Change of Name Request

If you've recently changed your name, your Telstra account will need to be updated.

If you're looking to change your account into another person's name, please visit Change of Ownership.

You can use this form:

  • If you are a main account holder and want to update your name
  • If you are an authorised representative on an account and want to update your own name

You will need to provide some personal details as well as some supporting documentation for us to process your request.

  • Option 1 - Send us a copy of your old ID (showing your old name) plus a copy of your new ID (showing your new name).
  • Option 2 - Send us a copy of an official document that shows that your name has changed. This documentation must be issued in Australia.

Below are the documents we accept. Please ensure your document is legible and has been saved as a GIF, JPEG, or PDF file and does not exceed 4MB

Option 1 - List of IDs

  • Driver's License
  • Australian Passport
  • Learner's permit
  • International Passport
  • Police/Defence Force ID
  • Shooter's License

Option 2 - List of documents

  • Marriage certificate
  • Divorce certificate
  • Legal Change of Name (Deed Poll)
  • Gender reassignment/affirmation document
  • Updated Birth certificate

Your details

All fields are mandatory unless marked as optional

Please enter your previous first name Invalid field.

Please enter your previous last name Invalid field.

Please enter date in dd/mm/yyyy
Enter the Telstra phone numbers or services associated with this request. These can be viewed in your MyTelstra app

Please enter service/s number Invalid entry. Contact number must be at least 6 digits.

Please enter your new first name Invalid field.

Please enter your new last name Invalid field.

Required field.

Upload Documentation Please select an ID type Required field.

Required field.

Please provide a copy of your new ID (showing your new name). File up to 4MB. Examples of acceptable files are .png, .gif, .jpg, .tif, .pdf, .doc, .docx

Required field.

Please provide a copy of your old ID (showing your old name). File up to 4MB. Examples of acceptable files are .png, .gif, .jpg, .tif, .pdf, .doc, .docx

Required field.

Required field.

Please provide a copy of an official document that shows that your name has changed. This documentation must be issued in Australia. File up to 4MB. Examples of acceptable files are .png, .gif, .jpg, .tif, .pdf, .doc, .docx

Required field.

Please select an option

Required field.

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