Can I put my SIM into another device?

You must meet certain criteria to request a replacement SIM online. In the last three months, have you:

• Signed up as a new Telstra customer?
• Changed your billing or email address?
• Requested two or more replacement SIMs for this number?

If you answered "yes" to one or more of the above, we'll need a few more details before you can request a replacement SIM. Contact us and we'll help you with your request.

If you do meet these criteria, you can request a replacement SIM online by the My Telstra app or My Telstra in a browser.

If you're a post-paid customer using the My Telstra app:

1. From the home screen, tap Services at the bottom of the screen
2. This will take you to the Mobile summary screen, scroll down to the More with your service section then tap Request a replacement SIM

If you're a Pre-Paid customer using the My Telstra app:

1. From the home screen, tap Services at the bottom of the screen.
2. This will take you to the Services screen, tap Pre-Paid mobile
3. This will take you to the Pre-Paid mobile summary screen, scroll down to the More with your service section then tap Request a replacement SIM

If you're a post-paid customer using My Telstra in a browser:

1. Sign in to My Telstra in a browser
2. Select the service number for your lost SIM
3. Click on See all plan details
4. Request a replacement SIM

If you're a Pre-Paid customer using My Telstra in a browser:

1. Sign in to My Telstra in a browser
   
2. Select the service number for your lost SIM
3. Click on Download plan details
4. Request a replacement SIM

Once your request is approved, we'll send a replacement SIM to your current billing address.

Important: If you choose to self-activate your new SIM card online, you’ll be allocated a new number. If you want to retain your number, contact us once you've received the new SIM and we'll transfer your number across.