Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Activate your mobile

Depending on the type of service you're activating there are different things you'll need to get set up.


Thanks for choosing Telstra Pre-Paid. To activate, you’ll need your SIM Starter Kit or the device packaging, and a valid ID.

  • Australian driver’s licence or learner's permit
  • Medicare card
  • Australian passport
  • International passport


Activate online now

multiple mobile-phone pc prepaid mobiles starter kits

Mobiles on a plan (online orders only)

Thanks for choosing a Telstra mobile service on a plan.

To activate your SIM, you’ll need:

  • Your mobile number
  • Your online order number

This information can be found at the top of your Welcome Letter, which came with the parcel you received from us.

Activate your online order

Activate mobile phones on a plan