Activation & getting started

The Telstra One Number subscription will be added to your monthly Telstra mobile bill. It’ll appear just below the service it relates to on your bill.

The first three months will be free. After that, the $5 monthly charge will start and will continue until your subscription is cancelled. If you cancel your subscription part way through a month, you’ll only be charged up to the date of cancellation.

It can take up to two bill cycles for your Telstra One Number subscription credit to appear on your bill, after you’ve subscribed.

To activate your Telstra One Number on an Apple Watch:

1. Open the Watch app on your iPhone 
2. With Bluetooth turned on, pair your Apple Watch to your iPhone  
3. When prompted during setup, confirm your Telstra One Number subscription, and your Apple Watch will automatically connect to the Telstra network

To activate your Telstra One Number on a Samsung Galaxy Watch:

1. Open the Galaxy Wearable app on your Samsung phone
2. With Bluetooth turned on, pair your Samsung Galaxy Watch to your Samsung phone
3. When prompted during setup, confirm your Telstra One Number subscription, and your Samsung Galaxy Watch will automatically connect to the Telstra network

Good to know: 

• It takes about 10 minutes to subscribe to the Telstra One Number and connect your cellular-enabled smart watch with your phone
• There may be a delay of up to four hours before your cellular-enabled smart watch will work over the mobile network
   

No, only one cellular-enabled smart watch can be connected to your Telstra mobile service at a time. 

If you wish to connect a different cellular-enabled smart watch, you can do so via the Watch app on your iPhone or the Galaxy Wearable app on your Samsung phone. Doing so will disconnect your currently connected cellular-enabled smart watch from the network.

Calls and texts from your cellular-enabled smart watch over the Telstra mobile network count towards your mobile plan’s monthly allowance.

So if your combined usage on your phone and cellular-enabled smart watch goes over your plan’s allowance, you’ll be charged for the additional usage in accordance with your mobile plan’s call or text rates. Calls and texts made from your cellular-enabled smart watch will appear on the bill as if they were made from your mobile.

Data used on your cellular-enabled smart watch counts towards your mobile plan’s monthly data allowance. We’ll automatically top you up with extra data at $10 per 1GB if you go over your plan’s monthly allowance.

Yes, you can but making calls in this manner requires both devices to have a mobile network connection; it can’t be done using a Bluetooth or Wi-Fi connection.

On your bill, there’ll be two separate lines showing each call.

You can still pair your cellular-enabled smart watch to your phone via Bluetooth, without subscribing to Telstra One Number. You only need a Telstra One Number if you want to connect your two devices on our mobile network so you can make and receive calls, and send and receive messages on your cellular-enabled smart watch.

Pairing means establishing a Bluetooth connection between your cellular-enabled smart watch and phone. When paired, the cellular-enabled smart watch is entirely dependent on the phone to receive calls, texts and data.

Subscribing to the Telstra One Number lets you connect both devices to our mobile network. This allows the cellular-enabled smart watch to receive calls, texts and data independently of the phone.

If your cellular-enabled smart watch or phone is lost or stolen, you can help stop unauthorised access to your account by contacting us to block your phone.

For more information, read our lost or stolen devices guide.

You can cancel your Telstra One Number subscription anytime via the My Telstra app, Telstra 24x7 app or My Account. Alternatively, contact us between 8am and 9pm AEST or visit your nearest Telstra store. 

If you cancel your subscription part way through a month, you’ll only be charged up to the date of cancellation. Once cancelled, your device will no longer be able to access our mobile network.