Your bill with Telstra

In My Telstra in a browser

You can easily change your billing preference in My Telstra, by following the steps below:

1. Sign in to My Telstra
2. Go to Profile, then Account Settings
3. Go to Personal details
4. Scroll down to Billing address
5. Select Update, then Update billing address
6. Check that your details are correct and then Submit.

In the My Telstra app

1. Open the My Telstra app
2. Select Payments
3. Go to the bill you want to change
4. Scroll down to Bill delivery method
5. Select Switch to email bill.

Good to know: You can view upcoming bills and make payments on the go in the My Telstra app. Download the app

You can view and download your bills, invoices and upcoming payments, and make payments on the go in the My Telstra app. Download the app

Upfront mobile or data plans

If you're on an Upfront mobile or data plan, you won’t receive a bill for your Telstra services because you’ll know the cost of your plan each month, upfront.

You can view your upcoming payment dates in the My Telstra app and because you've signed up with AutoPay, you won't need to remember to make a payment – the AutoPay payment will occur on your monthly payment date, which is the same date each month.

Once your AutoPay payment is successful, you'll receive an SMS with a link to download your digital receipt. You can also view this receipt (and past receipts) in the My Telstra app.

There are two bill types you can choose from, Summary or Itemised.

• A Summary bill lists the charges on your account.
• An Itemised bill includes the details of chargeable activity on your account over multiple pages.
  

Tip: For more information, view our bill explainer.

You can choose how you view your bill, as a summary bill or itemised, by following these instructions: 

In My Telstra in a browser

1. Sign in to My Telstra
2. Go to Profile, then Account Settings
3. Go to Personal details
4. Scroll down to Billing address 
5. Select Update then scroll to the Account number and Edit email settings
6. Go to Bill type, choose Summary or Itemised and Save.

It’s more efficient, cost effective and environmentally friendly. It means that you have access to your bills when and where it suits you - whether it’s on-the-go in the MyTelstra app or in your inbox, email billing is an easy and convenient alternative.

We’re progressively contacting our customers encouraging them to move to paperless billing.

If you received a communication from us about the move to email bill for your Telstra account, you can do it in the My Telstra app.

We understand that there may be instances you still need a paper bill sent in the post, such as for braille or large format A3 bills. To request bills in these formats, message us or visit a Telstra store.

If you receive your bill in alternative formats such as A3 or Braille, you can request to continue to receive your bill in these formats. You can message us or visit a Telstra store.