A lot of mobile phone problems can be fixed with these simple troubleshooting steps:

  • Restart device

    Turn your device off, then back on again
  • Check for outages

    See if your location is currently affected
  • Device Care app

    Device Care runs diagnostic checks to identify and resolve problems
  • Update your software

    Check if your phone requires a software update

If you’ve tried the steps above, but still need help, the following tips:

  • Take the battery out and put it back in, then turn the phone back on (if applicable)
  • Take the SIM card out and put it back in to make sure it’s inserted correctly
  • For specific issues and troubleshooting tips, visit mobile support
  • Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app

Important: This will reset your phone back to its original settings and erase all data

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