What do I do if my voicemail stopped working?
If your device’s voicemail isn’t working it could be because your voicemail is full. Learn how to delete messages on Apple and Android devices to free up space.
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Deleting old voicemails on iPhone is a 2-step process:
Step 1 – Delete voicemails
- Open the Phone app (where you make calls)
- Select the Voicemail icon
- Select Edit to choose multiple voicemails
- Select Delete.
Step 2 – Clear deleted voicemails
- Clear voicemails from your deleted folder by selecting Deleted Messages on your voicemail screen
- Select Clear All to permanently delete them from your account.
To delete voicemails on Android:
- Dial 101 on your phone
- As each voicemail plays, press 5 to delete your voicemail messages
- Repeat step two for all old voicemail messages you want to delete.
What if I’m still experiencing issues after emptying my deleted folder?
- Switch from Visual voicemail (VVM) to MessageBank Audio file delivery to have your voicemails sent by SMS:
- Turn off your VVM by sending the SMS message VVM OFF to 144
- Turn on MessageBank Audio file delivery by sending the SMS message Audio On to 144.
Note: If you turn on MessageBank Audio file delivery, you'll need to dial 101 to manage and delete voicemails going forward.
- Factory reset your iPhone.
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