What are the IMAP, POP and SMTP mail server settings?

To set up your Telstra Mail manually, you’ll need to know our email server names and port numbers.

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    • Email

    IMAP and POP both let you download emails to your phone, computer or tablet. The difference is: 

    • IMAP syncs your email with the email server. Anything you do to your emails: like a reply, delete or mark as read will be updated on all your devices.
    • POP doesn’t sync your email with the mail server. Anything you do to your email: like a reply, delete or mark as read will only happen on that device.
       

    If you're switching from using POP to IMAP, your POP folder setup will be lost. To keep them, sign in to webmail and re-create the folders before you change over. 

    Choose your current email server settings from the options below

    IMAP is the recommended setting for Telstra Mail customers.

    Account type

    • Account type: IMAP
       

    Incoming server details

    • Incoming server address: imap.telstra.com
    • Incoming server port: 993
    • Encrypted connection: SSL
       

    Outgoing server details

    • Outgoing server address: smtp.telstra.com
    • Outgoing server port: 465 (recommended) or 587
    • SMTP authentication: On
    • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
       

    Username & Password

    • Username: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
    • Password: Your Telstra email account password - REMEMBER it’s case sensitive.
       

    Other settings to check

    • Make sure ‘Outgoing server requires authentication' is ticked.

    Account type

    • Account type: POP3
       

    Incoming server details

    • Incoming server address: pop.telstra.com
    • Incoming server port: 995
    • Encrypted connection: SSL
       

    Outgoing server details

    • Outgoing server address: smtp.telstra.com
    • Outgoing server port: 465 (recommended) or 587
    • Authentication: Yes
    • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
       

    Username & Password

    • Username: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
    • Password: Your Telstra email account password – REMEMBER it’s case sensitive.
       

    Other settings to check:

    • Make sure ‘Outgoing server requires authentication' is ticked.

    Please note these settings are for older BigPond Email accounts.

    Account type

    • Account type: POP3
       

    Incoming server details

    • Incoming server address: pop.telstra.com
    • Incoming server port: 995
    • Encrypted connection: SSL
       

    Outgoing server details

    • Outgoing server address: smtp.telstra.com
    • Outgoing server port: 465 (recommended) or 587
    • Authentication: Yes
    • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
       

    Username & Password

    • Username: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
    • Password: Your Telstra email account password – REMEMBER it’s case sensitive.
       

    Other settings to check:

    • Make sure ‘Outgoing server requires authentication' is ticked.

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