A lot of mobile phone problems can be fixed with these simple troubleshooting steps:

  1. Restart device

    Turn your device off, then back on again
  2. Check for outages

    See if your location is currently affected
  3. Device Care app

    Device Care runs diagnostic checks to identify and resolve problems
  4. Update your software

    Check if your phone requires a software update

If you’ve tried the steps above, but still need help, the following tips:

  • Take the battery out and put it back in, then turn the phone back on (if applicable)
  • Take the SIM card out and put it back in to make sure it’s inserted correctly
  • For specific issues and troubleshooting tips, visit mobile support
  • Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app

Important: This will reset your phone back to its original settings and erase all data

More about fixing an issue with mobile device

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