How do I set up, manage or cancel my Telstra Watch Plan?
Learn how to set up your Telstra Watch Plan, what you need to manage it day to day, and how to cancel if your needs change.
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What is the Telstra Watch Plan?
Telstra Watch Plan lets your smartwatch work independently on Telstra's mobile network.
It’s designed as a standalone plan for your kid’s first smartwatch. The watch gets its own mobile number, with calls, texts and data, on a device you control.
Set up Telstra Watch Plan
Set up your Telstra Watch Plan in the Watch app:
- Turn on your Apple watch
- Pair your Apple Watch with your iPhone
- Create a watch passcode
- Select Set Up for a Family Member
- Choose a family member or Add Family Member - you’ll need to create an Apple ID for your child or select an existing family member.
- Select your preference for purchase and download approvals
- Select Set Up Cellular
- On the Telstra Watch Plan screen, select Next
- Sign in with your Telstra ID
- Review your plan and select Watch Plan to finish.
You’ll find more detailed set up instructions on the Set up mobile data on Apple Watch page.
You may not see the Telstra Watch Plan as an option in your Watch app if:
- you didn’t select Set up for Family Member during your Apple Watch setup
- you aren’t the Account owner
- you don’t have compatible devices
- Apple Watch Series 4 or later with cellular (watchOS 7 or later)
- Apple Watch SE with cellular (watchOS 7 or later)
- iphone 6s or later (iOS 14 or later)
Contact us to cancel your Telstra One Number service and check that you are eligible to get the Watch Plan.
The Telstra Watch Plan provides a unique, standalone mobile number to use with Apple Watch so it can make and receive calls and SMS, without being tethered to a smartphone.
Telstra One Number lets you share your existing mobile phone number with a smartwatch via your smartphone.
Put another way, the Telstra Watch Plan is just for watches. Telstra One Number is phone and watch combos that share a mobile number.
| Telstra One Number | Telstra Watch Plan | |
|---|---|---|
| How it works | Mirrors your phone | Works independently |
| Mobile number | Same as your phone | Own mobile number |
| Calls & texts | Shared with phone | Separate calls & texts |
| Data | From your phone plan | Included with the plan |
| Best for | Everyday phone users | Phone-free connectivity |
Manage Telstra Watch Plan
Contact us to cancel your Watch Plan, this ensure that the new owner can sign up to a new mobile plan in their name.
The Account Owner is the only person authorised to make changes to the Telstra Watch Plan and the account, even if the watch is set up for a family member.
If you get a new Apple Watch, you can transfer your Telstra Watch Plan from your old watch to your new one:
- Turn on your new Apple watch
- Pair your Apple Watch with your iPhone
- Create a watch passcode
- Select Set Up for a Family Member
- Choose a family member or Add Family Member
- Select your preference for purchase and download approvals
- Select Set Up Cellular
- On the Telstra Watch Plan screen, select Next
- Sign in with your Telstra ID
- Select Link an Existing Wearable Plan on the Set Up a Number for Your Watch screen
- Follow the steps on the Link an Existing Number screen
- Confirm and review your now linked number
- Enjoy your Watch Plan.
If you’re ready to move from a Watch Plan to a mobile phone plan, contact us to cancel your Watch Plan and sign up to a new mobile plan.
Your Watch Plan number will appear as an available number so you can keep it for your new mobile plan if you choose to.
Contact us and we can help you with transferring ownership to another person.
You may be able to have a maximum of 5 Watch Plans per eligible account.
Cancel Telstra Watch Plan
In order to be eligible for a Telstra Watch Plan you must have a Basic or higher Upfront mobile plan.
If you are the Account Owner, contact us to cancel your Watch Plan.
Before removing the Telstra Watch Plan from your Apple watch, contact us to cancel your Telstra Watch Plan.
To remove Telstra Watch Plan from your Apple watch:
- On your iPhone, open the Apple Watch app
- Select the My Watch tab, then choose Mobile Network
- Select the information button next to your Telstra Watch Plan at the top of the screen
- Select Remove Telstra Watch Plan
- Then select confirm.
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