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Activate your mobile

Depending on the type of service you're activating there are different things you'll need to get set up.


Thanks for choosing Telstra Pre-Paid. To activate, you’ll need your SIM Starter Kit or the device packaging, and a valid ID.


Activate online now


multiple mobile-phone pc prepaid mobiles starter kits

Mobiles on a plan (online orders only)

Thanks for choosing a Telstra mobile service on a plan.

To activate your SIM, you’ll need:

  • Your mobile number
  • Your online order number

This information can be found at the top of your Welcome Letter, which came with the parcel you received from us.

Activate your online order

Activate mobile phones on a plan