A lot of mobile phone problems can be fixed with these simple troubleshooting steps:
Restart deviceTurn your device off, then back on again
Device Care appDevice Care runs diagnostic checks to identify and resolve problems
Update your softwareCheck if your phone requires a software update
If you’ve tried the steps above, but still need help, the following tips:
- Take the battery out and put it back in, then turn the phone back on (if applicable)
- Take the SIM card out and put it back in to make sure it’s inserted correctly
- For specific issues and troubleshooting tips, visit mobile support
- Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app
Important: This will reset your phone back to its original settings and erase all data
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