Telstra Upfront Mobile Plan

The Telstra Upfront Mobile Plan is our new, month-to-month mobile plan. With no excess data charges, the plan includes:

• Data sharing between up to 10 services on an upfront mobile or upfront data plan on your account
• 5G network access on selected plan sizes
• Unlimited talk and text in Australia to standard Australian numbers
• 30 mins of international calls from Australia and unlimited SMS to standard international numbers
• Add-on extras such as a mobile phone on repayment or entertainment
• Pay by AutoPay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account. You'll know exactly how much you'll be paying each month

Note: Some features are currently not compatible with our Telstra Upfront Mobile Plan. These include Telstra One Number, eSIM and Upgrade & Protect for your new phone. 

It's simple and flexible - As it's a month-to-month plan with no lock in contracts, you can change your plan once a month or cancel the plan at any time. And because you know what your plan will cost each month, there’s no bill shock or nasty surprises. 

The Telstra Upfront Data Plan is our new, month-to-month mobile broadband plan. It has the same features as the Telstra Upfront Mobile Plan, including:

• Data sharing between up to 10 services on an upfront mobile or upfront data plan on your account
• 5G network access on selected plans
• Add-on extras such as a new tablet or entertainment
• Pay by AutoPay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account. You'll know exactly how much you’ll be paying each month

Note: Some features are currently not compatible with our Telstra Upfront Mobile Plan. These include Telstra One Number, eSIM and Upgrade & Protect for your new tablet. 

It's simple and flexible - As it’s a month-to-month plan with no lock in contracts, you can change your plan once a month or cancel the plan at any time. And because you know what your plan will cost each month, there’s no bill shock or nasty surprises.

We've made it easy to keep track and manage your upfront plan via the My Telstra app and My Telstra in a browser. You can:

• Track your order
• Check your data usage (including shared data usage)
• Change your plan Check your international calling balance
• View upcoming payments and payment dates
• View and download invoices
• Add or remove extras

Need more, or less data?

Every upfront mobile and data plan can have their plan size changed once a month (either increasing your plan or decreasing your plan). You can change your plans in the My Telstra app.

If you increase your data allowance - Your higher data allowance starts right away, and you don’t pay anything extra. Your new increased price will take effect on your next monthly payment date.

If you decrease your data allowance – Your lower data allowance will start from your next monthly payment date. At 6pm (AEST), the day before your next monthly payment date, your data allowance will change to the smaller plan that you’ve selected. You will receive this lower allowance for a 6hr period (6pm – midnight AEST) and at midnight, your allowance will reset again next month (to the smaller plan size / data allowance that you selected). You may receive some SMS notifications during this period to let you know that your data allowance has been changed. 

Data Sharing is automatically included with any upfront mobile or data services that are on the same account. You can share your data allowance between up to 10 upfront mobile or data plans on the same account.

You don't need to do anything to get data sharing, it will automatically be included. You can't remove data sharing as it is a standard feature on our upfront plans.

If your data is running low, you can:

1. Increase the data allowance on one or more of your upfront plans, in the My Telstra app. This increased data allowance will be added to your shared pool of data almost immediately and you don’t pay anything extra today. Your new increased price will take effect on your next monthly payment date.
2. Rest easy knowing that you won't be charged excess data charges for usage in Australia. Once you've exceeded your shared data allowance in Australia, all services will still have access to data at speeds of up to 1.5mpbs. 

If you disconnect or cancel one of the services, the data allowance of that service will be deducted from the overall allowance of data immediately.

Your data allowance will reset on the same date each month.

You can view your data allowance, including data usage of individual services, in the My Telstra app.

The only way to pay for your upfront services is via AutoPay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account. When you sign up or switch to a new upfront plan, you will be required to provide your AutoPay details during the order - these details will then be saved as your default AutoPay details for each upcoming month.

Each month (on the same date), the monthly cost of your upfront plan will be paid via your saved AutoPay details. Your monthly payment date will be the same date each month, unless your payment is due on a date that isn’t in every month (e.g. 31st), it will be paid the following day.

Once your AutoPayment has been made, you’ll receive an SMS link to view your digital receipt. You can also view this receipt (and past receipts) in the My Telstra app.

Important: You won't receive a bill for upfront plans.
Because you know upfront what the cost of your plan is each month, you won’t receive a bill for any upfront plans.

You can view upcoming charges and payment dates for your account (1 month in advance) in the My Telstra app so you'll always know what will be paid, and when. 

In the My Telstra app, you can:

• Check your next month's payment dates and charges
• Update your AutoPay details
• View and download your invoices

You won’t be charged any transaction fees or late fees when paying by AutoPay.

The Telstra Upfront Mobile Plan and Telstra Upfront Data Plan are our new plans and over time, all Telstra personal mobile customers will be moved onto these plans.

In some instances, we will switch you to these plans automatically and you'll be notified by email.

You could be eligible to change to an upfront plan yourself. To check whether you're eligible to switch to the new upfront mobile and data plan, check in the My Telstra app.