You’ll need 100 points of ID, and that must include at least one form of primary ID. To make up your 100 points, you can use: 

  • One primary ID plus one or two forms of secondary ID, or 
  • Two primary IDs

If you are purchasing a Telstra Upfront Mobile Plan, you will be required to use an Australian driver’s license or Australian passport, as these are the only accepted forms of ID for this plan.

Acceptable forms of Primary Identification:

Document type Description Points

Australian driver’s license

Full licence with photo and signature


Valid Australian passport

With photo, date of birth and signature

Important: Some documents that look like an Australian passport are not acceptable forms of ID. These include:

  • Certificate of Identity (number begins with C)
  • Titre de Voyage/Travel Document (number begins with U)


Australian/State Government issued Proof of Age/Identity Card only when combined with a Medicare card which includes the applicant’s name

QLD: Adult Proof of Age card issued by QLD Govt Transport and Main Roads

NT: Evidence of Age card issued by NT Govt Transport Group

NSW: NSW Photo card issued by NSW Govt Transport Roads and Traffic Authority

ACT: Proof of Age card issued by ACT Govt Road User Services

SA: Proof of Age card issued by SA Govt Dept for Transport Energy and Infrastructure

VIC: Proof of Age card issued by Victorian Commission for Gambling and Liquor Regulation

WA: Proof of Age card issued by WA Govt Department of Transport

TAS: Tasmanian Government Personal Information card issued by Services Tasmania


Australian learner’s permit

Only when combined with a Medicare card which has the applicant’s name


International passport with valid visa with expiry date beyond the contract expiry date

Must include date of birth and visa’s expiry date* that is beyond the contract term. If no current visa is visible, relevant immigration papers confirming the end date of the current visa must be provided

*New Zealand passport holders are exempt


Blind Citizens Australia identity card

Card must be current

Good to know: Blind Citizens Australia have stopped issuing or renewing identity cards from 1 January 2015


Valid Police/Defence Force ID

With photo


Valid Shooters/Firearms licence

With photo


Acceptable forms of Secondary Identification:

Document type Description Points

Medicare card

The preferred secondary ID option and the first form of secondary ID that will normally be requested


Credit, debit or ATM card

Only Australian financial institution cards with your name and the financial institution’s name printed

Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID


Birth certificate or original birth extract

Important: If your name has been changed by marriage, you’ll need to provide the marriage certificate as well


Valid Working With Children card

Must include photograph


Valid Australian Government issued benefits card

This can include Aged Pension card, Seniors Card and Disability Support Pension card


Utility bill, vehicle registration or rates notice

Must be less than six months old


Tertiary student ID card

Must have photo and student number issuing body such as a university or TAFE


Private health insurance membership card

Card must be current


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