How do I activate my SIM card?
Find out how to activate a physical SIM card on your mobile service.
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What plan do you have?
To find out what plan you have in My Telstra, go to Services.
Which describes your situation?
Choose the statement that best describes your situation to check if your SIM card is already activated and ready to go, or if you need to activate it.
If you’re activating a SIM on a Pre-Paid plan, learn how to activate a Pre-Paid service.
Your SIM card needs to be activated through the My Telstra app.
To activate your physical SIM in My Telstra:
- Go to Help
- Select your order to activate the SIM.
For Core, Unlimited, Standard, Standard Plus, or Premium Mobile plans, call 13 22 00 to activate your replacement SIM. SIM replacements cannot be activated by our Messaging teams.
Your SIM card should auto-activate. Allow 4 hours for the SIM card to be activated once delivery is confirmed.
Insert your new SIM card into your device. If your SIM card doesn’t activate within 4 hours, restart your phone.
Your SIM card needs to be activated through the My Telstra app.
To activate your physical SIM in My Telstra:
- Go to Help
- Select your order to activate the SIM.
Learn how to switch from a physical SIM to an eSIM.
If you’re just changing your plan, you won’t need a new SIM card.
To find out what plan you have in My Telstra, go to Services.
Frequently asked questions
We'll send you an email as soon as your order is complete.
You'll find your order number on the email we sent you. Your online order number is also in the welcome letter that came with your parcel.
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