What's a cooling off period?

Under Australian Consumer Law, on some sales you have a 10-business day cooling off period that allows you to change your mind and cancel a purchase or subscription without incurring a penalty.

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    If we contact you and sell you a service that you have not requested, you get a 10-business day cooling-off period. This is called an ‘Unsolicited Consumer Agreement’, and it can happen over the phone or at your home.

    If you change your mind inside the 10-business day cooling-off period, you can cancel the purchase or subscription without penalty.

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