- Turn off your device by pressing the power button
- Wait one minute
- Press the power button to turn your device back on.
See our interactive device guides for instructions specific to your device.
Mobiles & devices
How do I fix an issue with my mobile device?
If you’re having issues with connecting to voice calls or internet on your mobile device, these simple troubleshooting steps can help.
Many issues can be fixed by troubleshooting steps carried out on the device.
-
Restart your device
You’ve heard it before, but it really can help. Turn the device off, wait a minute, then turn it back on again -
Check your settings
Check that airplane mode is turned off and mobile data is turned on. Check for software updates Check that you still have data left -
Perform a network reset
Under Settings, choose General Select Reset, and then Reset Network Settings -
Check for outages
Find out if the area you’re in is currently affected by a service outage
Still not working?
If you’ve tried the steps above and you’re still having issues, try our Smart troubleshooting tool to test your connection and troubleshoot the problem.
As a last resort, you may need to perform a factory reset of your device.
Important: Before performing a factory reset, make sure you back up all your important data. A factory reset will wipe the device and reset everything to the original configuration.
Popular topics
Frequently asked questions
Find the answers to help fix an issue with your mobile device.
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