Complete and sign a Change of Ownership or Transfer of Lease form. Once both parties have completed the form, your request will be processed within 7 business days of submission.
Due to COVID-19 impacts, we’re experiencing delays on some transfers. We apologise for the inconvenience.
More Coronavirus updates
- Print the form, sign by hand and return it to us, options are on each form
- If the new owner is a person or small business, use this printable form
- For transfers that involve an account managed Enterprise or Government entity as either the current and/or new owner, use this printable form
What type of customer am I?
This handy guide will help you figure it out.
Customer type |
Description |
---|
Individuals including residential customers and unincorporated associations
|
All individual and residential customers are consumer customers. So are Individuals acting on behalf of a trust
|
Sole trader
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An individual trading as a business, with an ABN in their own name, is a sole trader
|
Businesses / Companies / Incorporated Associations / Stata and Body Corporates
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An incorporated business or company*, partnerships, those acting on behalf of a trust, and strata companies – these are all business customers
*A company must provide an Australian Company Number (ACN is not the same as ABN)
|
Partnerships
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Firms and partnerships generally use a trading/business name. A partnership must be represented by an individual or a company
|
Trusts and super funds
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A trust or super fund must be in the name of the trustee – either an individual or company
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Franchises
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A franchise operates as a separate business. Phone services are provided in the name of the franchisee; which can be a company or sole trader
|
Enterprise and Government
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All large business companies with a dedicated account representative, and all local, federal and state government customers are Enterprise and Government customers. Please check in with your account representative for support.
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How long does it take for the transfer to happen?
Most Change of Ownership takes up to 7 business days but this may vary depending on:
- The products being transferred
- Legibility and completeness of forms
- Number of services being transferred
- The type of transfer, eg: business to consumer
- The complexity of the order
How much does it cost to lodge a Change of Ownership?
There are no Change of Ownership fees for fixed, mobile and internet services. For business customers, there is a $44 connect fee for inbound services, freecall or priority numbers.
However, you may incur an Early Termination Charge (ETC). If services can stay on existing plans and contracts, you won’t receive an ETC. If the plan or contract can't be transferred due to eligibility or plans that are no longer available, then as the outgoing customer you may receive an ETC. Check your Early Termination Charges.
What if I can’t reach the ‘outgoing customer’ to complete the transfer form?
If you’re the incoming customer, you can still be connected but we’ll require additional information from you:
- For fixed voice and internet services, if you can provide proof of occupancy then we can still connect it in your name
- In all other cases, we’ll need a statutory declaration form from you which states that you have the authority from the outgoing customer for the service to be transferred to your name or business.
Tip: You can get statutory declarations from police stations and post offices. They need to be witnessed by an authorised witness such as a doctor, lawyer, Justice of the Peace or police officer.
Do services go offline during a Change of Ownership?
Mobile services may be unavailable for up to 2 hours during a transfer, but we’ll let you know in advance. Telstra business broadband services transferring to consumer plans can be unavailable for up to 5 days.
Will I need a new SIM card?
For some business to consumer transfers, you’ll need a new SIM. We’ll send one if you do.
What should I do if I require Priority Assist on the phone line I’m taking over?
Priority Assist is available to eligible consumer customers who have their fixed home service with Telstra or to small business customers who run their business from a residential address and are using a Telstra fixed phone service which is not provided through our Digital Office Technology range of plans. Priority Assist covers one fixed phone line only and doesn’t apply to internet or mobile services.
The Change of Ownership form includes fields where you can indicate that you require Priority Assist. If you’re not already registered for Priority Assist, you must also submit a Priority Assist application form, along with any required documentation, within 28 days of submission of the Change of Ownership form.
Do you have a more specific question?
Contact us and we’ll help you out.