Mobiles & devices
How do I fix an issue with my mobile device?
If you’re having issues with connecting to voice calls or internet on your mobile device, these simple troubleshooting steps can help.
Many issues can be fixed by troubleshooting steps carried out on the device.
Still not working?
If you’ve tried the steps above and you’re still having issues, try our Smart troubleshooting tool to test your connection and troubleshoot the problem.
As a last resort, you may need to perform a factory reset of your device.
Important: Before performing a factory reset, make sure you back up all your important data. A factory reset will wipe the device and reset everything to the original configuration.
Frequently asked questions
Find the answers to help fix an issue with your mobile device.
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