Create and use a Telstra ID

You don’t need a Telstra ID to use My Telstra, but without one you’ll be limited in what you can do.

To find out if you’ve already signed in using your Telstra ID on the app, sign in and see if your name appears under Profile.

I know my Telstra ID

Awesome! You’re ready to make the most of the My Telstra app.

Got a Telstra ID but forgotten it? Don’t worry, you can recover your username and password by telling us your name and account or phone number.

Recover your Telstra ID

If you're a Telstra customer and you don't have a Telstra ID, you can easily create one.

Create a new Telstra ID

Important

If you’ve changed your My Telstra password and find your Bigpond or Telstra email password isn’t working, you’ll also need to:

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more

If you don't use My Telstra, you can still chat with us online.

Depending on your level of urgency, we have flexible options that can help keep you connected.