Activate your mobile service here

Activate your pre-paid SIM Kit

You'll need your SIM kit and one valid form of ID. A valid form of ID can be an Australian driver's licence, Medicare card, Australian passport or international passport.

If you want to transfer your current number to Telstra, keep the SIM card from your current provider in your phone until your service is disconnected. Then insert your Telstra SIM card.  To keep your current number from your Telstra post-paid plan, contact us

Activate your personal mobile on a plan

If you are activating a SIM that is for an Upfront Mobile or Data Plan , you will need to activate your SIM in the My Telstra app. Open the My Telstra app, select ‘Track my orders’, select your order and then select ‘Activate’.

If you aren’t sure whether your SIM is for an Upfront Mobile or Data Plan, please check your order confirmation email which will include the name of your plan.