MessageBank® is Telstra's voicemail and provides a personal answering service if a phone line is busy or can’t be answered. Callers are greeted with your own personal greeting and then asked to leave a message.

If you’d prefer to send your incoming calls to another number so you don’t miss a call, you canuse our call forwarding service. 

You can also extend your ring time so you have more time to answer the phone before your calls reach MessageBank®.

If your calls are going straight to MessageBank®, and you have an iPhone, you may have Do Not Disturb turned on. If Do Not Disturb is active, you’ll see a moon icon in the upper right corner of your iPhone.

 To turn off Do Not Disturb:

  1. Go to Settings
  2. Select Do Not Disturb
  3. Toggle Manual off

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