How do I activate my post-paid SIM card?
Take me to
What plan do you have?
If you're unsure what plan you have, sign in to My Telstra, go to Services > View or manage your plan.
Upfront plan
If you have a no lock-in month-to-month Basic, Essential or Premium Plan, you have an Upfront plan.
Non-Upfront plan
Include the mobile plans: Core, Unlimited, Standard, Standard Plus or Premium Mobile.
Pre-Paid plan
If you pay to recharge your service, you have a Pre-Paid plan.
Go to Pre-Paid activations.
Which describes your situation?
Choose the statement that best describes your situation to check if your SIM card is already activated and ready to go, or if you need to activate it.
For Basic, Essential or Premium Plans, sign in to My Telstra and go to Get help. Select your order to activate the SIM.
For Core, Unlimited, Standard, Standard Plus, or Premium Mobile plans, call 13 22 00 to activate your replacement SIM. SIM replacements cannot be activated by our Messaging teams.
Your SIM card should auto-activate. Allow 4 hours for the SIM card to be activated once delivery is confirmed.
Insert your new SIM card into your device. If your SIM card doesn’t activate within 4 hours, restart your phone.
Your SIM card needs to be activated through the My Telstra app.
To activate your SIM:
Sign in to My Telstra and go to Get help. Select your order to activate the SIM.
If you don't activate your new SIM, it will activate automatically after 7 days.
Learn more about eSIM and how to get connected.
Your SIM card is already activated so you don’t need a new SIM card.
Other questions about your post-paid SIM
We'll send you an email as soon as your SIM card is activated.
You'll find your order number on the email we sent you. Your online order number is also in the welcome letter that came with your parcel.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
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