Your bill with Telstra

It’s time to say goodbye to paper bills

From 20 May 2023, paper bills will incur a fee of $2.20 including GST. We get that sometimes you may prefer a paper bill, but to avoid a fee you can switch to electronic billing today.

 

Why are we charging a fee for paper bills?

As a technology company we encourage you to interact with us digitally. The best way to do that is through the My Telstra app, where you can manage your account, pay for your services, access support easily and much more.

You can continue to get a paper bill without charge if you:

  • have a Telstra Pensioner Discount, an Australian Government Health Care card or Veteran’s Affairs concession,
  • are on the Telstra Disability Equipment Program, receiving a Braille or Large Print Bill, or
  • don’t have an email address and access to an active internet service.
     

If you think you should be exempt, you can message us, visit a Telstra store or call us on 13 22 00.

If you have a Telstra Upfront Mobile Plan, you won’t receive a bill. Instead, you’ll receive a tax invoice after your AutoPay payment is successful. You’ll get an SMS to let you know when your tax invoice is ready to view, download and print from the My Telstra app. 

General FAQs

You can change your billing preference in My Telstra in app or in a browser, as follows:

In the My Telstra app

  1. Open the My Telstra app
  2. Select Payments
  3. Go to the bill you want to change
  4. Scroll down to Bill delivery method
  5. Select Switch to email bill.
     

In My Telstra in a browser 

  1. Sign in to My Telstra with your Telstra ID
  2. Go to Profile, then Account Settings
  3. Go to Personal details
  4. Scroll down to Billing address
  5. Select Update, then Update billing address
  6. Select Edit email settings then select Save.

You can download bills, view invoices and make payments, under 'Payments' in My Telstra.

Upfront mobile or data plans

If you're on an Upfront mobile or data plan, you won't receive a bill for your Telstra services because you’ll know the cost of your plan each month, upfront.

You can view your upcoming payment dates in My Telstra and because you've signed up with AutoPay, you won't need to remember to make a payment – the AutoPay payment will occur on your monthly payment date, which is the same date each month.

Once your AutoPay payment is successful, you'll get an SMS with a link to download your digital receipt. You can also view this receipt (and past receipts) in My Telstra.

There are two bill types you can choose from, Summary or Itemised.

  • A Summary bill lists the charges on your account.
  • An Itemised bill includes the details of chargeable activity on your account over multiple pages.

 For more information, view our bill explainer.
 

You can choose how you view your bill, as a summary bill or itemised, by following these instructions: 

In My Telstra in a browser

  1. Sign in to My Telstra
  2. Go to Profile, then Account Settings
  3. Go to Personal details
  4. Scroll down to Billing address 
  5. Select Update then scroll to the Account number and Edit email settings
  6. Go to Bill type, select Summary or Itemised and Save.

More about paper to email bill

From February 2023 we’re progressively contacting our customers encouraging them to move to electronic billing and you’ll need to take action to avoid paying for paper bills (Paper bills will incur a fee of $2.20 including GST from 20 May 2023. The fee will appear on your next paper bill after 20 May.) 

You can continue to get a paper bill for a fee of $2.20 including GST.

This ‘Fee for your paper bill’ will appear on your next paper bill after 20 May 2023 under the Account Charges & Credits section.

You won’t be charged a fee to continue to receive a paper bill if you:

  • have a Telstra Pensioner Discount, an Australian Government Health Care card or Veteran’s Affairs concession,
  • are on the Telstra Disability Equipment Program, (including receiving a Braille or Large Print Bill, or
  • don’t have an email address and access to an active internet service.
     

If you think you should be exempt, you can message us, visit a Telstra store or call us on 13 22 00.

Rather get in touch? Let's get you connected

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Download My Telstra

Multilingual Support

Speak to us in your preferred language. We've got you covered.

Multilingual Support

Contact us

We're here to answer your questions.

Reach out to us