You’ll need 100 points of ID, and that must include at least one form of primary ID. To make up your 100 points, you can use: 

  • One primary ID plus one or two forms of secondary ID, or 
  • Two primary IDs

If you are purchasing a Telstra Upfront Mobile Plan, you will be required to use an Australian driver’s license or Australian passport, as these are the only accepted forms of ID for this plan.

Acceptable forms of Primary Identification:

List of document types and points
Document type Description Points
Australian driver’s license Full licence with photo and signature 60
Valid Australian passport With photo, date of birth and signature
Important: Some documents that look like an Australian passport are not acceptable forms of ID. These include:
  • Certificate of Identity (number begins with C)
  • Titre de Voyage/Travel Document (number begins with U)
Australian/State Government issued Proof of Age/Identity Card only when combined with a Medicare card which includes the applicant’s name
  • QLD: Adult Proof of Age card issued by QLD Govt Transport and Main Roads
  • NT: Evidence of Age card issued by NT Govt Transport Group
  • NSW: NSW Photo card issued by NSW Govt Transport Roads and Traffic Authority
  • ACT: Proof of Age card issued by ACT Govt Road User Services
  • SA: Proof of Age card issued by SA Govt Dept for Transport Energy and Infrastructure
  • VIC: Proof of Age card issued by Victorian Commission for Gambling and Liquor Regulation
  • WA: Proof of Age card issued by WA Govt Department of Transport
  • TAS: Tasmanian Government Personal Information card issued by Services Tasmania
Australian learner’s permit Only when combined with a Medicare card which has the applicant’s name 60
International passport with valid visa with expiry date beyond the contract expiry date Must include date of birth and visa’s expiry date* that is beyond the contract term. If no current visa is visible, relevant immigration papers confirming the end date of the current visa must be provided
*New Zealand passport holders are exempted
Blind Citizens Australia identity card Card must be current
Good to know: Blind Citizens Australia have stopped issuing or renewing identity cards from 1 January 2015
Valid Police/Defence Force ID With photo 60
Valid Shooters/Firearms licence With photo 60


Acceptable forms of Secondary Identification:

List of document types and points
Document type Description Points
Medicare card The preferred secondary ID option and the first form of secondary ID that will normally be requested 40
Credit, debit or ATM card Only Australian financial institution cards with your name and the financial institution’s name printed
Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID
Birth certificate or original birth extract Important: If your name has been changed by marriage, you’ll need to provide the marriage certificate as well 40
Valid Working With Children card Must include photograph 50
Valid Australian Government issued benefits card This can include Aged Pension card, Seniors Card and Disability Support Pension card 40
Utility bill, vehicle registration or rates notice Must be less than six months old 25
Tertiary student ID card Must have photo and student number issuing body such as a university or TAFE 25
Private health insurance membership card Card must be current 25

Rather get in touch? Let's get you connected

My Telstra app

Multilingual Support

Contact us