Many issues can be fixed by troubleshooting steps carried out on the device.

  1. Restart your device

  2. Check your settings

  3. Perform a network reset

  4. Check for outages

Still not working?

If you’ve tried the steps above and you’re still having issues, try our Smart troubleshooting tool to test your connection and troubleshoot the problem.

As a last resort, you may need to perform a factory reset of your device.

Important: Before performing a factory reset, make sure you back up all your important data. A factory reset will wipe the device and reset everything to the original configuration.

Find out how to factory reset your device.

Frequently asked questions

Find the answers to help fix an issue with your mobile device.

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