How do I transfer an eSIM between devices?
Follow the steps to transfer your eSIM from one device to another.
Take me to
To transfer an eSIM between devices, ensure you have a reliable Wi-Fi connection and follow these steps.
In the My Telstra app on your new device:
- Go to Services and select your service
- Select Setup and manage eSIM and follow the prompts.
Once the transfer is complete, you can delete the eSIM from the old device - doing so won't delete it from your new device.
Good to know: Until you delete it, the eSIM will still appear in Settings on your old device. Because it’s associated with your new device, it will be inactive on your old device.
Frequently asked questions
eSIM Quick Transfer allows you to transfer any SIM between devices. You can also convert your current physical SIM card to an eSIM.
If you have an existing iPhone or iPad you can transfer your eSIM from one device to another or convert your physical SIM to an eSIM on another device. Ensure you have both devices nearby.
To transfer between Apple devices:
- Go to Settings
- Select Mobile Data
- Choose Add eSIM and Transfer from Nearby iPhone/iPad.
Follow the prompts to transfer your physical SIM or eSIM. Once your transfer is complete your physical SIM will no longer work.
Good to know: Quick Transfer only applies from iPhone to iPhone or iPad to iPad
If you experience an error, you may be asked to try again later. If this happens more than four times in 24 hours, please call 13 22 00 or find a store for further assistance.
If you're switching your existing Telstra service to a new iPhone, you may see an error message stating your number can't be transferred. Finish setting up your new iPhone and use the Transfer or restore eSIM feature in the My Telstra app on your new phone to complete the process.
If your Telstra service is listed in the My Telstra app on an eSIM-enabled device, go to Get help > Mobiles and tablets > Manage my SIM, eSIM or device.
If Transfer or restore eSIM isn’t there, check the following:
- Only the owner of the Telstra account for the mobile service will have the Transfer or restore eSIM option in the My Telstra app. If the account owner added you as a full authority contact, find a store and bring your device and photo ID for assistance. The account owner can add full authority contacts in the My Telstra app by going to Security settings > Account contacts, or find a store and bring your photo ID for assistance.
- The app may need to be refreshed, even if you have the latest version. Try updating, or removing and re-installing the My Telstra app on your device. If the option still doesn’t appear, find a store and take your device and photo ID for assistance.
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