Check the table below to confirm if your SIM card is already activated and ready to go, or if you need to activate it. 

I have a brand new service with a new number You’re already activated. Your SIM card is ready to go. Please insert your new SIM card to connect to the Telstra mobile network
I upgraded my service and received a new SIM card Activation is required
I upgraded my service and did not receive a SIM card You’re already activated. Your SIM card is ready to go. Please insert your new SIM card to connect to the Telstra mobile network
I am transferring (porting) my service to Telstra from another provider Activation is required

If your SIM card requires activation, you’ll need the following:

  • Your Telstra SIM card and a compatible mobile device
  • Your mobile number
  • Your order number
    • Whether you ordered your mobile service online or from a Telstra contact centre, you’ll receive an email with your order number. Your online order number is also at the top of the welcome letter which came with your parcel. It either begins with SBS, or is a 13 or 14-digit number starting with '1-' e.g. 1-XXXXXXXXXXXX
       

You can activate your SIM card here (you'll just need your mobile number)

A standard post-paid SIM card activation can take up to 2 business days - but it’s normally sooner. We’ll send you an email as soon as it’s activated so you can start using your phone. If you have any problems completing the activation, you can contact us to get help.

If you don't activate your SIM card right away, we’ll remind you via SMS or email. If you still haven’t activated within 48 hours of the reminder, we will activate your SIM card automatically.

Good to know: Once your SIM card is activated, your mobile service will be up and running and subject to charges.

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