Fix an issue with my mobile device

If you’re having trouble connecting to a mobile network, try the following:

• Check that the aeroplane mode is turned off.
• Sign into My Telstra to check if you have data left in your allowance.
• Restart your phone by turning it off, waiting a minute, then turning it back on.
• Try your SIM card in another device. 
• Check for outages
• Check Fraud Prevention if your service is showing 'SOS' only mode and you've recently received suspicious calls or notifications

1. Turn off your device by pressing the power button
2. Wait one minute
3. Press the power button to turn your device back on.
    

 Visit our device guides page for instructions specific to your device. 

If you’re still having issues, follow these steps to perform a network reset.

1. Under Settings, select General
2. Select Reset, and select Reset Network Settings.
   
   

Still not working?

If you’ve tried all of the above with no luck, you could try factory resetting your device.

You can find out more about our mobile coverage across Australia, on our network coverage maps. 

To see if there’s an outage in your area, check for outages. 

If you’re having trouble making voice calls, we recommend the following steps:

• Restart the device
• Check that aeroplane mode is turned off and mobile data is turned on
• Check for software updates
• Check you have data left in your allowance
   

Check our network coverage maps to make sure you’re in an area with coverage. Try making a call to another number, and if that doesn’t help, contact us. 

If you’re having trouble with MessageBank® Plus, try these steps and check your MessageBank® Plus messages after each step:

• Check your network connection; if you’re offline MessageBank® Plus won’t work
• Make sure voicemail is set up; try calling your number and leave a voicemail
   

If these steps don’t help, you might want to reset your network settings.