email account to your preferred mail app using our IMAP incoming server settings.
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