How do I transfer an eSIM between devices?
Learn how to transfer your eSIM between devices using My Telstra or Apple Quick Transfer by following the steps in this guide.
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Select your transfer method
You can complete a transfer in My Telstra or use Apple eSIM Quick Transfer if you’re transferring between two Apple devices.
To transfer an eSIM between devices in My Telstra, ensure you have a reliable Wi-Fi connection and follow these steps.
To transfer an eSIM profile in My Telstra on your new device:
- Go to Services
- Select Set up or manage eSIM
- Choose Transfer or restore eSIM and follow the prompts.
Once the transfer is complete, you can delete the eSIM from the old device - doing so won't delete it from your new device.
eSIM Quick Transfer allows you to transfer any SIM between two iPhones or two iPads. You can also convert your current physical SIM card to an eSIM.
If you have an existing iPhone or iPad you can transfer your eSIM from one device to another or convert your physical SIM to an eSIM on another device. Ensure you have both devices nearby.
To transfer your eSIM on an Apple iPhone using Quick Transfer, you can either watch the video or follow our step-by-step instructions below.
eSIM with Apple Quick Transfer activation video
Activate your eSIM with Apple Quick Transfer
Follow these steps to transfer your eSIM on an Apple iPhone using Quick Transfer.
On the phone you’re transferring to:
- Go to Settings and select Mobile
- Choose Set Up Mobile
- Choose the service you want to transfer
- Select Transfer to confirm (verification may be required).
On the phone you’re transferring from:
- When prompted, tap Transfer SIM to proceed.
Back on the phone you’re transferring to:
- Sign in and complete identity verification when prompted.
- Download your eSIM profile.
- Follow the on-screen prompts to finish setup.
Frequently asked questions
If you experience an error, you may be asked to try again later. If this happens more than four times in 24 hours, please call 13 22 00 or find a store for further assistance.
If you're moving your existing Telstra service to a new iPhone, you may see an error message stating your number can't be transferred. Finish setting up your new iPhone and use the Transfer or restore eSIM feature in the My Telstra app on your new phone to complete the process.
If Transfer or restore eSIM isn’t there, you may need to check that:
- only the owner of the Telstra account will have the Transfer or restore eSIM option. If they added you as a Full Authority contact, bring your device and photo ID to a Telstra store for assistance. Find a store.
- the app may need to be refreshed, even if you have the latest version. Try updating, or removing and re-installing the My Telstra app on your device. If the option still doesn’t appear, bring your device and photo ID to a Telstra store for assistance. Find a store.
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