MessageBank

MessageBank® is Telstra's voicemail and provides a personal answering service if a phone line is busy or can’t be answered. Callers are greeted with your own personal greeting and then asked to leave a message.

If you'd prefer to send your incoming calls to another number so you don’t miss a call, you can use our call forwarding service.

You can also extend your ring time, so you have more time to answer the phone before your calls reach MessageBank®.

How do I manage MessageBank?

Our Upfront Plans have MessageBank activated as a default.

The steps below will demonstrate how to turn on and turn off your MessageBank service.

 

Turn on MessageBank

  1. Open MyTelstra App and tap on ‘Services’ tab and select your service
  2. Tap the three dots in the top right-hand side
  3. Select ‘Manage your MessageBank’ to make changes.

Turn off MessageBank

  1. Open MyTelstra App and tap on ‘Services’ tab and select your service
  2. Tap the three dots in the top right-hand side
  3. Select ‘Manage your MessageBank’ to make changes
  4. Swipe the MessageBank toggle to off and tap ‘Update settings’.

Turn on MessageBank

  1. Call 101 or hold down the 1 key on your mobile
  2. Follow the voice prompts to set up your personal greeting
  3. Set up your MessageBank® PIN.

Turn off MessageBank

Fill out this online form to request to turn off your MessageBank service.

MessageBank Plus

How do I extend my ring time?

  1. On your Telstra mobile, dial **61*101** then the number of seconds you want to extend your ring time to - 15, 20, 25 or 30 - then finish with #. So, to extend your ring time to 30 seconds, you’d dial **61*101**30#
  2. Press Call/Send
  3. You’ll see a screen confirming your ring time extension has been successful.

Call forwarding

Frequently asked questions

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